Frequent App Updates
Please, please stop making changes so frequently. I sign on weekly and there’s yet another change. The changes should make it easier to navigate and use, not worse. Make them on a monthly or quarterly basis. A notice to all users should be sent out informing of a change and when it will happen. Not sure your process but internal and external users should be a part of the program changes. You’ll get so much more feedback from the users on if the changes are user friendly (more efficient - smarter not harder). All the changes for over six months are not easier to use. Frustrated, Gloria Elgin
Now to what you think is easier for prescriptions you’ve made it more difficult. Navigation is not easy or clear to navigate and get the the right information. In prescriptions, once you figure out how to get to all of your scripts, if you inadvertently click on refill button it doesn’t allow you to uncheck it. This leads to two completely extra steps and time the pharmacy would get back. As the guest I have to leave a message to ignore it and then they will call to confirm you want to cancel.
Again, better programmers and developers. Discussions with active users for feedback. You might be thinking you’ll just get a bunch of complainers. Establish the rules and guidelines for the discussion, set parameters on what concerns or ideas on how to improve it. I’m coming to the conclusion the developers do not use the site.
Now to what you think is easier for prescriptions you’ve made it more difficult. Navigation is not easy or clear to navigate and get the the right information. In prescriptions, once you figure out how to get to all of your scripts, if you inadvertently click on refill button it doesn’t allow you to uncheck it. This leads to two completely extra steps and time the pharmacy would get back. As the guest I have to leave a message to ignore it and then they will call to confirm you want to cancel.
Again, better programmers and developers. Discussions with active users for feedback. You might be thinking you’ll just get a bunch of complainers. Establish the rules and guidelines for the discussion, set parameters on what concerns or ideas on how to improve it. I’m coming to the conclusion the developers do not use the site.
Show less
Not Liking APP Changes
Inability to PrePay most times. Which Also means inability to have delivered/shipped. Seems like NOW the APP has Extra Steps to get to the areas I need to go. More work for ME. Not caring for App Changes in early 2024. 🤦♀️ If it ain’t broke, don’t fix it, just to have a tech job to do. I don’t see much improvement, just more steps & more difficulty. I personally felt the RED Squares on home page were easier to spot the prompts I need. I wouldn’t be opposed to THOSE being in a single scroll down as opposed to the two column prior format. I don’t enjoy wasting time jumping through hoops of fire to get where I need to be. The shortest distance between two points is a straight line. Furthermore, your tech refuses to allow me to chose the prior nickname I previously used in a review. Why do I need a new Nickname for every review? Inefficient. Again inconveniencing ME. Even random words as a nickname are indicating can’t use it. 🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️. More frustration. If this review posts, it will be after 1 dozen nickname attempts‼️‼️‼️ In addition, stop asking me to Sync my Scripts. There’s only a prompt for ‘Not Now.’ I want to say ‘No’ for Good & stop being asked. Also, App won’t allow Prepayment most times. I have zero controlled substances. Sometimes says call pharmacy but they say cannot help with App issues.
Show less
Spotty
The CVS integration with Target makes no sense. You earn points "extra care dollars" to use on some products. Yet you can't purchase any target items at CVS (including pharmacy items) and CVS is inside Target, so basically those points are absolutely useless. *This is the case for at least my store, I'm not sure if it's everywhere.*
Also receiving text notifications is inconsistent. Sometimes I'll get notified when my order is received, sometimes when it's filled, sometimes both, and sometimes neither.
The third party discount search has never worked, it needs to be fixed or just removed. And there should be a way to add your discount or insurance remotely via the app rather than having to wait for the order to be ready and printed, then show your info to the tech, have them enter it and reprint it, then check out. It would be faster and easier for everyone for us to be able to add it ourselves before we even go pick it up. It would save everyone time, and it'd be better to see the actual cost of our med before we get to the store because sometimes when a new med is added it just gives the retail price and you don't know the actual price until you check out. Plus if you want to have your meds delivered but you don't have the discount/insurance added yet you have no choice but to pay full retail or go in in person to add it.
Also receiving text notifications is inconsistent. Sometimes I'll get notified when my order is received, sometimes when it's filled, sometimes both, and sometimes neither.
The third party discount search has never worked, it needs to be fixed or just removed. And there should be a way to add your discount or insurance remotely via the app rather than having to wait for the order to be ready and printed, then show your info to the tech, have them enter it and reprint it, then check out. It would be faster and easier for everyone for us to be able to add it ourselves before we even go pick it up. It would save everyone time, and it'd be better to see the actual cost of our med before we get to the store because sometimes when a new med is added it just gives the retail price and you don't know the actual price until you check out. Plus if you want to have your meds delivered but you don't have the discount/insurance added yet you have no choice but to pay full retail or go in in person to add it.
