Leave a Review Citizens Bank Mobile Banking
App has got to be as bad as the bank itself
I’ve had it with both the bank and the app. First of all, it is 2023. the app is UGLY. I seriously feel like i’m using an original microsoft computer everytime I open the app, that is if the app even works. Because more than half the time the app is experiencing an “error”, and I can’t even access my account. Transactions take days to load. I’ve literally had to start tracking all of my spending in my head. Defeats the purpose. Even when the app does open, 9 times out of 10 it crashes. I’ve had this app for years. I’ve had many phones. It always crashes. They made a huge deal about their “app update” and in my opinion it looks nearly the same, and more importantly, basic things to fix (such as crashing) have not been dealt with. I’ve had more problems than I can count with this bank, rude and judgmental workers, nothing can ever be solved going to a bank in person. Ever. Zelle hasn’t worked in the app for a year for me, they don’t even know how to fix it in person or over the phone. The bank alone is more than enough of a reason to leave, but the app is god awful.Show lessGymnast25678
Love the App..
I love this app many times you try to get on to different apps when you’re using them they always fail you this one has not failed me and I also figured out when there’s a problem getting on you download the app again because it’s really your security that they care about so everything is at your fingertips you’re able to get your account information send girls pay bills they send checks by way of your account for free it’s just a nice a very nice app is compatible to other people at other banks with Zell it’s beautiful.I also appreciate That you’re able to retrieve your statements you can do it by the year by the month by the day and it’s constantly being updated so what you see is what you see they notify you based on your alerts just a nice app. AmenShow lessMs Chris103
Where do I begin
The citizen app is so annoying for me. It never signs off so when you go to use it again you have a plethora of login fails before it actually is in mode to sign on. It’s absolutely frustrating. I do not like that you are tracking m money and
you word it in a way that makes it look like only you are looking out for my better interest. If that’s the case would you still charge me a overdraft fee? You sure would!!!!!! So even knowing I made a mathematical mistake you would add additional charges and expense to make it even worse. So do I believe your service is for my benefit? Nope I do not. I have no other input as I do not use the bank and avoid if possible by using mobile deposit and transfers. (I suppose that’s a service, but you use my money and charge me to use my money so these services are well paid for using/my (having)money In Your bank) I only have to hold my money In The bank and benefit from no other service .Show lessshaless22
Limited use for credit card
I have just a Citizens Bank credit card, that I accepted because of the cash back features, but my checking is with another bank. I’m shocked to discover that the app does not allow me to pay my credit card with an outside bank. Instead, I have to go through the desktop Citizens Bank website where I had to create a whole new account, to be able to pay my bill. So all the app is useful for is monitoring purchases. I have several other cards that all allow me to add an external bank and pay through the app, and it’s so much easier and faster. Please add this functionality.
Edit: so now I go to the main website Credit Card login page to try to pay my bill, select the account and payment amount, and get the message “we are sorry, we cannot process your request at this time” and it tells me to call for assistance. I’m in the middle of the Mediterranean, it would cost me $8 a minute to call. Luckily I will have time to get my payment in after I get home, but your substandard technology hardly makes me want to switch banks.Show lessKena2mi
Bank is Terrible, App is Equally Bad
These 5-star reviews are beyond fake. This app is just as terrible as this bank. Like clockwork, the app is down every single day at 12am EST. I learned this through experience and repetition, not via transparency of Citizens Bank. The app is not at all intuitive. Every time I open the app, it takes me to the “You are now logged out!” screen (Even if the app was closed - it doesn’t allow me to log in unless I re-close out of the app and re-open. A lot of these bugs have existed for a long time now. App features are limited. You can do mobile check deposits, bank transfers, and get a very rough idea of your recent transactions. The post-dates of transactions change daily & my guess this is a way of Citizens Bank screwing you over. You are also not able to see credit transactions immediately, as you are able to with other banks. I have been a customer of Citizens Bank for over 10 years. Their systems have been hacked numerous times and they are not at all transparent with their customers about these data leaks so just be careful. Citizens Bank is a shady bank and the Citizens Bank app is one of the worst banking apps on the market. It’s 2021 - with all the outrageous fees and shady dealings Citizens Bank is guilty of, you’d think they could bother to invest in a quality app for their customers. Unfortunately this app is terrible but I’m learning to expect that from Citizens Bank.Show lessaytheredenorah
No Longer Reliable
I have been banking here for over 10 years. Up until about a year ago the app was the most dependable and up-to-the-minute app for knowing in real time what was going on with my accounts. I felt like we had a very clear and comprehensive way to communicate. That is no longer the case and I have on numerous occasions had to negotiate the terms of overdraft fees for transactions that don’t post to the app. One helpful rep scolded me for not using a check register. This isn’t 1974 people. There is no excuse for a mobile app from my bank not to be able to populate transactions in a timely manner. I’m talking delays with 2-3 day gaps. Where everything looks fine for those 2-3 days then suddenly a transaction dated for 3 days prior is suddenly on the app and you got a $37 fee.
