Leave a Review Citizens Bank Mobile Banking
Whoever updated this app should be fired
I see this app has recently been updated. Prior to the update transfers between accounts that I OWN were immediate. I just made a transfer today and I was told they were “working “ on it and the money will be available in 2 days. Is a turtle completing the transaction?
Additionally, I have a business account which has a unique ID. Prior to the update I could use Face ID for the main account and manually log in for the other account. NOW if I log in for the secondary account it will erase Face ID for the primary account.
What’s next? I will have to use Zelle to pay myself?? I see many other terrible reviews on this site but apparently the bank doesn’t care and doesn’t respond.
I have been banking here for FORTY years since before it was even Citizens Bank. Citizens if you out there listening, fix this or you’ll lose my ( and many others) business for good.Show lessMrs Dynamint
Basic banking. Not reliable or versatile.
I have had this app for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where the app will have random “unknown errors” that causes it not to let you log in to the account. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. I do not like that the Citizens Bank credit card is not integrated better to the account and app. The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. For such a large banking chain, they need to devote more time to their software development and modernization, but this app does alright for it’s basic functionality.Show lessJCollins121
Crashes all the time
So I just want to say I enjoy doing business with Citizens. The atms have been updated and the staff is always friendly. However, they are slow to adapt to the ever changing ways of technology.
I have used the app to manage funds since it first came out and it’s been increasingly getting worst. At this point as I write this review, I can’t ever log into my account. I have the Face ID enabled to unlock my account. I also typed in my password(which is correct since on my computer it let me in) and keep getting this pop up saying “ unkown error”. This is not new as I have receive this plenty of time but am able to get in after a few tries. Today however, I have tried to log in for 25 minutes and still nothing. Also trying to report and issue on the app under “Trouble logging in”
Only takes me to a page where it will ask if I forgot my password, forgot my user ID nothing about reporting anything on the app.
Unfortunately if this continues I will have no choice but to move my accounts to another local competitor like Bank of America thank youShow lessBlamed007
Online App/Mobile
It’s been over two weeks now and I am not able to login to the app. The message I get is that it is not available. I can understand updates but this is way to long. So much for convenience. I’ve had mortgages home equity lines of credit all of which have been paid in full and never missing 1 single payment and they would never waive any fees if my account became over drawn which on a few occasions has. Citizens is wrong in this regard in the amount it charges it’s customers fb or this. They have been proven to be wrong as they had to pay back customers. Also, My husband applied for a new mortgage to buy me out of my home and he was denied Citizens says he wasn’t going to live here. Figure that out. My husband !!! We went elsewhere and got a great VA mortgage. I’ve tried to set up a new app having issues again. May be time to move on.Show lessp4455henry
2 stars only because it works *sometimes*
As of recent I’m thoroughly convinced the app doesn’t work between the hours of 11pm and 6am east coast. Most of the time you aren’t even able to get into the app, it will just give you an error message. But if you do manage to log in during this time, good luck making ANY transfers that will go through before 6am. On a more general note, the app constantly goes down for maintenance without warning. I wouldn’t have a problem with this if the app ACTUALLY IMPROVED AFTER MAINTENANCE. Thankfully because of my age I haven’t had to use the app to pay any bills of my own (just transfers to my parents for insurances) but I can’t wait for that day after seeing all of these “great” reviews. Do yourself a favor, take your money and go open an account with Wells Fargo. For the short time I banked with them they did EVERYTHING right (looking back I don’t know why I switched). The Wells Fargo app is amazing from what I can remember and the Wells Fargo customer service was the best I have ever encountered. I could get into the Citizens Bank customer service system but that is a WHOLE different story and this is just a review for the app.
TL;DR - app is crap, just take your money and runShow lessBDsloan
App needs Revamp
The app has some great features but I would like to see some changes. One is to the Widget. I wish they could update it to be more aesthetically pleasing and not the plain white background. Maybe doing a style similar to the Apple Screen Time Widget with notification icons on the side to show any problems like an overdraft for example. I don’t know if the Apple Watch app is similar but I would suggest the same layout. Another would be the app layout itself. Instead of the menu drop-down, I would like to see a bottom menu with Accounts, Transfers, Pay Bills, Zelle, and Mobile deposit with their own buttons and the rest be incorporated into a settings/features button to clean it up. Last but not least, please add a dark mode. I know white and green are your theme colors but I think the app would look sick with green buttons/icons against a black background. Also, it’d be easier on the eyes. Thank you!Show lessBlake018
I can not believe how bad
I have been dealing with this bank for my uncle. I have never hit so many road blocks in my life. And the Fees!!!! Are they crazy? I go to a different bank where it is all reasonable and the fees make sense. To pay bills you have to go to a page on a computer and set up the payees then go back to the app to pay them. Why have an app? My local bank does everything so fast right through the app. The people at the bank do not even get it. They are the only reason this is even getting one star. They are very nice and try to be helpful but what can they do with something that does not work? They were told, and so was I through the messages system, that once you set up one account on the home page of the bank ( of which they never send a link). Plus once you log off the account the message disappears! No one looking at it could find it. This app is so bad I had other people look at it to see if it was just me or what. If you think you need this bank for travel you do not. I just tell my local bank (through the app) where I am going (if it is flying distance) and there is no problem.
This bank and their app has been so slow and their system so messed up you can not even tell if you have bounced a payment or not. Then the fees really add up. I did not know these kind of fees were legal.Show lessIndyTed
Inconvenience
I have had an account with Citizens since they bought out US trust. That’s a very long time.
I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had.
If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.Show lessmynickname66
App does not permit access to account
I have both an iPhone six and an iPhone X. The app does not work with either of these phones in a reliable manner. When I go to login a screen appears which says that the website is not available. Last year I was stranded in Europe without money because the app was not working. I tried to reload the app with no success. I restarted my phone also with no success. The problem is not with Apple, the problem lies with Citizens Bank and its app. If you look at other reviews you will see that they have had the exact same problem as I am now experiencing for the second time. It is not just me. Now, six months later, the app is broken again. The people at my branch are very friendly but unable to help. When I called customer service from Vienna, Austria, I waited on international long distance 30 minutes for an operator and still did not receive an answer to my call. I hung up. Fortunately I had some friends who lent me some money. The app now remains broken on my phone and I am heading to a competing bank to establish accounts and close out my citizens bank accounts.Show lessElderly customer
