I Like This Ap
This ap makes it very easy to refill and renew my prescriptions on time. It is very helpful to receive a text saying a prescription is ready to refill or renew and all I have to do is type “YES” to initiate the refill to be sent to me or renewal request to be sent to my doctor. I love the fact that I don’t need to go to the drug store and wait for a prescription to be filled (unless needed immediately). All of my prescriptions taken regularly are sent to me by mail and are less expensive than buying at a drug store.
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CVS Caremark
The ease of use, the breadth of quality brands carried by CVS Caremark, all make this the very best way to get medications and Medicare would do well to add this program to its program. Getting medicine sent to seniors insures they have their medicines, reducing problems caused by not taking medicine, or problems caused by falling when getting to a pharmacy. It really would save money for the Medicare program and improve the health of their enrollees.
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Easy to use
This app is much easier to use than navigating the web browser on my Mac or iPad. I like that you can scan the Rx # for refills because it’s quick. I didn’t see where you can request a new prescription though which I could do on the web browser. I didn’t take a lot of time exploring what it had to offer because I was just on there to refill two expired prescriptions which it did lightning fast. It linked my accounts easily and was no hassle.
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Worst service ever
This is the worst customer service ever! Forget about auto refill feature, as this magically changes by its own. You call them, they tell you what you want to hear, but you’ll be calling them back to have it shipped again, ask where’s my auto refill feature and they state it’s now set up. Only to call back next time. For ex. I call this place frequently to have reg prescriptions placed on auto refil but then call again to have it shipped the following month, so wish my company would seek other options! I waste more hours dealing with this place...
Truly the worst customer service & worst part of my employment with my company!
Truly the worst customer service & worst part of my employment with my company!
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Accessibility
This is the provider I am forced to use so I do what I can. There are no CVS pharmacies within reasonable driving distance so I am stuck with the online site. It is difficult to manage the auto refill and auto renew features. It seems like they MAKE it hard so they can send medications that you don’t need any more, at that point, they can FORCE YOU to pay for it since they say they can’t accept returns. I feel 3 stars is very generous. I wouldn’t doubt there customer base would shrink by a lot if employers offered choices of prescription plans. CVS needs better clarity for their web site and phone apps. AND THEY NEED TO ALLOW US TO GO TO A LOCAL PHARMACY FOR MAINTENANCE MEDS WHEN THEY DON’T HAVE A STORE LOCALLY.
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Total Garbage
I am mystified how this app could possibly be 4.5 stars ... it is absolute rubbish. I was running low on my medication so I reordered through the app. I received an email confirmation that it would be ready by 11am the next day. I waited until 6pm and when I went to the pharmacist they had nothing. When they checked they said the prescription could not be refilled because it was too early. I asked how that could be when I had ran out. I was told it was sent to me by mail. I never asked for it to be sent by mail, the app showed it for pick up, and the email confirmation showed for pick up. So I had to pay full price - $50 - for 3 pills while I tried to sort out this clown show. Come on CVS, we are not talking about hailing a ride or ordering a meal, this is people’s medication for crying out loud!
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Terrible, useless. Can’t make payment
App is terrible. You can’t make a payment on it and you can’t update prescriptions you have on file to the mail order option. Still have to jump through hoops, hang out on hold, etc just to get it adjusted. Cvs should make this all available in the app. It would be way more user friendly and also save you money from hiring customer service phone agents who really just like to leave you on hold (currently been on hold 10 minutes for instance and still waiting just trying to pay my mail order bill.... it’s almost like you don’t want my money CVS 🤦🏻♀️🤷🏻♀️
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Nothing but problems
To be fair, most of the problems are the same as the web site.
Tells you items are ready for refill before they are (app is even more misleading than website. And the first page says I have 3 ready for refill (they are not yet eligible) but if you follow the link it shows 4 ready, but they are not. While some prescription that are eligible for refill are not marked as such.
Prescriptions that still had refills, were marked to contact pharmacy but they didn't know what I was talking about.
Prescriptions ”disappear” if not filled and need a new prescription.
Site is always experiencing heavy use. I've seen this notice everytime I have signed on for more than a year. After a while it's not heavy traffic, it's the usual traffic.
The ”your cost” isn't close to what I have paid. No idea what this cost is.
I've enabled face id several times and app keeps asking me to sign in
Still can't set up address or billing info from app. If you have to go to website, why not get with app?
Can't believe this is the same app I have. If I didn't have to use Caremark I wouldn't. They have a terrible website and service.
Tells you items are ready for refill before they are (app is even more misleading than website. And the first page says I have 3 ready for refill (they are not yet eligible) but if you follow the link it shows 4 ready, but they are not. While some prescription that are eligible for refill are not marked as such.
Prescriptions that still had refills, were marked to contact pharmacy but they didn't know what I was talking about.
Prescriptions ”disappear” if not filled and need a new prescription.
Site is always experiencing heavy use. I've seen this notice everytime I have signed on for more than a year. After a while it's not heavy traffic, it's the usual traffic.
The ”your cost” isn't close to what I have paid. No idea what this cost is.
I've enabled face id several times and app keeps asking me to sign in
Still can't set up address or billing info from app. If you have to go to website, why not get with app?
Can't believe this is the same app I have. If I didn't have to use Caremark I wouldn't. They have a terrible website and service.
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Face Recognition to unlock has NEVER worked.
The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating.
Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order.
Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.
Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order.
Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.
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Credit or Debit card installation
When trying to put the information in for the cards it doesn’t except none of my cards and they have a part that says put a nickname for the card that always does not accept the information get rid of that feature on the app it will make it easier to use. When the information is in at your end can check to see if the cards are good,also we should be able to change the card or delete a card with no problems that can not be done now. I’m a new customer to your service because my company changed plans so if you’re having problems with me your probably having it with them. Please Fix Thank you
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