Leave a Review Office Depot
Friendly staff
I’ve been your store three time because I needed a few things for my office. Each time I went to the store the staff was very friendly and helpful. I was able to find everything I needed. This is my new store for all of my office supplies.King_JahLuvv
Loyal customer
I’ve been a longtime Office Depot customer. I bought my HP OfficeJet Pro 8610 printer when they first came out from the Conway, SC location. It’s been a great printer and has served all my needs from printing plans for my woodworking projects to family portraits to hang on the wall. Sadly though it has printed it’s last page and no longer works. I would love to be able to replace it with the new HP OfficeJet Pro 8035e, but being a disabled veteran I’m afraid it’s not in the budget at this time.Show lessmudpro
Developer Response
It is delightful to hear such positive words and it’s always a pleasure to serve our users.The application is not registering the correct store
The application worked well until the checkout phase. There the application kept showing the wrong store for pickup. I tried to change the store to my preferred store, but even after going through the change process the store shown was incorrect. I cancelled the checkout there rather than risk the items going to the wrong store. Nice application but this is a very bad bug that needs to be fixed. If the checkout process doesn’t work properly it makes the rest of the process, even if this process works well, a waste of time.Show lessmcmlang
“Price Change Making It Right”
“Price Change Making It Right! “ I went to purchase an HP printer that was advertised on line for $40 less than normal price. However when I went to purchase the printer the price changed on the web site. Evidently prices are updated on eastern time I found out. I am from Alaska and was in Hawaii on vacation which is 5 hours earlier than eastern time zone.
I went to the Office Max web chat room and complained. The customer service agent put me on a brief chat hold and came back and told me they would honor the price. I then received a confirmation number and was told to contact the sales department by phone the following day which I did.
I ordered the printer and was told it would be delivered in two business days which I thought was great. My daughter was in San Jose and she just had her birthday and it was received on 1 day!
A win win for all and a happy birthday girl.
Lars from Alaska.Show lessLars JB
Apple Pay problems
You cannot Buy more than one item with Apple Pay The app separates items that come from different warehouses and charges different amounts than the app shows so the second charge is not approved by Apple Pay and the second item is canceled. They need to charge one charge for the total order not break it up into separate charges. I generally consider this app to be non-functional for placing an order with Office Depot especially with Apple Pay. Customer service really doesn’t know what they’re doing they don’t understand how Apple Pay works. Just place a separate order for each item then you won’t have a problem you have to pay more for shipping that way though but that’s just the way they do it you’re kind of screwed by office Depot. They charge you multiple times for shipping over and over again because they won’t allow you to place one order for more than one thing. I will avoid doing business with Office Depot OfficeMax because of the behavior of this app.Show lessOld_School_CS_guy
Developer Response
Sorry for the inconvenience. We resolved this issue. It would be great if you can install the latest version of our app and continue shopping with us. Thank you!Online Or In store Competitive Pricing
I think that Office Max has very competitive pricing with completion, however the web site sometimes has some technical problems.
I have had some issues in using discounts or Max credits that could not be applied when checking out on line. Most of my shopping is in the evening and you can’t call or chat on line with someone with Office Max. I also have completed surveys and no one calls me back. Because of this two items I only gave 4 stars.
Office Max/Depot does price matching with other retail or on line stores but not COSTCO Or Sam’s Club. stores for same item
LarsShow lessLJB-AK
Developer Response
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!Won’t reset Password
I can’t get a reset of my password! I put in the correct email it won’t accept it. Then I tried to register tells me it’s already used (Which is me!)
Totally ridiculous how can I make copies for myself when your app will not let me to reset my password!
Please fix it or I will not be able to use it!Show lessWalkthedinosaur!
Best printer
I previously had an HP printer and honestly nothing compares to this Brother’s printer. It prints gas and I haven’t had any issues with it i do wish I could print in color but I’m a teacher and it honestly can be used to print almost anything you need for work, school etc.Melopez200687
Excellent Developer response
Version 9.26.1 update has fixed the frozen app so I can once again give Office Depot 5 stars. This app has been a lifesaver especially during the pandemic closures. I’m very impressed at the quick developer response to the last update bug. It’s really nice to have a developer that cares about their app and their customers. ThanksShow lessIrishCharmer11111
Recent Update Issue
First, just know that this is a 5 Star App! My critique is minimal and is only related to the app’s glitch behavior when I use too many filters on the product search.
Most importantly though—yesterday’s app update created an issue where the app won’t load or open. It’s stuck on the load screen with the Office Depot logo. I’ve deleted it and reinstalled the app... still a no-go. Hopefully it’s a temporary issue.Show lessstdollahan
Developer Response
Sorry for the inconvenience. We fixed this issue and the update is live now. Please update to the latest version (9.26.2) of the app and continue supporting us. We have launched some exciting features like Same Day Delivery and Curbside Pick up to add convenience to the existing shopping experience. Thank you!
