Junk
I have a CVScaremark account via its website that works perfectly. I jumped through all the hoops trying to log onto the app, POJ.
After doing all the necessary ‘paperwork’ it told me to create a new password. After entering a PW that met the criteria I was given a message of ‘technical difficulties’ try again. I’ve been through 3 days of technical difficulties. I Called Tech Support and was given what I thought was helpful info. (I had to change the PW on my website account to default PW and was told I’d have change to a new one. Nope, now my website PW is the Caremark default PW. )
There is more horror to this but I’m done. I’ll use the website account and delete this atrocity.
After doing all the necessary ‘paperwork’ it told me to create a new password. After entering a PW that met the criteria I was given a message of ‘technical difficulties’ try again. I’ve been through 3 days of technical difficulties. I Called Tech Support and was given what I thought was helpful info. (I had to change the PW on my website account to default PW and was told I’d have change to a new one. Nope, now my website PW is the Caremark default PW. )
There is more horror to this but I’m done. I’ll use the website account and delete this atrocity.
Show less
I appreciate your service. Just a bit slow on mail order if using free shipping.
I would say that all parts of your service are quite good. I do find that it takes up to 5 days longer to get medication from your mail order service. I also find that in medications not covered by Medicare you are definitely more expensive than say Walgreen’s who have a discount program for those who sign up for a preferred program. It is possible the mail order length is due to the present virus problems. Thank you otherwise.
Show less
This app is worthless!!!!!
I tried to open an raccount. The message I got was it was blocked so I sent an email. I got an acknowledgement, but never heard from them after that. I looked on the app to find a phone #. There wasn’t one. I looked again a few days later and there was one for the coronavirus. I called that #. She couldn’t help me. She didn’t even understand the problem. She transferred me to their Aetna (my insurer) section. She assured me they could help. Of course they couldn’t. There is no one to help you!
This app doesn’t even deserve one star, but this program requires you to give at least one.
This app doesn’t even deserve one star, but this program requires you to give at least one.
Show less
Incompetent people and technology
I was mistakenly told to download this by a customer service rep. To speak to a person is nearly IMPOSSIBLE. The representative that I called to help me troubleshoot says their system shuts down 5 times a day. It took 20 minutes for him to tell me to just call my insurance. His supervisor couldn’t even help. I insisted there was some confusion and I may not be in the right department. He said CVS could not help, call my insurance. These people are horrible, I can not imagine an elderly person dealing with them😢. He laughed and said he couldn’t help and said I live in a “Coronavirus Area” ??? California ???The app constantly froze and he said I didn’t exist in the entire CVS system(actually a ten year member). People please be careful with your loved ones. He asked for a lot of personal information only to say to call someone else. The app didn’t help and just shut down when it experienced an error, in addition to taking multiple minutes to load. They clearly don’t have the infrastructure or training in this department or app. 100% DO NOT RECOMMEND.
Show less
Untrained staff
Worst mail order service I’ve ever experienced. And to make matters worst when you call customer service they are clueless to any that has to do with the basic functions of prescription or mail order service functions. They are literally reading the instruction while you sit there and listen to them babble your themselves. I will never recommend this service from cvs Caremark to anyone. Very unpleasant experience. I’ve been hung up on, put on hold for up to 25 mins. Then they pick up and take another 30 mins to figure out how to use their computer.
Annoying annoying annoying annoying!!!!
Annoying annoying annoying annoying!!!!
Show less
Refills
The only problem I’ve found with the app is that you can place an order and they give you a pick up time, but occasionally there are issues when you get there. If those problems are evident to the pharmacy when attempting to fill it should reflect those issues in the app. I’ve made at least 4 trips to find this out. Otherwise I live the app.
Show less
Sorry for Caremark subscribers
App is not very intuitive. Can’t view dependents ID cards (apparently minors should have email addresses so they can view them themselves), hopefully “family access” will includes them when/if it comes. Also when when checking cost kids Rx 30 day walk in supply is quantity 300 but 90 day mail is quantity 1800 for same strength/dose?
Note this rating is just for the app. I would give their walk in and specialty pharmacies a 1 (incorrect fills, changing insurance to a discount plan and not fully reimbursing the difference when caught) and their mail order a 2 (their new to you program with 30 day fills burns through refills even though it costs them more with shipping).
Note this rating is just for the app. I would give their walk in and specialty pharmacies a 1 (incorrect fills, changing insurance to a discount plan and not fully reimbursing the difference when caught) and their mail order a 2 (their new to you program with 30 day fills burns through refills even though it costs them more with shipping).
Show less
Pop ups are annoying
I just started trying out this app and within 5 minutes it popped up 3 times asking if I’m enjoying the app. NO. It’s already like getting teeth pulled and with the incessant pop ups I’m forced to give it 1 star since I can’t give it 0 or negative.
Let’s just get something straight. You are asking the wrong question. If someone is doing their taxes and a pop up asked them if they were enjoying it, what do you expect! NO! Instead ask “are you finding the app easy to use” or “are you finding the information you need”. And give me a day or two to figure it out, or you are just going to get crappy ratings.
Let’s just get something straight. You are asking the wrong question. If someone is doing their taxes and a pop up asked them if they were enjoying it, what do you expect! NO! Instead ask “are you finding the app easy to use” or “are you finding the information you need”. And give me a day or two to figure it out, or you are just going to get crappy ratings.
Show less
Quick Refill is awesome!
What a great feature. You don’t have to sign in. Just be able to provide your prescription number and date of birth. If you need more than one prescription refilled the system will show you what prescriptions are available for reordering. You just check it off. So you only need one of your prescription numbers to be able to renew all your prescriptions. It’s really a wonderful design. Thank you!!!
Show less
Caremark prescription service
My husband and I are both using Caremark as our prescription service. I am extremely disappointed that I cannot manage both of our prescriptions using the same email address. It is a hassle that I don’t want to tangle with to get another email address just to manage the other spouse’s prescriptions. I have used other prescription service and this has NEVER been and an issue. When one spouse has the responsibility of managing all of the prescriptions for a family it should be easily managed with one email address ! Step up to the plate and remedy this situation!
Show less
