Leave a Review CVS Pharmacy
New CVS App
I attempted to order 3 prescriptions on the CVS website this morning. I could not locate a simple complete list of my of all my current prescriptions from which to indicate the prescriptions I needed to refill. I found lots of pages explaining medications, frequency of use, but not a check off box to indicate that I needed it. The website is now so convoluted and confusing that I have given up and will need to call in my prescriptions. I believe that I am probably one of many who will need to do this, so I am quite certain that the phones lines will be completely jammed up everyday until they can simplify the website. I’m certain the IT people responsible for this update can easily find whatever they are looking for because they created this mess. But, please review this app update from the user’s perspective. Also, I have always relied on using my list of prescriptions on the old (and easy to use) CVS website each time I was required to give my doctor(s) a list of all my prescriptions. Now, I can’t find it to even place an order. I tried to order 3 prescriptions, but was only able to order 1. I have no idea how I got the one to go through and not the others. I’m not even sure if the 1 is ordered. This was a nightmare and it definitely needs a lot of work to make it user friendly.Show lessMei347
They certainly didn’t invest the Covid fortune in software
When it works, it works poorly even the pharmacist say pay no attention to anything on that or any of the messages sent from their corporate headquarters.
The CVS here in Lynchburg at least the one that I use presently has two competent pharmacist one that’s Pleasanton competent one that she’s competent and of course, there is the managing pharmacist who is near the competent not pleasant your knowledgeable. Just a nasty piece of work.
Today I have tried five times throughout the day to get this application to tell me which of my medication should be ready for pick up so I can call the pharmacist and see that they are what is before I drive across town and wait an hour and a half to get them… And subject myself to harassment and down. Speak from an ignoramus depending on who’s working. She does occasions the app has failed me saying that it is still working on that… What “that” is I have no idea, but I can’t see any information about my pharmacy. Oh my medication so again another useless app. Thank you CVS for being possibly the worst pharmacy in Lynchburg.Show lessnom dePlume esq
Improvements to website
Please schedule prescription refills once or twice a month instead on different scripts on different days. I get 15 routine refills every 90 days and when they are on so many different days it is frustrating. I wait until I have 4 or 5 refills since I pick them up at the drive through. It would be perfect if there was a way to leave a message when ordering refills. I have two that are ordered for 90 days but I can only get one month at a time. I want to be able to send a message to fill those monthly refills since they are not automatically filled. I know there are so many calls to pharmacists and it seems that would be easier for them and me. I wonder why I have so many messages to call pharmacist for a refill when they are scheduled for refill. Again, a place to message pharmacist would be so much better especially when I think about it after hours. I also have one script that I don't need refilling and would like to leave message to cancel prescription for that one refill time. Why are so many of my prescription refills not in stock when they are due for refills? This is happening quite often lately. I don't understand why ready refills are out of stock? I have frequently asked for these suggestions and nothing changes. Thanks for reading my suggestions for better service.Show lessJennie's cellphone
It’s not really about the app
I find the app to work fine but going to the actual CVS store is different. For months you were only allowed to use self check out. The employees spent plenty of time helping people at each terminal. I understand that their had to be a method to the madness but I dislike it anyway. today I purchased two items at the self check out. I’ve had to do this many times before for myself or my husband. I followed the prompts and when it got to the end of the sale, my 40% off coupon was not used and I did not get a receipt!!! I pushed the help button when I realized things were going wrong. I had to wait and the terminal went on to the next sale. The CVS employee told me that I had not put my phone number in when the terminal asked for it. I feel like I did because I was prompted to. If I made the mistake or not I did not get my 40% off. He basically told me there was nothing he could do. if he would have waited on me to begin with this would not have happened. I think the self check out should be an option not a requirement. T. MathewsShow lessTina the toothpick
Improved and more efficient
Wow have they improved this app! I give it 4 stars with only a few suggestions to improve the customer experience.
This app was not good when I was first forced to move to CVS. I knew nothing about this pharmacy and after using my regular pharmacy app I was terribly disappointed and complained often. However, over the last 4 years the redesign and updates have improved the app tremendously. And the pay ahead and pick up is wonderful! I love the coupons I get on the things I use, however, I don’t understand why I must move them to my savings card. I wish they were automatically loaded there from the beginning (like the grocery stores with your phone number) or automatically recognized and loaded at check out like the grocery stores. That’s just totally unnecessary for a customer, but, if necessary I will continue to do so as I love the savings. None of the other stores require me to move a coupon to a savings card.
It would also be nice to send messages to the pharmacist. I find they are much more knowledgeable than any doctor on medication as it should be. But I was almost killed by a drug interaction from a doctor in 2007. CVS pharmacist are quick to come to the window, phone or checkout to warn of possible interactions ect. It would save them time I think and not hold up lines or phone lines.
That being said…overall I’m a happy camper with the newest version of the app. Thank you for listening to your customers.