Show less
Not Liking APP Changes
Inability to PrePay most times. Which Al’s means inability to have delivered/shipped. Seems like NOW the APP has Extra Steps to get to the areas I need to go. More work for ME. Not caring for App Changes in early 2024. 🤦♀️ If it ain’t broke, don’t fix it, just to have a tech job to do. I don’t see much improvement, just more steps & more difficulty. I personally felt the RED Squares on home page were easier to spot the prompts I need. I wouldn’t be opposed to THOSE being in a single scroll down as opposed to the two column prior format. I don’t enjoy wasting time jumping through hoops of fire to get where I need to be. The shortest distance between two points is a straight line. Furthermore, your tech refuses to allow me to chose the prior nickname I previously used in a review. Why do I need a new Nickname for every review? Inefficient. Again inconveniencing ME. Even random words as a nickname are indicating can’t use it. 🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️. More frustration. If this review posts, it will be after 1 dozen nickname attempts‼️‼️‼️ In addition, stop asking me to Sync my Scripts. There’s only a prompt for ‘Not Now.’ I want to say ‘No’ for Good & stop being asked. Also, App won’t allow Prepayment most times. I have zero controlled substances. Sometimes says call pharmacy but they say cannot help with App issues.
Show less
It’s not the app.
The app is fine. Actually the app works great. My problem has been every time I place an online order a portion of my order is canceled. No explanation, just canceled. Usually it’s one of the main items I need. If it’s out of stock then fine. But other stores will offer to substitute for another item. I’d be ok with that if it was out. What gets me is since there is no substitute offered I have to go into the store anyways to get a replacement then find the exact item on the shelf that was canceled. I do the online orders because I have a medical condition with both legs with bandages that go from my feet up past my knees. I can get through the store but if I have to stand in line it’s agonizing at times. I’m not online shopping because I want to. Why do we keep canceling portions of an order if the items are on the shelf? It happens every time. So this time I had some of the most important items canceled and I never picked it up. I got them from Walgreens instead. I’m just not going to go through the aggravation or the pain in the legs for this any more. I spoke with someone at the store and they told me I was more than welcome to buy the items off the shelf. You think?
Show less
Cvs
I am going to take this opportunity to sound off I frequent cvs Lockheed Blvd in Alexandria va. I just hit retirement, and due to cancer, heart disease, diabetes, I have lots of prescription to fill constantly. Drugs are my friends, and I don’t mean illegal ones like crack …. The application is great for the most part. It could be better I wish I could communicate with the pharmacist through the app. I can’t I wish I could see what insurance is used to fill a script. WellCare, GoodRx James the pharmacist is the best pharmacist I ever had in my 65 years of life. He is a saint. I call him saint James. Since pharmacist ends with “ist” like lots of doctor titles ,,,, I call him dr James. The outside of this store is always littered with trash. Hire a company to clean it up and take chewing gum off of the sidewalk. The manager could care less. There are bottles, cups, trash always out there. I feel like I am in the ghetto when I go there Cvs is getting to corporate like and impersonal. Have the pharmacist record the messages on the integrated voice system. Let users chose (through the app) how and when they want to get called / texted. Too many texts and too many phone calls. I cannot even tell if a real person is calling me or your automated system. Did I say you need a old type of fountain in each store. Everything is too corporate like Lots more to say, but I don’t know if this will be noticed, so I don’t want to waste too much time and effort
Show less
Staff and app
This week I checked my ready prescriptions - their were two -
I had stopped using one so I cancelled it and left the one I needed. I checked twice to make sure I had done it correctly - today when I went to pick up the one I wanted turned my bright and sunny day into a dismal day - The clerk gave me one prescription that was not either and when I asked about the one I came for he said go to drop off - I asked could he just check and he so rudely told me go to drop off - so I go to drop off and the lady told me quite rudely I guess it must have been put back - so obviously they don’t know how to use the app -
Secondly the entire pharmacy 305 Brown St Mesa staff are unpleasant and rude - some excel at it even more than others - they don’t greet you if you ask questions obviously they are annoyed and monosyllabic answers often occur - I hate going there -
Earlier this year there was a new assistant and older gentleman and he was so helpful and polite but now the old crew is back and it’s back to a knot in my stomach every time I go in there - oh and what happened to my prescription - rather than be helpful and let me wait the 20 minutes the woman says come back in 4 hours - had it been a new script I wouldn’t mind but the app had it already filled and ready and now I have to wait again - my final comment can’t anyone in CVS rearrange those people’s attitude - thank you
I had stopped using one so I cancelled it and left the one I needed. I checked twice to make sure I had done it correctly - today when I went to pick up the one I wanted turned my bright and sunny day into a dismal day - The clerk gave me one prescription that was not either and when I asked about the one I came for he said go to drop off - I asked could he just check and he so rudely told me go to drop off - so I go to drop off and the lady told me quite rudely I guess it must have been put back - so obviously they don’t know how to use the app -
Secondly the entire pharmacy 305 Brown St Mesa staff are unpleasant and rude - some excel at it even more than others - they don’t greet you if you ask questions obviously they are annoyed and monosyllabic answers often occur - I hate going there -
