Leave a Review Amex
Disappointed
Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.Show lessKNG15$
Application of Payments on Account
The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store.
Maybe you can fix this - it’s ridiculous.Show lessJP Jordan
Don’t use AMEX!
I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to.
I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit,
Not me.Show lesskc kenny $
Misleading
If you have multiple cards, each card shows “Total Balance” outstanding. But one card - AMEX BLUE - shows “Last Balance” ... even after payment is applied. Could not find last payment on the mobile app ... so, I had to call to verify payment was received, applied and no balance existed, which was true. So, if balances shown are not consistent (showing either total balance or last balance) one could make a double payment or conclude the payment wasn’t received. NO other credit card apps / sites represent their cardholder balances in this manner.
So .... can anyone please tell me where you can view your outstanding balance ???? All I see is the amount of the last payment. If you click on last statement, I see charges and payment .... no beginning balance or ending balance.
I am paying off the balance and canceling all AMEX cards.Show lessWhat an ordeal
COVID-19
How they’ve handled this pandemic is a complete disappointment and shows how much the company does not know how to adapt in the face of any difficulties. We’ve tried for over 9 days now to get through to anyone to cancel flights and get our money back. We sit on hold for over 2 hours every day and then the call just gets dropped. We try messaging them online and they say they can’t help and the only people that can help are by calling the one number. The one number THAT DOESNT WORK. Other large business’ allow you to do everything online easily. Other airlines sent out messages saying they will automatically refund if people don’t show up but since we purchased our flights through American Express travel we don’t have that luxury. We trusted this business and thought that they would be the most relatable business through all of this but they have been the absolute worst. I have never in my life written a review but thought it was needed because this company should be embarrassed. Who ever is in charge of the response to this crisis on your team should be fired.Show lessdisappointed Customer x105
Worst Credit Card Company / App lockouts constant
I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.Show lessskynaomismom
Wish all major corporations with customer apps would care like AmEx does
With most major-corporations’ apps, you can have a reasonable expectation that the app is going to work pretty well and be updated regularly. Some have more features than others, and most will have a significant subset of capabilities that require you to either use the full website on a computer (not a mobile device) or even call them. American Express’s app is the exception: I’ve found very few edge cases where the full website or a phone call is required. Example: the app will let you order a replacement card, enroll for most of the benefits, see history far back.
It’s updated regularly and works well. A good reason for me to remain a cardmember as I have been since 1996Show lessBuchster
Overall a good helpful app
The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another
It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”.
Please AMEX, fix that and I’ll give you 5 Stars😊Show lessGrandmaKassie
Absolutely horrible app when it comes to rewards
So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.Show lessPhilipNTx
Decent app, terrible chat
I use this app to view my bills, charges, and deals. The most frustrating part about the app is the Concierge Chat for platinum and centurion members. The chat consistently drops connection and I then need to wait again to connect to someone who can help me. I get notifications from the app and when I click to chat, it takes me to the main screen and shows a chat bar at the bottom so I cannot access the chat option. How can I respond when I can’t see the message? I have better luck closing the app and reopening it, then navigating to the chat section. Otherwise I cannot get to it from the notification or it disconnects and my messages do not send. The chat is also a second thought- it’s hidden in a “Contact Us” menu in settings. I’ve been a member since 2005 and an authorized user long before that- I love the service but this is extremely frustrating when I’m trying to handle something while I am unavailable to speak.Show lessJefrVS