Citizens, you really need to do better. There are other banking apps that provide a 24 hour notification if something overdrafts and a timer counts down that grace period allowing the customer to address and fix it. I get your check register argument. But with so many digital transactions that manage the average household…it doesn’t always shake out just right. I just don’t see how blaming your customers trusting your app is good for business.Show lessDiscouragedVeteran
Bring Back the Old App
Aesthetically I find this ad to be very nice. What makes me crazy is the two layer authentication. I have that on my credit card which is fine because I might access it twice a month. However, I access my Citizens accounts three or four times a day. The two level authentication is way over the top.
The widget that was on the old app is now gone. I used to find that to be very helpful.
There were many times that I would make a charge on my debit card and it won’t show up for three or four days. That makes balancing my account so much more difficult.
If you call customer service I have the phone errata hold for an incredibly long period of time. Why don’t they just hire Sabor people and give better customer service. When you do get through call about I generally always get support with a very thick accent. They were offense to them, they racks it is their accent, but if you can’t understand it what good is it. I’ve had to ask to beShow lessMr. Moose-ninja
Decent Aesthetic, God Awful Operation
It’s honestly impressive that after a complete app overhaul that they talked about for what seemed like at least a year managed to make the app experience objectively worse in several ways.
1. With Face-ID enabled, the login screen gives an endless loading screen before even giving me the opportunity to put in my password as an alternative half the time. When Face-ID does work, it often cycles through the loading screen several times before actually taking me to my account.
2. The EXTREMELY useful Citizens Bank widget on iOS is now gone, which was forgivable for the first couple weeks after iOS 14 came out but now, several months later, it still hasn’t returned after multiple updates.
3. For a newly refreshed app design, the Zelle feature is unacceptably cumbersome to the point that I stopped using it despite needing to pay fees on the alternative app Google Pay.
4. The only reason I’m giving the app a 2 rather than a 1 star review is that they finally updated the completely outdated aesthetic of the old app, but it’s hardly worth anything if the app doesn’t work properly more than half the time. Would go back to the old app in a heartbeat.Show lessmdmosher34
Customer
Their app is an absolutely nightMare and will be changing banks as soon as I get the opportunity. It’s so delayed and slow, crashes on me all the time. And then the transactions I charge don’t come out until a few days later, they don’t even show up or decrease my available balance for days. And then slam me with a crap ton of unnecessary fees, then you get told that you’re only authorized to waive two fees in the lifetime of banking with them. How is citizens customer service I might add? Sub-par and could get a better response from a husky. I literally have paid more fees to them then any bank Combined because of their 1930’s app, and their excuse of using a registrar. It is 2021 people don’t sit down anymore go through a registrar, and to test their theory I went through and used it for this week. They still had an app that messed up and over drafted me. If you are like any normal American struggling from paycheck to paycheck, single mom that has to pay for everything, or a broke college student. Do not go to this bank if you don’t want to pay your grocery money, light bill, WiFi bill to them in banking fees because of their horrible all and lack there of customer service. I wish I could give them worse than a 1 star review, they don’t even deserve that.Show lessFees! 🙄
Keeps getting worse!!
It was once set up so that eBills could be sent to Citizens Bank and you were able to pay them without an issue. Then they had an update, and if the ebill was a credit card, it would always default to the minimum payment, no matter what amount you entered for payment. There were options like “balance”, “other”, “minimum” but no matter what you chose it would always default to the minimum payment, even after entering an amount of “other”! Imagine how quickly your credit cards can compound interest when you are making minimum payments. I emailed at least a dozen times and heard nothing. Now, fast forward to the new and improved Mobile App. They fixed the issue by eliminating eBills from showing up in the App all together! Brilliant! If you can’t fix it, just get rid of it and tell everyone that it is improved! Best part, nobody was notified! Just sit back and don’t pay your bills because Citizens opted to not tell you that you have ebills due. Now I have more money in the bank! If you are interested in watching your credit score get tanked then stick with Citizens, otherwise do what I am doing and move your money to a different bank.Show lessdagrjg
