Leave a Review Shopkick
Banned/suspended as well
I noticed a lot of the users who have had the app for a long time have been getting banned. I joined in 2015 and I was banned this year when I finally had enough to get a gift card. Wasted my time running around the store to scan products and buying them. Save your time and money and join a different app to get rewards it’s not worth it on here. You will not get a explanation or notification your account is suspended or you are banned you will simply not see kicks added to your amount. Also Even though they have suspended your account they won’t allow you to at least get the ones you accrued if you have enough to get your reward after they suspend/ban you smh! So I highly advise do not download this app and go elsewhere!! There are other apps that will treat you better and will not be a waste of time.Show lessTopknotchpnay
Can’t get my old account back and can’t redeem the new one for my brother either.
This is the original owner of this device. A few years back I got an account and everything was fine. C19 hit and I stopped doing it for a year and a half. I lost my old account but by now I have a job and I am no longer interested in walking an extra mile for this so I never bothered to get it back. I let my brother have my phone(I’ve got a new one). Lo and behold, he finally gets enough for $15 dollars and it won’t work without a phone number. The phone number is still attached to my old and lost account so I emailed them and a whole week later(what took so long?) I got a email saying I was banned because of multiple account abuse. According to the terms of service, we can’t share devices. Ok. THIS DEVICE HAS A NEW OWNER!!! It’s not sharing the same way giving someone a brand new device is a gift and not sharing. Ugggh, might as well go pick up bottles and sell them. $30 a month for some casual pickups is still better than this albeit dirtier and more tiresome.
Edit: Was just showing my brother and he says that they’ve been giving him the wrong amount of kicks from receipts like many others with no reason at all. Oof, glad I left before this mess happened.Show lessMomotheCathatesextrawork
Developer Response
Thank you for sharing your feedback! It is crucial in helping us improve our process, and we're committed to improving the app experience. Since you've shared this review, we've made several updates to our app to improve user experience, including account recovery and reward accuracy. Could you please reach out to us again at help@shopkick.com so we can look into this matter and make things right for you and your brother?Had it for years but now deleting it
I’ve had this app for 6 years now. At first it wasn’t too bad. We were able to get some deals and collect points. After almost 6 years I was able to get a$100 cash card. Nice right? Well not really. At first we had no problem getting points but after awhile it was not recognizing when I was in a store. At first it was maybe 10% of the time more out or almost 90%. Very frustrating to have to open the app only to have to restart the phone to maybe get the points. This has been over three different phones so this is not the phone. I have checked the settings. Their set properly. I have contacted their support. No good there either.
This app is not worth the effort. There are plenty of other shopping apps that work fine. So this app, if installed, should just be deletedShow lessBdorner
Didn’t want to believe all of the bad reviews until it happened to me
I’ve been using shopkicks for about 3 years. I’ve noticed over the past few months that I’m having a lot more issues cashing my kicks out. I contact customer service and within 36 hours all is well. 10 days ago, I get an error message after trying to cash out so I do the same old same old and send customer service a message. I’ve gotten nothing back. I’ve sent them 4 emails now. I have no notice of account cancellation or wrong doing, just absolutely nothing. It’s like crickets. I have $25 I wanted to cash out for a Disney gift card for my son. Thanks to nothing back from customer service, I’m stuck in the twilight zone waiting to find out what’s going on. I didn’t want to believe all of the other negative reviews but now I have no choice because I’m one of them. Another victim of shopkicks wrong doing. They feel if you ignore people, they’ll go away. Well, we earned these shopkicks and want what we earned as promised by shopkicks.Show lesspspenc371
Disappointing
I was probably one of early users years ago when this app started. It was great for someone who lives in a big city because all the stores were with walking distance within a few blocks. And when your not working you have all the time to walk around. I was killing it with the points. I was making hundreds in gift cards a year. Enough to get an iPad every year. Than ones at it started with the points value reduced for scanning or lack of items to scan than the app was not working great anymore. When I enter the shop it says the shop is across the street which. It is not their GPS was not working great than one day I was locked out with still about almost $200 with of gift cards that I did not Cash out yet. I reached out to customer service and wanted to know what happened to my account? why I’m not able get into my account. They told me it was some Fraud activity. I don’t know how I can cause fraud by just walking into a store or just scanning as the app suggests it’s what makes it unique. This happened as the app was getting very popular and too many people were using it and not enough points to credit néw users. When I referred many of my friends to download and use the app same thing happened to them they would get big points on scan items or walk Ins and a few weeks later the kicks as they call them were dwindling to nothing. That’s why I deleted the app and found many other really easy and legit apps making way more on them than I did with this appShow lessNYC41
Developer Response
Thank you for sharing your experiences with Shopkick. Since 2021, we've worked hard to improve the app and resolve issues like those you've described. Please reach out to us directly at help@shopkick.com - we would love to welcome you back to Shopkick and make things right!Great but could use some improvements
The overall experience is great. Don’t get me wrong. But the 2 improvements that I can see happening to make it even better are: 1, letting you scan some special events/bonus products at any store that carries it. Like during the recent “football/Superbowl” promotion, there was a few items that were available to scan. The issue was that the items were “locked” to certain stores. I was at my local store (the other stores are roughly 45 minute drives each way and personally don’t like shopping at those couple of places) and tried to scan the items but it wouldn’t allow me to.
