Zero Stars Too
The app worked out the glitches after the summer rollout of the new version… but it was short-lived. It lasted until September when iOS 15 was introduced. The app is again useless. I have contacted H-L customer service three times via phone since the iOS update and still no resolution. I just canceled my subscription (that I had in some form since 1985).
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Response from developer
We apologize for your experience with the app, and appreciate your feedback.
Continuous pop ups
Even after confirming my subscription and contact info, the pop ups requesting meto subscribe to the E edition continue to pop up even while I am reading the paper online. Requests to stop this did not help. It is infuriating! They appear over and over.
Very disappointing update.
The new updated version of this app worked for a while on my ipad but not now. It will not open. Usually just a blank screen or the Herald title . The only way to get it to work is to keep installing. Just have to read it from the web. Very. Disappointed. I love reading it when it works
Update several weeks later. —- i finally think I have found a work around on the ipad. If I go into settings and turn off background app refresh for all my programs it loads and seems rather stable. It might be specific to just a certain app, since I’ve not seen complaints consistent from others, but just didn’t have the inclination to trouble shoot that far. At any rate, it’s finally loading and working.
Update several weeks later. —- i finally think I have found a work around on the ipad. If I go into settings and turn off background app refresh for all my programs it loads and seems rather stable. It might be specific to just a certain app, since I’ve not seen complaints consistent from others, but just didn’t have the inclination to trouble shoot that far. At any rate, it’s finally loading and working.
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Response from developer
Thank you for your feedback. Our development team is aware of this issue affecting some users and are working to correct it.
One star is too many…
I’ve subscribed to this paper for nearly 30 years and switched to all digital when home delivery became a sketchy proposition at best. This app is horrible. It simply does not work. I have deleted and re-Installed numerous times. Get your act together folks or based on the reviews I’m reading, you will be losing revenue. It’s just seems that obvious to me.
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Response from developer
We apologize for your experience with the app and will share this feedback with our development team. Please contact us at customerservice@herald-leader.com to troubleshoot your account.
App
This app does not work. I ordered to read paper you have delete the app, upload, pick stories, update and hope the next day you can get the paper. Guess what? You have to do it all over again. I think you would get this fix. Someone is getting paid, but not doing their job, very bad tech support.
App crashes constantly…
App crashes constantly…also is just super annoying. Just display the stories and let us read them. This doesn’t have to be hard people.
Useless
This app has become useless. I can’t use it at all - either the app won’t load, or the article in the app won’t load. I end up going to safari and going straight to the website.
Horrible App!
The app won’t load! I agree with other negative reviews if the app doesn’t work why charge for it? We pay for this and can’t access? It’s stealing. If I I good give it ZERO I WOULD.
The old app worked ok. Wasn’t great but you could read it. To make matters even worse HL sends me emails asking for “contributions” to support the journalists?
If you can’t read it what good is it regardless of the quality
Definitely the HL has fallen off since the 1970’s when I became a regular reader. Disappointed!
CMAJR
The old app worked ok. Wasn’t great but you could read it. To make matters even worse HL sends me emails asking for “contributions” to support the journalists?
If you can’t read it what good is it regardless of the quality
Definitely the HL has fallen off since the 1970’s when I became a regular reader. Disappointed!
CMAJR
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New app useless
New app update won’t open several days a week. Also, when you click on an article to read a blank page appears that you have to close get to article. I’ve deleted and reinstalled several times but only works for a day or two before doing it all over again.
Zero Stars
Update 28 July 2021: The “updated” App is totally useless. I have deleted it and gone back to reading HL content on Safari, which is a huge step backward. As always, there is no staff available to address App or login issues. This is a perfect example of why home town papers are going under. They can’t deal with even the most basic aspects of digital journalism. Still wish I could give the App 0 stars.
This used to be a great app. Great news content with an app that worked seamlessly. Unfortunately, they have been having log-in issues for weeks and have been unwilling/unable to fix them. The problem is that they continue to charge me for content that I cannot access. I have contacted the support team and keep getting the same response: we are aware of the issue and will address it in future updates. If they are unwilling to deliver or fix their product, they should not be charging folks for e-subscriptions. Wish I could give this zero stars.
This used to be a great app. Great news content with an app that worked seamlessly. Unfortunately, they have been having log-in issues for weeks and have been unwilling/unable to fix them. The problem is that they continue to charge me for content that I cannot access. I have contacted the support team and keep getting the same response: we are aware of the issue and will address it in future updates. If they are unwilling to deliver or fix their product, they should not be charging folks for e-subscriptions. Wish I could give this zero stars.
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