Leave a Review Hollister Co.
Honestly love the app although...
The app is so helpful and useful especially, when you are shopping for something specific in the store. You can simply ask “do you have this in stock” and they will let you know! I love the app although, there is one big problem that I face. The problem is the lag in the app doesn’t make it the best app to shop on if you are looking for something online and in a rush or don’t have patience. Sometimes I’ll be scrolling through and randomly it will lag and skip and that’s why I don’t use the app that often unless it is back to school season, holidays, or summer. Those are the only times I’m ever on the app and I have time to sit down and look over. But, overall it is a very helpful and useful app but not when in a rush!Show lessJust a simple Gal
Developer Response
We’d like to look into this! Please send the details to app-feedback@abercrombie.com with the subject line ‘App Errors’.App is RUINED after update
After updating to the latest version of the Hollister app, there have been several issues that have constantly been occurring that were not before updating. At first the app was working completely fine until I noticed that scrolling through the catalog of clothing was INCREDIBLY laggy and slow. Even if I scrolled with the slightest touch, it would completely lag out. Later on, I was trying to fill out an order and I used my PayPal. However, every time I tried clicking the icon to use PayPal, the app would either crash or give me an error. I had to delete and download the app again in order to place my order. The next day, I went into the app, and noticed I had been logged out, which the app does periodically so I didn’t mind it much, but when I try to log back in, it says that the information I filled in (username/password) does not work and it shows me an error, and asks me to reset my password. I’m unaware if anyone else is having these issues, but I will not continue to use the app if these issues are persistent.Show lessYounesryan
Developer Response
We’d like to look into this! Please send the details to app-feedback@abercrombie.com with the subject line ‘App Errors’.Great!
I hadn’t been into Hollister for all that long, I’ve always known about them, but never really shopped there for myself. I began shopping for some t-shirts about a couple weeks ago and I really enjoy the design and nice slim fit of their clothes! Not to mention comfortable fabric they use! I love Shopping at Hollister, they have such a variety to choose, ranging from spring through Winter, very nice, comfortable, affordable clothes! Thank you Hollister for treating me as a valued customer.Show lessScotts0712
Pretty Amazing Actually! ;)
So far from using the app I’ve bought lots of jeans, shirts (mostly curves hem tees and cool stuff that went to clearance) I’ve been able to pay so much faster since they’ve got Apple Pay on the app so it avoids a lot of the shipping and fillings out information part and pays really secure (definitely the recommended route I’d tell people to go for) other than that it helps being part of the Club Cali program since I can be have more discounts. 5/5 stars 🌟 definitely recommending to everyone.Show lessCaboose285
Account in EU???
I always love buying stuff online here because every hollister store around me is like 3-5 hours away from me, but recently I bought some things off of there and I went to check my club points and this has been going on since you updated as well cause I believe the day I received my items, you updated your app as well, it has been telling me I cannot redeem or use my points with out an account in the EU, but I live in the US with a US account and I’m not sure why it isn’t working I can’t even order anything else because it has pound instead of dollars and I don’t know the price difference nor the shipping, I’ve went through all the settings to see if maybe i changed it by accident but I hadn’t. And I can’t even use my rewards because they won’t show up. And I am getting really frustrated because all your deals are out and I can’t buy anything, I’ve deleted the app and redownloaded it and even restarted my phone and either thing had workedShow lessSkylarnicole
Can’t login...
The first time I tried to login, I was brought back to the original screen (the one that you see when you first open the app, which asks if you want to make an account or login). The second time it said that my login information was wrong, and I knew it wasn’t because I had just logged in and made a purchase from another device. Furthermore, I changed the setting so that I could see the email and password instead of black dots. I compared my login information on my app to the one I used a few minutes earlier and they were the same. So, I changed my password and it still would not work on the app.Show less1233758902637820166738294639
won’t let me login?
I love love loveeeeee Hollister and I was super excited to download the app but when I tried to log in it would either just pop me back out to the home page or give me a sign in error. I thought that I had maybe remembered my password incorrectly so I reset my password and even tried logging in on the website to make sure it worked and I was sure it would work on the app. I went back to the app and it did the same thing so I decided to redownload to see if that would help but it kept doing the same thing. I even tried apple saving the passwords and automatically entering it to ensure I wasn’t typing my password wrong but it still would not work?? I don’t know if it’s just my phone but it would be amazing if the app would actually let me sign in:((Show lesschristyys
Hollister App.🙂
Really love using this app. It’s the first time I’ve ever had it on my phone before, so it’s all new to me and everything, but I like it anyway. If I had a question to ask, the chat feature is there whenever I need it and someone is always available to answer my questions in a timely manner. Haven’t used the app to purchase anything as yet( but give it time, it just might happen after all!), but I’m pleased to say that things are going well while using the app!🙂Show lessMusic Lover _09
American Eagle vs Hollister
Well I really like this app cause it has a lot of good discounts. But I just have to say this doesn't mean that American Eagle Outfitters is not in the top, cause it is. I mean come on!! They even have the same Eagle;). But if you ask me I've bought lots of clothes in American Eagle that I had in Hollister. I say American Eagle is still my fav just because I'm used to but there. This doesn't mean i won't change my mind in the future. (Hope for Hollister)👍Show lessAqua Marine 21
Wipeout?
Normally I find the Hollister app fine, but for over a week now every time I open the app it just says "Wipeout: we're dusting the sand off a few things to make your shopping experience even better" followed by a retry button. I've tried refreshing, I've tried deleting and redownloading, I've looked online/at reviews and at their Twitter to see if this was an issue with the app in general or just me but saw nothing, and at this point I'll probably just delete it soon because I keep getting notifications but can't get rid of them because the app won't open. And this is following me making a purchase through the app for store pickup and then never getting a notification/email of delivery so it was returned. Customer service was willing to refund that purchase but now with all these annoyances piling up not sure I'll keep the app.
However, when it's not buggy and full of issues the app does work well, but when it's not in top shape it's literally useless.Show lessemermcm
