Leave a Review American Airlines
Terrible Customer Service
Arrived at the Idaho Falls airport 45 mins prior to departure and no one was at the baggage counter. There were a few of us standing there. Eventually I stepped over to the Alaska counter where I was told that they stop taking bags 45 mins before takeoff.
We all went through security and had to throw out all our shampoo, conditioner, face wash, lotion, suntan oil, etc since we couldn’t check our baggage in which I had paid for already. Now I’m out $100+. When get got to the gate the lady there was also rude even though I was being pleasant after losing a ton of money in products.
Then upon arriving in Dallas, I inquired on being transferred to an earlier flight to Nashville. The rude lady and man behind the counter stated that I could not since I had checked a bag in Idaho. My bag was sitting with a tag in TX for 8 hours but couldn’t be transferred to another plane. And I even stated that I would drive back to the airport at 9pm to pick up my bag. All attendants on the planes were also very snippy and rude. I even smiled and said have a wonderful day/night but only received grumpy attitudes.
Truly disappointed in American Airlines.Show lessMeemy58
Bad experience
AA was my connecting flight to Aer Lingus and it was late arriving to JFK. AA flight was the last flight to Cleveland, and there were at least 5 passengers that were racing to the gate to board the plane. We all made it before departure time. They made ZERO effort to accommodate these passengers, including myself. (Airlines know who the passenger are and the flights they connect with and what time the flights land). Another flight to Cleveland with one stop was an option, but I was not offered the flight by the “gatekeepers”. I found out about the seats through the AA 800 number however by the time I got to the gate they would not allow me to board. Some of the gate keepers were extremely rude and unhelpful and would not even make eye contact.I spoke with a manager that would not help me (not “authorized” and I spent the night by myself in the airport, waiting for a flight the next day.
The only reason why they got a two star is because we didn’t crash the plane on the way. I will avoid flying American Airlines in the future.Show lessTamClar
First class, not what you expected!
Make sure your in the first few rows I don’t usually pay to upgrade to first class and there’s only 20 seats however because I was in row five I was the last person to get service. Essentials I wasn’t in first class but second class. Let me explain, when dinner was served there were two options chicken or pasta by the time the attendant came to take my order there was only one option chicken. Everyone in the first three rows got rolls with their dinner except row 5. When we asked they promptly brought out rolls, multi grain only which were as tough as shoe leather. Keep in mind all the other first class passengers had a choice of rolls that were fresh and warm. Lastly, all first class passengers had a choice of ice cream or cheese plate except me. When they arrived at row five they asked if we wanted ice cream. When I declined and asked for cheese I was told they were out. There isn’t any consistency between first class row one and row five. I use another airline when traveling from West Palm to San DiegoShow lesstdonatel
12 hours if waiting and 1 1 hour flight in in an 8 hour flight plan
App is decent, updates are not always accurate but it does a good job. However American Airlines themselves has done a horrible job. Missed my first connection by 10 minutes despite leaving a 2 hour window between flights initially. I work it out to get a new flight plan in place and then get stuck waiting because another flight was late with several people who needed to make a connection to this flight. Despite being unable to do that for my previous flight. I am now missing my connection for the second time and will most likely have to overnight it because they won’t hold the next plane which is the last flight of the night. Gate people have been helpful but understaffed and under equipped. Hope the nonexistent compensation they provide does me some good while I hole up in the airport for another 16-20
Hours depending on which flight I try to get on nextShow lessWill Alwine
Customer complaints
I just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank YouShow lessKLXA380
0/10
I don’t even know where to start , I can’t believe I trusted American Airlines with my life & time . Let’s just start by saying the customer service is a 0 I didn’t see one employee smiling in the airport or on the plane or even close to trying to help you , I have a carry one & I always travel with it & they made me check it. It was my daughters birthday & when I say this was the worst experience it was so bad I have to leave this review so others would not go thru what we went thru. The whole flight was so uncomfortable the seats were so hard I couldn’t sleep I had to put my neck pillow under me for some comfort, NO TV’s; horrible snacks & the Wi-Fi TUH forget about it. The landing was so bad me & my family hopped out of our seats there & BACK! we get back from our trip both my handles are broke I had this suitcase for 5 years traveling & never once did it break. Then when we get home come to find out my daughters suitcase is STILL in Jamaica, again HORRIBLE CUSTOMER SERVICE they told us 48 hours we have to wait for her luggage ! I never been so mad in my entire life! I really hope this review goes beyond this because we really had a bad time flying & I was honestly scared. I can say more but I think I got my point across.Show lessjpkcsckc2020
Issue on flight 594
On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling.Show lessDamn0815
Lowest level of customer service among US based carriers
I had a flight this morning from JFK to FLL; upon arrival at JFK at 6am for a 6.45 flight the security line was very long; I approached an AA customer rep on the floor and showed him my boarding pass and asked him if he could move me ahead as the line was going very slow and there was no way I would be able to make the flight given the length of the line; he told me that I would have to wait in line along with everyone else and that he would not move me ahead. After 10 more minutes of waiting it became painfully obvious that I would not be able to make the flight if I was not moved ahead; I asked the same rep again and his answer was the same: you have to wait. Given the length of the line, would it not have made sense to allow customers with impending departures to move ahead? I typically avoid flying AA because if its poor customer service and its “devil may care” attitude of its flight personnel; the situation today further solidifies my position on the matter: AA will alway be my last choice in airline, in fact in the future I will pay a higher fare if it allows me to avoid having any contact with AA.Show lessskfjdnfj
App was no help!!
This is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!!Show lessAAdisadvantage
I would give zero stars if possible
DO NOT FLY American Airlines
So terrible it’s concerning! We had a flight that was delayed due to a hydraulic leak that the pilots missed during the pre check of the plane… the negligence of their piolits is concerning. Thankfully the baggage guys spotted it and reported the leak. Fast forward we missed our connection. Scheduled a new connection which we missed as well because they kept us in the plane as they attempted to have it repaired. Then we Stood in line to be told the only option was a flight the next day when someone else we had been talking to was given a different flight through United and Bahamas Air. We ended up having to book that same flight that was given to that other couple out of pocket as we already had our health visas and had scheduled events for our honeymoon the following day. We ended up spending our entire first day of our Honeymoon in the air port and on planes from 5:30 a.m until 10 p.m.
The problems didn’t end their as our return connection flight was changed 3 times in 30 minutes. We ended up taking off an hour later than expected on plane that had a faulty AC system. Over all we had a terrible experience with American Airlines and I will never fly with them again.
I am attempting to to get full refund for the flight we had to pay for out of pocket when another couple lane flight was booked by American Airlines. #terrible #dontflyAmericanairlines #americanairlinesShow lessclewis8789
