Leave a Review Amex
Misleading and screwed me over!!
I am a recent customer of this so called “professional” company. I signed up for their “bonus offer” of 75,000 miles if I spend $3000 in the first 3 months. In the first month I spent over $4000. I message them to make sure I qualified and they tell me yes and that I should receive the points soon. 3 months go by and no points. I contacted them to see what’s taking so long, they tell me I haven’t qualified and that the threshold has passed. What?!?!?! Then they tell me they will open an investigation and it will take 6-8 weeks. I’m flying to my honeymoon in 6 weeks and needed to book my flight with my bonus miles and now I’m screwed. Definitely don’t sign up for their offers unless you have over 6 months to deal with their bull!!! Will be cancelling my card for sure!! Can’t believe I paid a $200 annual fee for this crap!!Show lessiyurco
Is this 1996? Mobile native for rewards?
2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture.Show lessBigS_rulz
My two cents
The app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this appShow lesswhy oh why cant I
Customer Review
Hi there,
The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it.
The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion.
Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices.
I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period.
The cash back feature is also unclear. Better documentation needs to be available in the app and on the website.
You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password.
I received communication that you were changing plan it rates a mere month after I obtained this account.
So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future.
Hope this helps,
-CorieShow lesspizzadogs
New card delivery
I am particularly not happy with the fact that my new personal every day card was returned without delivering and I had to get a new one done which is due to be delivered today. These things happen, but I am not sure how such a mail can be returned without delivery, as it does not require personal presence. It is dropped in the mailbox. In fact I received another mail from Amex the week before related to this account. That means the address is accurate as well. I was not happy that Amex is unable to give me a good reason why my card was not delivered in the first instance. I would appreciate if your team can be more cautious on this. From the beginning I got the feeling that getting the card the first time was more challenging than getting one replaced. Thanks team, hope you can do something about it.Show lessmhn.divya
Great App but no Cannot View High Yield Account
I’ve been with Amex forever and have always loved their app. I recently received information about Amex’s High Yield Savings Account so I signed up for it thinking that everything would be in the app. However, I just found out that it’s not. I have to have a separate credit card login from my savings account login. Seems like they would be able to link the accounts and have them all in one place, no? It would be a 5 out of 5 app if I could see ALL of my Amex accounts in one place. At this point, an app for savings account owners doesn’t exist, we are expected to log in via a browser, which may seem like a small deal to some, but is kind of inconvenient not only to remember different login credentials but to go through a web browser when we want to view our savings account.Show lessRayBayBay21
Offers
I bought plane tickets for my vacation, specifically on my American Express, because they had an offer. I have never used offers on my American Express, but figured I would start using them. I was trying to decide which credit card I would use to buy my plane tickets, because I wanted to see which one would provide me with the best benefits. Seeing this offer on American Express, I went and bought my plane tickets (purposely from Delta). Two days later when I bought the tickets, the offer was no longer there. Although, When I had seen the offer it had an expiration, so I made sure to buy my tickets by then. I called American Express to see if there was something they could do, and they said no, I should have put the offer “in my cart.” The terms were not clear when looking at the expiration date. I have since sent a letter to customer service, with no response. I have paid off my American Express and will no longer be using the card. Too bad you guys lost a good customer over a couple bucks.Show lessMichelle R W
Rewards redemption is laborious
I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then.
Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket.
With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?Show lessVisitor from Lansdale
Proud and happy customer
I would like to first say I’ve been a proud customer of American Express for 4 years now, my husband was murdered in 2015 and I used my green card to cover the whole funeral cost, I had No!! issue what so ever, the customer service was above and beyond what I could of ever imagined, and at that time I had only been a member for 1 year. Being a woman of color this meant a lot to me and from that day on I vowed to be as loyal to American Express as they have to me, I would also have to say with being a customer with American Express I have found several vendors that before meeting myself had no interest in accepting American Express, and after talking with them they have accepted my card, I would like to thank Sawtooth Roofing and Multiphase Electric but most of all American Express.
Lashaunda L JacksonShow lessLashaunda L Jackson
