Frequent App Updates
Please, please stop making changes so frequently. I sign on weekly and there’s yet another change. The changes should make it easier to navigate and use, not worse. Make them on a monthly or quarterly basis. A notice to all users should be sent out informing of a change and when it will happen. Not sure your process but internal and external users should be a part of the program changes. You’ll get so much more feedback from the users on if the changes are user friendly (more efficient - smarter not harder). All the changes for over six months are not easier to use. Frustrated, Gloria Elgin
Now to what you think is easier for prescriptions you’ve made it more difficult. Navigation is not easy or clear to navigate and get the the right information. In prescriptions, once you figure out how to get to all of your scripts, if you inadvertently click on refill button it doesn’t allow you to uncheck it. This leads to two completely extra steps and time the pharmacy would get back. As the guest I have to leave a message to ignore it and then they will call to confirm you want to cancel.
Again, better programmers and developers. Discussions with active users for feedback. You might be thinking you’ll just get a bunch of complainers. Establish the rules and guidelines for the discussion, set parameters on what concerns or ideas on how to improve it. I’m coming to the conclusion the developers do not use the site.
Now to what you think is easier for prescriptions you’ve made it more difficult. Navigation is not easy or clear to navigate and get the the right information. In prescriptions, once you figure out how to get to all of your scripts, if you inadvertently click on refill button it doesn’t allow you to uncheck it. This leads to two completely extra steps and time the pharmacy would get back. As the guest I have to leave a message to ignore it and then they will call to confirm you want to cancel.
Again, better programmers and developers. Discussions with active users for feedback. You might be thinking you’ll just get a bunch of complainers. Establish the rules and guidelines for the discussion, set parameters on what concerns or ideas on how to improve it. I’m coming to the conclusion the developers do not use the site.
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Not Liking APP Changes
Inability to PrePay most times. Which Also means inability to have delivered/shipped. Seems like NOW the APP has Extra Steps to get to the areas I need to go. More work for ME. Not caring for App Changes in early 2024. 🤦♀️ If it ain’t broke, don’t fix it, just to have a tech job to do. I don’t see much improvement, just more steps & more difficulty. I personally felt the RED Squares on home page were easier to spot the prompts I need. I wouldn’t be opposed to THOSE being in a single scroll down as opposed to the two column prior format. I don’t enjoy wasting time jumping through hoops of fire to get where I need to be. The shortest distance between two points is a straight line. Furthermore, your tech refuses to allow me to chose the prior nickname I previously used in a review. Why do I need a new Nickname for every review? Inefficient. Again inconveniencing ME. Even random words as a nickname are indicating can’t use it. 🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️. More frustration. If this review posts, it will be after 1 dozen nickname attempts‼️‼️‼️ In addition, stop asking me to Sync my Scripts. There’s only a prompt for ‘Not Now.’ I want to say ‘No’ for Good & stop being asked. Also, App won’t allow Prepayment most times. I have zero controlled substances. Sometimes says call pharmacy but they say cannot help with App issues.
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Spotty
The CVS integration with Target makes no sense. You earn points "extra care dollars" to use on some products. Yet you can't purchase any target items at CVS (including pharmacy items) and CVS is inside Target, so basically those points are absolutely useless. *This is the case for at least my store, I'm not sure if it's everywhere.*
Also receiving text notifications is inconsistent. Sometimes I'll get notified when my order is received, sometimes when it's filled, sometimes both, and sometimes neither.
The third party discount search has never worked, it needs to be fixed or just removed. And there should be a way to add your discount or insurance remotely via the app rather than having to wait for the order to be ready and printed, then show your info to the tech, have them enter it and reprint it, then check out. It would be faster and easier for everyone for us to be able to add it ourselves before we even go pick it up. It would save everyone time, and it'd be better to see the actual cost of our med before we get to the store because sometimes when a new med is added it just gives the retail price and you don't know the actual price until you check out. Plus if you want to have your meds delivered but you don't have the discount/insurance added yet you have no choice but to pay full retail or go in in person to add it.
Also receiving text notifications is inconsistent. Sometimes I'll get notified when my order is received, sometimes when it's filled, sometimes both, and sometimes neither.
The third party discount search has never worked, it needs to be fixed or just removed. And there should be a way to add your discount or insurance remotely via the app rather than having to wait for the order to be ready and printed, then show your info to the tech, have them enter it and reprint it, then check out. It would be faster and easier for everyone for us to be able to add it ourselves before we even go pick it up. It would save everyone time, and it'd be better to see the actual cost of our med before we get to the store because sometimes when a new med is added it just gives the retail price and you don't know the actual price until you check out. Plus if you want to have your meds delivered but you don't have the discount/insurance added yet you have no choice but to pay full retail or go in in person to add it.
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