Leave a Review Shopkick
Good first then gone downhill
I was doing quite a bit of scanning almost everyday I went to stores, even ran to other stores I didn’t intend to shop. Was collecting around 4 to 6 little gift cards from Walmart regularly. Then it started. Suddenly there is hardly anything to scan around the area I live in. Figure part of it must be because I’ve not bought or scanned anything for the big points. Sorry people, don’t know about y’all but I don’t buy 99 percent of what they have customer scan. Plus the walk in points dropped dramatically, very scarce now. If you want walk in points now have to drive farther. I’m very disappointed and hunting for better more transparent apps. This is now second review. Strange it won’t let you start another separate from others. Anyhow thought I’d give it another chance. Well it’s worse now because as before the scan points have basically dropped off. I noticed the excuses they are feeding the public but anybody with common sense knows it’s a lot of crock. Friends and I stand along side each other and compare our apps. We see the difference as in how the company favors someone who can afford doing everything thing on this app verses someone who is financially limited.Show lessbooger16!
Developer Response
We really appreciate you taking the time to share your feedback and will certainly keep it in mind for future improvements. If you have any further questions, comments, or concerns please email us through the app under the "Questions and support" tab in the Settings section or visit shopkick.com/help. Thanks so much!Banned for no reason
So I use to have a shop kick account that got banned out of no where. I was an avid user and got on it almost daily because I live in an area where I am able to do that, I got banned for basically using my account. This was back in 2017, I emailed asking why my account got banned and each time they stated I broke the “rules” of which I had not. Not a single one of the rules had a broken, yet when I went to ask for a specific one they claimed I broke the support person literally just made a generalizations again.
So it’s been two years since then, I got a new phone, new email, and accidentally got signed into my old banned account, so I went to make a new one. (Mind you it has been 2 years since I was originally on my old account that was banned.) MY NEW ACCOUNT GOT BANNED RIGHT AFTER IT WAS CREATED. I didn’t scan a single thing, I didn’t do any walk ins, I just created the account and it got banned.
Honestly this is all a Ridiculous mess and as much as I used to love the app, to me it is a waste of time if they are just going to ban your account for actually using it.Show lessPrincessBunny16
The best app on my phone.
It's basically all free.
I go to Walmart a lot and I easily get a 100% free $5 gift card every time.
It's so easy it's like a scavenger hunt, all you do is click on the store your at and turn on Bluetooth then boom great your in the store, you can get up to 200 point (they refer to them as kicks) just by walking in.
Then you can take your phone off Bluetooth and click on any item and scan it you can get up to 500 points this way. If you choose to purchase the item you can scan your receipt and then you can get up to 5000 points. If you link a credit card (Your choice) for every $1 spent you get 3 points plus the receipt you scanned.
After you leave the store you can click on the number that indicates your points then then click rewards and a whole online store of gift cards will pop up. Once here you select the gift card you wan then the amount of money you want.
Afterward it will ask you to verify your phone number this will only take one text then type in the number it gave you and your gift card is on the way. (Once you verify your phone you will not have to again)
The gift cards are online so after it is fully developed all you do is click the number of points you have and click gift cards and all your cards are there.Show lesspuzzle lover 109
Suspended account without given specifics
I too have been enjoying the time being a Shopkicker with my husband and in-laws over the last few years. I had become qualified for a $50 gift card and I thought about pushing myself to go for a $100. Then, out of the blue, I received a notification when I opened up the app that my account was suspended. I reached out to the company to inquire about any violation. They sent me a form letter saying that I violated one of their rules. I looked over the ones on the list, and I asked for them to provide specifics so that I could understand. They did NOT provide me with any documentation but said that they reviewed my account again and that I had violated a rule. This is like being arrested and the police officer not needing to give you the reason for being arrested.
This has left a sour taste in my mouth. It seems like they are above giving explanations when pressed for specifics.
Very disappointed in their customer service.
Word to the wise....if you chose to download this app and spend time getting points, when you qualify for the smaller gift cards, cash in your points right away and get the gift card. Once you have the card, you can still use it if/when they suspend you.
I left a $50 gift card on their app that I am not able to transfer and use at a store.
Beware.
Maybe with all of these issues being brought up on this forum, they may reconsider and readdress their actions.Show lessseattledean
Banned after 4 months of use
I would have rated it one star if it didn’t work, it does. The app is truthful and honest when it works. I was able to redeem about 20 dollars worth of gift cards and that was great but when I decided to save up my kick for a 15 dollar gift card, I was banned without any specific reason.
I emailed customer support twice, there was no back and forth. Only a “Read the terms of Agreement” spiel that reads like an automated response/ copy and pasted answer. I asked to reconsider after scanning, walking, and buying products to submit receipts and get kick. They wouldn’t even reconsider after asking nicely.
I would have suggested that I was banned because their “shop beacon” signal for a models near me registered a block away from the actual store but seeing as there was no back and forth, I was not able to prove my innocence and was charged guilty. You will be banned for their systems check for scammers and banned for playing honestly. There is no win win here unless you get open the app from within the store, heaven forbid you take a look at stuff outside of one of their affiliates stores.
It’s worth a try, just be warned, they dont have great customer service or a really general require for what they consider “bannable”.Show lessDann-San
I enjoyed using this app! Great opportunity to save cash!