Earlier this year there was a new assistant and older gentleman and he was so helpful and polite but now the old crew is back and it’s back to a knot in my stomach every time I go in there - oh and what happened to my prescription - rather than be helpful and let me wait the 20 minutes the woman says come back in 4 hours - had it been a new script I wouldn’t mind but the app had it already filled and ready and now I have to wait again - my final comment can’t anyone in CVS rearrange those people’s attitude - thank you
Show less
I wish CVS would get it right
The only thing I can give CVS credit for is their reward program is better than Walgreens by far. I feel like I actually get to use my reward money and it applies to anything that I purchased except prescriptions. Walgreens not so much. On the flipside of all that CVS has the worst automated phone system and the app that they just improved actually angers me and frustrates me more than the old one. I’ve been prescriptions filled forever and I know I had one just recently called in. For whatever reason it never seems to register that through the app. It always shows that I have no prescriptions and no prescription history. Also noteworthy, without warning, and no real good reason my notifications have stopped coming in. The pharmacy says that I am supposed to be getting text messages when my prescriptions are ready, but I just don’t. And yes, I have checked all the boxes I have crossed all the teas and do all the i’s within the app, it still just doesn’t work. The new app is also very bland. Meaning, nothing really stands out. You literally have to read every single word on every tab to know what to do and where to go. My Rewards should just kind of pop out somewhere I shouldn’t have to hunt for them. My prescription tab, same thing. it’s just a lot of words on a page divided in little boxes/rectangles that are also filled with lots of words and for an ADD person… It’s just kind of much. I think it needs massive improvement.
Show less
Bad changes to app
I don’t understand why Cvs constantly has to be making changes to the app, especially when it was working just fine before. There’s an old saying it goes something like this: “If it’s not broken, don’t fix it “ it’s not user friendly either now with all of the new changes. It’s more difficult to navigate and find the prescriptions and to check if they need to be refilled. And it’s hard to even get to the part where the pharmacy rewards tracker and the coupons are now. I’m not one to normally make a review but I really feel that this review is very important and necessary. ( not that it will be acknowledged or anything or even seen by anyone from Cvs but nonetheless it’s necessary) the fact that there is no way to even archive the meds you are not taking any more is even extremely disturbing because as time continues to pass CVS will continue to make the app even worse than before. It’s even more concerning that it’s even harder to use than it has been in the past. If my insurance policy were to allow me to change my pharmacy I would change it to Walgreens because they are cheaper than CVS and a lot friendlier and they actually do Not accuse their customers of stealing if they have an issue with a product like (it wasn’t in the package in the first place!)
But unfortunately the fact that my insurance policy will not allow me to go to any other pharmacy is the only reason why I am still using CVS!!
But unfortunately the fact that my insurance policy will not allow me to go to any other pharmacy is the only reason why I am still using CVS!!
Show less
New Mobile App
I couldn’t figure out how to give this mess half a star and that would have been overly generous. This is the hardest app floating in space and space is where it belongs! Way too confusing. Is there any option allowing customers to return to any of the older versions? All were superior to what is here.
This is going to be a problem for my poor pharmacist. I currently have 20 something active prescriptions and I kept track of these with the old app. Some require a doctor’s approval and some even a new prescription for each “refill”. I checked the app regularly to stay on top of getting refills timely when the number available was running out. I did this at least twice a week and I also checked my co-payments for previous refills of 30 and 90 days to determine what I could afford each time based on number of different meds I need. This new app probably has all that but I just wasted 35 minutes trying to find refills, numbers, and costs and I gave up since there’s no concise method to this madness. But I’m sure the pharmacist will check all this for me a couple times a week or you’ll be hiring more pharmacy assistants. However, there’s been signs at my CVS almost begging people to apply??
Good luck with this piece of garbage. And just so you don’t think I’m computer illiterate: I worked over 30 years and big part of my was to train, explain, and consult on new state computer programs. None ever “improved” this badly!
This is going to be a problem for my poor pharmacist. I currently have 20 something active prescriptions and I kept track of these with the old app. Some require a doctor’s approval and some even a new prescription for each “refill”. I checked the app regularly to stay on top of getting refills timely when the number available was running out. I did this at least twice a week and I also checked my co-payments for previous refills of 30 and 90 days to determine what I could afford each time based on number of different meds I need. This new app probably has all that but I just wasted 35 minutes trying to find refills, numbers, and costs and I gave up since there’s no concise method to this madness. But I’m sure the pharmacist will check all this for me a couple times a week or you’ll be hiring more pharmacy assistants. However, there’s been signs at my CVS almost begging people to apply??
Good luck with this piece of garbage. And just so you don’t think I’m computer illiterate: I worked over 30 years and big part of my was to train, explain, and consult on new state computer programs. None ever “improved” this badly!
Show less
