Awful bank app
As someone new to SG, this is the worst bank app Iโd ever used. Please take a look of those US credit card/ bank apps, like Bank of America, discover or American Express. Please learn something about how to deliver useful info in an effective and efficient way!
The UI logic is very confusing and the app responds very slowly. What I hate the most is the non-stopping pop ads, this is a bank app! Not TikTok!
The UI logic is very confusing and the app responds very slowly. What I hate the most is the non-stopping pop ads, this is a bank app! Not TikTok!
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Response from developer
Hi, thank you for your feedback. We are sorry to hear that your experience was less than ideal. Please reach out to us separately so we can understand your issues better. You can reach out to us via the online chat on our website or call us at +65 6747 7000, and we will be happy to help.
Efficient App!
Easy and fast to navigate!
Response from developer
Hi H Nadia, Thank you for your feedback! It is our pleasure to serve you and we are glad to know that you have enjoyed our digital services. Have a nice day! :)
A Total Trash
1. Pop up a full-screen ads every time when log in an account
2. Functions so scattered that canโt find specific functions easily and directly
3. UI looks like I was living in a world 10 years ago
2. Functions so scattered that canโt find specific functions easily and directly
3. UI looks like I was living in a world 10 years ago
Response from developer
We apologise for any inconvenience caused. If you require an assistance, please reach out to us via chat on website. Alternatively, you may contact +65 6747 7000 to get in touch with us. Thank you again and have a great week ahead.
Access load too much time
I have already have the account, but they didn't allow me to access.It just keep loading. This software needs a upload
Sorry I am not able get otp , not able solve this problem for last 15days
OTP error
Screen frozen after asking me for an update in my particulars
SC has asked me to update my particulars and every time I hit the UPDATE key, the screen shows the word LOADING and the spinning arrow. It went on for about 15 min and I canโt even go back to the previous page. I had to uninstall the App and re-install, only to find out all itโs been disabled.
Itโs frustrating when I canโt even log into their website.
Itโs frustrating when I canโt even log into their website.
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Where is the logout button??
Where is the logout button? There is a menu button on the top left but all it does was show more advertisement or products. I want to be able to properly logout from the App.
Terrible
No way to know why your transaction didn't go through even if the limits are okay.
Near to impossible to speak to customer support. You are being held on the line when it just eats up your money (maybe because I didn't have a tariff for calls, but nevertheless I wasn't assisted and gave up).
App is bugged and won't show you a page to enter the SMS code to make a transfer.
The only way I managed to do that is install the app on both the iPad and the phone to make a transaction, absolutely horrific experience.
Not intuitive and bad UI/UX both in the app and on a web interface.
Check your manuals and FAQs with people who are interacting with your services for the first time, they are confusing and not helpful.
Near to impossible to speak to customer support. You are being held on the line when it just eats up your money (maybe because I didn't have a tariff for calls, but nevertheless I wasn't assisted and gave up).
App is bugged and won't show you a page to enter the SMS code to make a transfer.
The only way I managed to do that is install the app on both the iPad and the phone to make a transaction, absolutely horrific experience.
Not intuitive and bad UI/UX both in the app and on a web interface.
Check your manuals and FAQs with people who are interacting with your services for the first time, they are confusing and not helpful.
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Stuck at mobile verification page
Iโve recieved an otp for the verification but the app does not allow me to enter the otp
Horrible
By far the worst online banking app I have ever used.
