Leave a Review Amex
Meh — App could be so much better
I love my AMEX card and all the benefits and things I can do with it…but the app could be so much better.
Hotel search function is very slow and clunky. I travel a lot, and sometimes my layovers are short and I stay at the airport. For example, at LAX airport the app zooms out too far and does not include ANY hotels near the airport. I know the app is showing me preferred hotels first…but it should show me at least ONE hotel AT the airport. It’s just not helpful, and feels like “you” — conversationally speaking — ignored my search request.
Another area that could be better is the “Pay It/Plan it” feature in the account balances section. I LOVE this feature, and use it all the time. However, I wish I always had the option to Pay It, or at least set the limit for the Pay It feature. With inflation of restaurant prices, you can’t get out the door these days without busting the pay-it limit.
Finally, the “Offers” tab needs a way to filter them to refine what offers I want to see. There are just too many, and you just have to scroll and scroll and scroll. Not very efficient.
The good parts though are great! I always use the “Find an Airport Lounge” feature to explore my options and find the best one. I love the security features as well.
Basically, just wish the app was as great as the card…I love my AMEX card :-)Show lessKC10Buckeye
Latest Update Failed!!!
This app just went from bad to nonexistent for me. American Express, how DARE you abandon% iPhone 6 Plus users with absolutely zero prior notice?!! Our finances are at stake, but apparently you don’t care and will gleefully charge late fees and penalties to customers who may be traveling and depend on this app to access account information and pay bills. Because the iPhone 6 Plus cannot update to the latest iOS we can also not update the latest version of your app. Instead of simply leaving our apps intact and functional (albeit without the unwanted bells and whistles), we are unexpectedly presented with an app that is 100% nonfunctional. Your fiduciary responsibility is ignored, but sure, COLLECT those fees and late charges! 😡👎🏻
(Previous Review):
I was happy to see Touch ID for my iPhone 6 Plus, but one of the main reasons that I use this app ( to find out the upcoming closing date) is no longer available. Major FAIL, Amex! This app has been much more powerful in the past. Why go backward now?Show lessanonymous reviewer 52
Misrepresentation
I have been an Amex customer for 21 years. I had some not too good of experiences in the past with them. Then at a trip, a representative offered that I sign up for their Bonvoy card with the promise of bonus points. I did that, then after seeing the charges I called and said where’s my points. They said you are not getting any. I got upset and so they opened up a ticket as to their recommendation. Every week I would call and they say call back next week. This dragged on till finally today a representative said the ticket is closed a d you will not be getting points. I said then refund me my application fee and this is where he transferred me to a supervisor. She told me no refund because it passed 30 days. I replied that if Amex did not drag their feet to reply, I would have been able to get my refund. She then said she has to open a new ticket and I HAVE to call from 7-10 business days to know the results. No email will be sent and no phone call either. This is a warning for anyone getting a card. BEWARE!!Show lessMag1558
On the money!
My online experience with Amex online goes back almost 10 years. When dealing with their customer service I’ve always been treated with the utmost respect and consideration in addressing what little hic-up has hit my account. Likewise, my online experience has, as my heading states, on the money. Accurate to a fault, and I can do just about anything pertaining to account ‘management or maintenance’ quick and easy!
Not mentioning any particular card brand, by name, but the two other card companies could learn a thing or two from Amex regarding online banking. A # 1 in my book.
Though I am usually not one to make recommendations to friends and family, ‘cause usually that’s asking for a headache, but if asked, I wouldn’t hesitate for a second to sing the Amex praises! They know what customer service is all about! Good job, all you Amex guys and gals!Show lessChipchop1
Most terrible customer service department I have ever dealt with
Historically Amex had provided decent customer service. Occasional issues that were eventually resolved albeit after having to spend a bit of time on the phone. Today I had a simple issue that needed help resolving. I had to call four times and speak with six different representatives. I also used the chat feature and also spoke to six or so representatives. All in all, I was instructed to walk or drive from place to place to try and use the card, spent over two and a half hours on the phone and over three hours in total and still never got a resolution. The representatives were often rude and I was even hung up on by a supervisor when he said he would hold. When I asked what could be done to make up for my time wasted, I was given a flat “nothing.” For anybody considering which credit card company to use, I would not consider this one. Worst customer service I have ever received from any company and I have two cards including a gold card and probably spend somewhere around $50k a year and was treated like they could completely care less about me, my business, or their complete inability to provide even adequate customer service.Show lessdsprague1679
Do not take any offers from this card!
They are awful! Be careful giving them direct access to any of your bank account!!!
I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammersShow lessTamara Levit DDS
So happy I came back to Amex!
Recently I had a dispute with Capital One my main credit card company when I wanted to pay off my statement balance. I had called them and made payment of the amount they gave me but then received in the mail a bill for some ridiculously small amount that I thought surely was in error so I called but surprisingly they argued and said that I indeed owed the amount and that I must have misunderstood. I’m pretty sure I had not since it was I who called them with the intent of paying off the statement amount. So it was then that I decided if $0.72 was that important to them I was going to vote with my $ and discontinue Capital One. That day I paid them, canceled my account, and cut up my card. However that meant I then needed another primary credit card. I have been an Amex member for a long time but worried that the old style way Amex used to do thing’s might not be as flexible as I needed but decided to give it a go. I can’t tell you how happy I am that I made that decision! Amex has made some amazing changes the last few years and the app is just awesome. The plan- it feature for payment is simply brilliant! I just wanted to let you know that I am so happy I decided to go back to Amex and I’m confident I won’t have to worry about having to move to another credit company again !! Thank you so much!Show lessCendi1958
Irritated
For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.Show lesstrifoldboard
Scrolling glitch yet to be corrected
For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists.
For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected.
As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.Show lessChristopherTony
Great App, but don’t stop there.
A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious.
Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app.
Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website.
Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards.
Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.Show lessNot_Kidding
