A great way to sell a car!
The app guides you well through the detail of requirements and information needed to attract interest.
It provides clues and tips to make your ad as appealing as possible. The app rates your ad against others and provides an estimate of success, so you can continue to improve your ad and make your car marketable.
Communication with buyers is through the app and you can determine how much personal info you want to share publicly. Buyers like sellers must set up profiles increasing their credibility as everyone on the app are strangers (at first). I felt confident with enquiries I received through the app.
I am very pleased with the result of my car sale and would recommend the app particularly if you’ve never sold a car privately before.
Response from developer
Wow! Thanks so much for sharing your feedback with us! We are thrilled to hear about your positive experience and hope that we can help you again to buy or sell in the future :-)
Poor Search Function
Response from developer
Hi, I have tried replicating the search you described and it looks like there are currently no active listings for vehicles that match your search criteria. In regards to locking in your location, you can try using the 'Save Search' feature, this will also notify you of any new listings that match your search. In regards to dealer listings appearing in the wrong state, please report these to us at customercare@carsales.com.au so that we can review them further. Thanks
User Experience just got worse
The simple components this app had before the update was already enough, the main issue in iOS was over heating my phone after 30 mins of use and some other bugs with interaction and performance.
This is my explicit feedback as a IOS user.
Response from developer
Thanks for your feedback. Our app design team really want to make the app experience as good as it can be so feedback like this from our customers helps us to make improvements. We would love to speak to you in more detail about what was challenging to do in the app if you are happy to do so? We would organise a time that suits you for a 30 minute zoom to better understand what didn’t work for you. If you’re interested please contact customercare@carsales.com.au and someone will reach out to agree a time to talk further. We know your time is valuable so we would compensate you with a $50 gift card. Keen? Get in touch!
Latest update needs refinement
Please bring back the ability to scroll through the pictures in the reviews section without having to tap the image itself in this latest update. Similar to the buy / sell section where you can scroll through the pictures without having to tap in the picture itself. Having one less step to see the pictures results in a better UX than this extra step to quickly see the pictures.
Response from developer
Hi there, thanks for your feedback. Our app design team really want to make the app experience as good as it can be so feedback like this from our customers helps us to make improvements. We would love to speak to you in more detail about what was challenging to do in the app if you are happy to do so? We would organise a time that suits you for a 45min-1hr zoom to better understand what didn’t work for you. If you’re interested please contact customercare@carsales.com.au and someone will reach out to agree on a time to talk further. We know your time is valuable so we would compensate you with a $100 gift card. Keen? Get in touch!
Really the the information
Have owned some very nice vehicles in my time and looking to expand before the government makes it like demolition man the movie for all not in the loop….
I guess what I’m saying Ford & Holden have been taken & know the is a change that is going to happen and really make it hard for any person in Australia own anything that is not new or up to new regulations with big taxes for all car owners regardless off what it is …. Let’s hope the public transport industry is up for the up scale for all needing the ride from A-B 🫣. I’m sure the government has the plans 😉😂😂😂
Doesn’t work correctly with iCloud private relay or VPN
Response from developer
Hi there, we ask you to sign in so we can identify you as a human rather than an automated process or 'bot'. This action reduces the chance of scammers using customer data. Only users on suspicious networks will be affected by this change. If you feel we have incorrectly identified your network activity, please email us at customercare@carsales.com.au.
I bypassed the forced app update pop ups
Edit response
Okay tell me what feature this carsales app needs that requires the minimum iOS app version? You want as much audience as you can get, these blokes have old devices on iOS 10/12 which is still good! You should remove the pop that “the app can’t be used” because that’s full of lies I can bypass it and it’s fully functional not everyone can do this but I like to bring this awareness about the the developers just how everything is getting exposed in the media!
Response from developer
Hi there, thanks for your feedback and sorry to hear about your experience. Some app updates do require newer versions of iOS, this is because sometimes we need to increase the minimum version to support the latest features Apple provides. We do apologise for any inconvenience this has caused. Just to clarify, reviews are not deleted and we welcome all feedback, good and bad - Feedback from our customers goes a long way in helping to create and maintain a user friendly app and website.
App Error 404
Response from developer
We apologise for the inconvenience here. Our team is looking into this issue to ensure a smooth experience for all users. Thank you for your patience and feedback.
Location
Response from developer
Hi there, This doesn't sound quite right. If you are still experiencing this issue, could you please give us a call on 13 72 53 or email us at customercare@carsales.com.au and we will investigate further. Thanks!
Heartbroken
The owner was sneaky and used a false address. And wouldn’t let us test drive it more than around the block supposedly cause needed fuel. Not do once we got it on the freeway. They have used putty under cloth to cover up worn leather and my god what a sticky mess. Never buy a car not from a dealer again. Had to get a car trailer to get it home. Now I’m thousands and thousands of dollars out of pocket and still without a vehicle.