The 2nd improvement could be the addition of scanning most to all receipts. Even if you can only get 2-25 points per receipt. Like 2 points for restaurants, 6 points for businesses that aren’t qualified in the app yet, 10 points for each business that is available in-app, 18 points for spending $100 or more at places that are in-app, and 25 points for $1,000 or more at the same places. And maybe the addition of Uber and Lyft receipts for points too? Not a lot of points but it could be something.
But anyways the app is great and no issues with it other than the 2 suggestions.Show lessmy Mustang
Developer Response
Thank you very much for the excellent feedback!! I have forwarded this feedback to our teams, and we'll see what they can do :) Thanks again for the thoughtful and concise suggestions/feedback.BEST APP EVER
This app allows you to make money by watching videos or walking into stores. It is so easy and fun, you never have to worry about making enough or not enough money. All you have to do is watch videos and earn kicks(kicks are what they call points) or walk into stores and scan food items. If you buy the item you can scan a receipt and get more kicks. This is the best money app I have ever tried! You don’t have to take surveys about your personal info you just put your email and sign up. This is the easiest money app ever! You should definitely try this app. This app is also great for kids who need to make money on their own!Show lessThebeast123456
Stellar customer service
Updated: After sending my complaint via email an hour, I got the problem resolved. That’s super fast right on Thanksgiving day. Thanks!
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I have been really enjoying your app until yesterday. Yesterday in the app, I saw that uploading the receipt of Burt’s Bee Towelettes at Walgreens would help me earn 1000 kicks. That was why I decided to purchase it. However, after I uploaded the receipt, the kicks for that receipt was changed to only 125. I feel this is do deceiving. I tried to contact customer but the website doesn’t even allow me to send the complaint email. Really disappointing!Show lessKhoa17547
Receipt rejections
I recently started using the app to take advantage of scan receipts for kicks offers. They almost always get rejected with the reason that no valid purchases were found or invalid receipt image. I read the developer response to a similar review complaint but the reason of the store address didn’t apply. I purchased Impossible Burger from Ralph’s which is 0.4 miles from my house. It was the only item on the receipt. After the rejection, I contacted support and they credited me with the kicks which is great, however, this happens more frequently than not. This gets rather tedious and makes it a lot more work to get the credit. You really need to work these bugs out, otherwise it is becoming not worth the effort. There are several other rebate apps that work flawlessly, like Ibotta.Show lessRview123
No politics
I love this app use it all the time to get gift cards and PayPal cash. I only have 2 complaints one is that sometimes it has a hard time using the location and takes to long to load I store for kicks but maybe that is about cell service and the second was just responded to me by the developer for political ads but sounds like that is fixed or not allowed so I am happy about that. Totally worth it.
I do all the ways to earn kicks walk in, in store, receipt, and also watching videos and today I got a political video to earn a kick. I am not interested in the app if the videos I watch are political. Other than that I love it but it could be enough to not really want the free money or gift cards. I don’t care what the political side they come from they are all trash.Show lessBreazy84
