Leave a Review Shopkick
Really cool but has some issues
I've been using it for over a year now and I really like it but it does have some issues. Lately, once you're in the store ready to scan, something happens and it changes the entire list of items. To me it's no big deal because I only use it when I'm shopping, I don't go anywhere I don't need to but it could be a problem for the kick hunters. The receipt submission is flawed because it never accepts them but customer service did let me know that they are working on it. Sometimes there's poor connection and you don't get the kicks you thought went through so you have to go back and re-scan. I've never had a problem with redeeming the points or the gift cards. I love that they have specials often and double or triple the kicks. Overall, it's free money for doing something you would already do so I will continue using it and recommend!Show lessLotsofloveforya
Very disappointed
I have now realized many users went through the same thing as me... never saw it through the years of usage until today. Without warning, my account was terminated. I just so happened to be a few stops away from a $50 gift card today... odd coincidence? My account was terminated without me violating any rules! I have had trouble collecting kicks at the stores... walking in and around stores without being credited for walking in. Certain scans would mysteriously disappear as I arrived at the stores... those are a small amount of issues with the app. I let those all go because it was free and I was grateful for the gift cards. Today after walking through three stores and working toward this gift card and being robbed of my reward, I realized it is all a scam. This app has had me in places I didn’t plan to shop at - had me running around getting tempted to buy unnecessary items- which I often did. All for nothing. I do not recommend this app any longer. After convincing a handful of friends to join, I now warned them to close their accounts since they most likely will not collect their rewards. Nothing in life is free. Mama was right.Show lessJaborida
Developer Response
Hi Jaborida - Millions of dollars in free gift cards are enjoyed by Shopkickers each year and we're sorry to hear you are having a problem. We are trying to look into it but are unable to locate your Shopkick account based on the information available to us in this review. Can you please reach out to us directly at https://app.shopkick.com/help? From time to time, we do unfortunately have to ask a small number of users to leave our community when they break the rules (they can be found here: https://shopkick.desk.com/customer/en/portal/articles/1335176-what-are-the-shopkick-rules). The free gift cards are being paid for by our retail and brand partners, and we need to make sure that users are collecting kicks on the selected in-store activities in accordance with the terms. In this way Shopkick remains free and fair for everyone in the community. We hope to hear from you and be able to help you. Thanks - ShopkickBeware-they’ll kick you out w/out a reason
When you are given a moving violation ticket, the officer tells you exactly what you did wrong. You have removed me from Shopkicks telling me nothing other than I did something wrong. That tells me nothing. Your response to my comment is that you have to remove people that violate your rules to keep Shopkicks free and fair for all. I am part of “all” and by not telling me what I have done, because I have done EVERYTHING according to your rules to the best of my knowledge, you are not being fair to ME! WHAT DID I DO TO VIOLATE YOUR RULES??? TELL ME!!!!
My husband and I were doing Shopkicks just like all of you. One day, without any warning, I get kicked out. I contacted them to find out what I had done wrong and they told me to read the rules. Fair enough. I read them line by line and STILL could not find why they would kick me out and contacted them again about it and was told the same thing, I had broken the rules but they would not tell me what rule I had broken. I guess I was guilty of collecting just enough points to get a free Starbucks and starting over for my next cup. This is a scam.Show less3Gljn
Developer Response
We are sorry. It is very unfortunate when we have to remove a member from our community. It is not in Shopkick's interest to do so – people earning and redeeming kicks for gift cards is what makes our business work. However, we have an obligation to make sure the policies are followed so that Shopkick can remain free and fair for all members.