TbShow lessMominflight
Shipping drugs is not working correctly
The last two times I have paid for a prescription and then have it delivered to me, it has gone terribly wrong. And, the pharmacy staff (Alicia the pharmacy tech)won’t listen and is rude! Last Tuesday I had 6 drugs delivered. On Sunday I was notified that they were returning the drugs to stock because I had not picked them up. The staff person argued with me even though I had them. Finally, they agree I had them. They then had to recharge my credit card (because the original charge fell off my card) and they delivered the receipt again and woke me up. Today, the app said it would be delivered between 10:30 and 3, and it was not. When I called and got Alicia, she said it was the delivery companies fault, but once I got off the phone I got an email from CVS that it was being delivered…obviously, something had not processed until she looked at the order again. The Shipt person said they only got the request late in the afternoon. When I called back to explain the issue, Alicia was rude (which she normally is…I hate getting her, she is just mean). I tried to explain the situation and explain the system is having an issue, she was not helpful. I just hung up. It takes multiple calls EVERYTIME to get my prescriptions!Show lessKarenLance
Continues to need work, have issues!!
Especially needs a lot of work on "Order History" under account!!! Very unclear & misleading/deceiving; doesn't break down orders into shipments, the shipment amount, shipment date, expected arrival, which items are in which shipment, etc.
For example, ordered 12 items, received 2. 3 days after ordering & no further info on the other items whatsoever, none, as to when or if the other items will ship. The way it appears on the app, all items shipped & fully charged. Specifically says "For faster delivery, we split your order into 1 shipment." Yep, we've received 1 shipment..of 2 items so far. Even logged into their website, same thing, same issues. Frustrating. Some items from orders can often ship very late, no where near 2-3 days, so you do not receive on time, & worse, CVS doesn't notify you of these delays nor shipping info for these late items, until you have to contact them of course. They just appear at your door whenever CVS decides to ship,
& sit there until you find it. We've also had a few orders in the past where we haven't received ALL of our items, yet was charged, so we have to monitor CVS orders very closely, unfortunately.Show lessFoodies99
My CVS #7513
I love my CVS, everyone is so nice and polite. My pharmacy David and his staff are the best. If they say 20 mins. It’s 19 mins. They greet you by first or last name. I don’t expect them smile all the time, because they look at pills all day. They do their best to get you out. I’ve been getting my medication there every since it was built all the Pharmacist are great. They are very willing to answer your questions if you have one about your meds. David is quick to ask me if my doctor changed my medication because he is aware that there is a difference in a medication that may be the same as one that I’m already taking. I have never been disrespected but by one lady, and she still refuses to treat me with respect. The other new technicians in there are very slow I have orders in there in the morning and when I go in at 8:00 PM my order is not ready. Then you have to sit back and wait 45 minutes for them to get it ready. If they change companies of where they get the medication. They used to tell you this tim they didn’t I had to call. Must you have to wait that long when they’ve had it all day. Someone in my opinnion has dropped the ball somewhere or they don’t have enough help. But it’s not my problem.Show lessJoy motorman
The App went from wonderful to aggravating and frustrating
I’m not sure if it’s an upgrade or changes to you CVS App lately?!? But it’s never working right and it’s really a pain to have to put in my birthdate everytime I sign in now!!🙄There are easier and better ways to ID clients!!
It’s always telling me I have “no active prescriptions” when I have at least a dozen I refill monthly!!!!😱 At different random times of each month!
The app is always down with that “Oops sorry something went wrong please try again later!” I’m sure it must be causing hundreds and thousands more unnecessary calls to the poor overworked and understaffed Pharmacy Department now, as I get no info about the status of my prescriptions by text or through the App by signing in to attempt to find out?! Which half the time never works anymore. Just letting you know I depend on this App and I know several of your employees and Pharmacy Managers personally that have complained of the lack of proper help in your pharmacies too!! No names or locations to protect the innocent. But come on CVS 🤷♀️you are a giant conglomerate in the Phama World!! I’m sure you can pay to have a decent working App created by a software company or IT Techs.
I’m disappointed and frustrated repeatedly the past few months or longer!!!!
I hope you improve these issues with your App and please hire some more Pharmacy help!🙏🏻☹️Show lessldt5350
Unreliable
I’ve had mixed results with this app. While it’s easy enough to use, more often than not, I’ll show up at the pharmacy at the time the refill is promised only to find that my order never reached the store. This has happened to me even when the app shows that the refill is ready for pickup. This is really too bad and I don’t understand why the problem hasn’t been fixed by now.
I have one prescription that requires me to speak to someone at the pharmacy in order to get a refill. Trying to do this is incredibly inconvenient. Calling is an exercise in futility—you’re put on hold for an infinite amount of time (listening on a 50-second loop to exhortations to use the website or the app, which I obviously would if I could) and it’s only on rare occasions that anyone actually ever picks up.
Why can’t you leave a message? Why isn’t there a staff person whose responsibility is to answer all calls? I wind up having to drive to the store in person—it’s better than listening to the Muzak and 50+ loud, obnoxious promos for the website, but, again, extremely inconvenient. CVS pharmacies need to be more customer focused and better organized.Show lessSusanK8