I heard about this app few years back and I enjoyed it tremendously cause all I had to do walk in stores and scan couple item and even buy items just to earn more. I even referred some people to use this . it was well worth too. I have gotten my first gift card! I am seeing some reviews stating that their account were suspended or terminated for whatever reason and they don’t know why. I have read the rules and I believe some people didn’t comply with the rules cause they try to abused it and by them saying they don’t know why they were terminated. To me I highly doubt that they could not have known what they done to have that happen because I believe they knew and they got caught. People don’t believe the hype and see it for yourself.Show lessB2cutewomen
What a joke!
I was a huge fan of this app. Then I started having trouble with walk-ins and videos. It was annoying but I continued on with it. 2 days before I was to receive pending kicks that would have allowed me to cash in for a $50 reward, my account gets suspended! I honestly have no idea why, as I played by the rules. And you truly cannot say that I didn’t. Over the past 3 weeks, I have sent 4 emails asking for assistance because I believe it was a mistake. I never received a response. At least have the courtesy to tell people if they are doing something wrong! The lack of customer service is beyond disappointing!
Furthermore, it seems that there are a lot of recent complaints of the same issues I have experienced. Your generic response of saying sorry but you can’t be specific on what rules were broken, is a dishonest and cowardly move. If you cannot give a reason as to what a user did to cause a suspended account, then how do you justify suspending them? Is it that you are running out of money to pay people out? Is it that you just don’t care? Regardless your customer service and generic responses speaks volumes.Show lessJKP75
Developer Response
We have a small Customer Support team supporting a large Shopkick community, and we're experiencing a higher volume of messages than normal so response times are delayed. Please be assured that we'll be reviewing your account activity and getting back to you as soon as we possibly can. Our short list of rules is in place only so that our shopkickers can earn as many kicks as possible—your earning and redeeming your kicks for gift cards is what makes our business work! Breaking the rules takes away kicks from the rest of the community, so we have to close accounts that show this kind of activity. It's our responsibility to keep Shopkick free and fair for all our awesome shopkickers. As for our responses to inquiries of this nature when we confirm an account has activity outside our terms of use, unfortunately we can't give more specifics on the exact way our rules were broken because it then becomes a security risk. This is common practice for all free apps of this type, for that same reason. We hope you understand.Earned kicks disappear after trying to use them
I’ve been using this app for a few years now. I loved it from the beginning, a little patience, answering some mini surveys, scanning or buying products you would never see unless you used this app. I would go to my local target and scan the crap out of everything! And earned credits or “kicks” for gift cards. All around great! I would stop by a store just because it was a great “kicks” day.
But for last few months or so, the bugs have taken over! I now get a black screen that says “sorry our servers are down” way too often. Waste of a trip. So I gave it a few days to clear up. Sometimes I stopped using it for weeks, yet I’ll get a message such as “you’ve exceeded your times visiting ——— store “.
The most frustrating part has been redemption of gift cards. I earned a $25 gift card (that takes a while to earn) and tried to use it at the register. It never loaded even though it was clearly in my “earned rewards”. Once again “ we’re having difficulties, please try later”. Come back to it later, the 6000 plus kicks I earned disappeared. Gift card also gone!
I send a message to their help center and explained the situation. I got the generic “ we’ll do our best to fix it”.
It’s been two months, and I’ve gotten nothing. Not a reply, credits back or gift card.
Please get your servers and bugs taken care of. I’ve been very patient because I really did use this app for years and it worked great.Show lessRobbierobrobrob
Account was suspended
As i have been a big fan of this app i was once to recommend them to my friends and family because its the coolest app out there while your shopping in the mall or even doing your grocery but all of a sudden my account was suspended and i have tried downloading it again. Gave it a shot one more time but gave me the same result. I am not the type of person that usually complain as all my apps was amazing i just wanted to share my experience because i know others rely to reviews and willing to read it for a better outcome. I still support the company but im hoping to get my account active if that is possible. Thank you so much! I appreciate itShow lessxclusiv18
Many Getting terminated
Read the reviews of many people complaining about a sudden termination right before a large payout; most are getting an email about the termination but are not provided a reason of how they violated the terms. The fact that I keep seeing the same generic response from the developers, that they have to maintain this policy to keep the app free, but STILL doesn’t offer any way for users to find the REASON for their termination, shows me that these complaints are legit and a major red flag. It’s not right to withhold points and not give a reason, hiding behind “this is how we keep the app free” excuse; fine if they terminate, but the very least, they should still provide a reason. And their response that “you violated the terms” is NOT reason enough. It is pretty obvious from these developer responses, that their customer service is horrible; it’s like they don’t bother to read. One customer complained about “server errors” despite having wi-fi, and the developer response was, “this sometimes happen if the person doesn’t have wi-fi.”
Beware of this app; many have already stated that they wouldn’t be surprised if there was a class-action law suit later.Show lesslang1007
Developer Response
So sorry those reviews made you worry. Our team goes over all of these reports to confirm whether the Shopkick rules were really broken. Unfortunately, we can't give more specifics on the exact way our rules were broken because it then becomes a security risk. This is common practice for all free apps of this type, for that same reason. Hope this helps! If you have more questions, you always reach our Support team at https://app.shopkick.com/help. :)
