Leave a Review CVS Pharmacy
Great but I still see room for improvement
I love all the features of the app but I see a few areas that would greatly improve the experience.
Firstly, it takes me FOREVER to select all the coupons. Please add a select all feature. I’m still going to search what’s there when shopping for deals. There’s no way I or anyone else could remember the 200 coupons in there anyway if that’s the objective in making us select each.
Secondly, how about you make an interactive shopping list where I can add coupons directly to this week or next weeks deals? And have it displayed just like in your paper (I.e. price, minus app coupon, minus paper coupon, etc.), with room for us to add other paper coupons (from previous weeks) & ECB so we’ll know exactly what’s going to happen at the register because let’s face it, it’s awful when you’re not 100% organized at the register and it slows down the checkout process and makes it miserable for everyone (the cashier, shopper, and those waiting in line).Show lessfarfrommad
CVS APP / A CALL IN / PUT ON HOLD
Before The App!! Longs Drugs then / Now CVS
HAS from day 1 more then 20yrs TOP Notch Quality Customers service has always been a 5 Star and above and be on !! My only problem with part of the app it the managing your med after filling the information and I get error my email is used ? And it wants a new email. Call customer service had something to with old phone with a different email? I forgot the old email !! We decided to start over new card....
Problem still unsolved??//!! MY SECOND comment has to do with the phone system and it’s not about being put on hold!! THIS IS THE ONLY THING ITS THE MUSIC ITS NOT EVEN A STAR THE SOUND IS CRACKY MOST OF THE TIME IT’S HORRIFIC AS SPECIALLY WHEN ITS A REALLY BUSY TIME AND THE STAFF IS SHORT HANDED??? Please don’t get me wrong I love CVS !!!! That music cruel and unusual punishment 🤢 I don’t mind waiting my turn 5,10,15, but please do your customer a favor and the employees that answer the call? I can almost guarantee for the part customer would be hole lot nicer😊!! That music for more than a few min could be the straw that breaks the camels back!!! Thank you CVS always on the CUTTING EDGE!!!!Show less57ked
So Good So Far!
1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️
2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. NelsonShow lessCBearTree
The app has problems and freezes when using for Rx;
Using the app is frustrating. It’s unreliable, freezes the CVS pharmacy computer during the checkout process, takes so much time to load, and often requires doing checkout the old fashioned way, verbally sharing private information. Also, for coupons and rewards, it doesn’t make sense why customers have to click on every coupon to “send to card.” It’s hard enough trying to earn rewards. The time it takes to compare offers and make sure the criteria are met to earn rewards is not worth the effort. Even with the savings, the prices are still too high at CVS. Walmart has lower prices. And the coupons you get in the mail or via email expire too quickly. They never seem to be available when you need them. Rewards expire as well. The only reason I gave 2 stars is because I can view prescription details on the app which has been handy when I’m at the doctors office or completing medical forms. Also I can refill Rx on the app, however I tend to refill via text messages where I get text reminders. The text reminders aren’t 100% reliable but it helps to have occasional reminders. Please fix the bugs for the pharmacy checkout and send all coupons and rewards directly to the card.Show lessLittleChef2017
Keeps getting better
Cvs has nailed it with this app & continues to with updates. The CVS Pharmacy app provides customers with easy to use, detailed information based on their prescription history. The pharmacy portion allows you to make several different options with any prescription you have on file. You can fill from a detailed list, you can archive and remove medications into another part of your medical history, you can even scan your bottle to refill a prescription, chose pick up location & while your waiting? Go ahead and make sure your ExtraCare card is associated with the sign in information used to access your pharmacy information. Look through a variety of weekly coupons & deals, coupons specifically catered to you as well as Sunday coupons. Yes! Manufacturers coupons found in the Sunday paper that we all clip for savings, is now available paper free, through the Cvs app. You can now click and simply send to your card manufacturers coupons that can be applied in addition to your personalized extra care coupons to maximize your savings. Can it get even better? YES!!
You can send all of your extra bucks you earn directly to your card, no more worries about throwing away those precious extra bucks! whether it be for a specific item, weekly deal, beauty extrabucks or pharmacy extrabucks- all acquired earnings can be digitally applied 😀Show lessAlyse Pharm Tech
Poor customer support
I like this app with the exception of anything that has to do with human customer support. I enabled the care+pay function thinking it would speed up the check out process at the register. It didn’t work properly (don’t remember why now), and I was unable to DISable the function again to sort it. Three separate times I have tried to work through customer support to have the function disabled as instructed. Two out of the three times I was on hold over 30 minutes, and on the 3rd call, a 20+min wait to speak to a real person who said she couldn’t disable the +pay function, it shouldn’t mess anything up at the register, and I could do it myself. This AFTER I read to her directly from the instructions in the app telling me TO call their support to disable. The process made me just as dizzy as reading it probably did to you. If they would fix this one thing, my rating would be a 5. As it is, I never use the app at the register because I don’t want to ask other people to wait that dang long for me to get out if the way.Show lessHazyree
Best App EVER! Thanks CVS
After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better!
I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better.
Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!Show lessLevmel
Terrible Buggy, unnecessarily cumbersome
They payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this.
All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through.
Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effortShow lessKatz's Itunes Accounts
Unhappy
Very unhappy with the cvs app. I send their cvs coupons and when I go and pay for the items, coupons do not pull up on the cashiers screen and nothing can be done on their end so you lose the savings. I call the cvs 1800 number and I have to call 2 days later and it takes them another 3 days to give you the credit. Months ago they added manufacturer coupons to the app and when I send them to the card and go make a purchase at the store , most of them do not go through . The cashier says they are having problems with the coupons not showing up on their end and therefore no coupons work. I call the 1800 number for cvs and they have no clue how it works either. They tell me I need to call the company from the coupons that didn’t go through myself. They don’t know the numbers to them either. After cvs adds all these coupons for the customers convenience to use, they make it hard on us with them not working. Then when I call they are no help . Cvs needs to fix the problem . If manufacturers coupons were added to the cvs app, cvs should fix them and not tell you to call the other company. I don’t want to go through the trouble of calling all these different companies because my coupons sent to the card do not workShow lessStarWar12
The good and the bad
The good: For extra care users, it’s awesome to have all 100+ manufacturers’ coupons in one spot. I cross check with the virtual add and save like 75% every checkout. CVS pay, is also super fast. The person who gave it a negative review either didn’t understand how CVS pay works or wasn’t told. I bet ten bucks they got a gift card which is the ONlY thing that’s excluded. It’s an anti fraud measure. Entering the info into the app? You can take a pic of the card and it puts it in automatically. So, you forgot your card and tried to rush through a transaction, person. I’m not sympathetic.
The bad: it is glitchy. A couple of times the app has frozen on me and/or I’ve had to uninstall/reinstall because of freezing. This has happened in both the CVS pay and the photo print sections. And even though I like the rest of the features, to have CVS pay freeze (it’s not a data issue. I have five bars in the store and it remains frozen when I leave the store) when I have three people behind me in line is enough to give it 3 stars.Show lessGinger 45678
