# 3PLUS ELITE — user reviews > 104 indexed App Store user reviews of 3PLUS ELITE by 3Plus International, rated 4.70/5 from 41,219 ratings. - Source: https://appshunter.io/ios/app/3plus-elite/id1058799143/reviews - App overview in markdown: https://appshunter.io/ios/app/3plus-elite/id1058799143.md - Rating breakdown: 5★ 32,032 · 4★ 6,422 · 3★ 2,095 · 2★ 308 · 1★ 362 ## What do users think of 3PLUS ELITE? Overall sentiment: negative **Pros** - 👍 Affordable price - 📊 Tracks steps, calories, and sleep - 🔔 Customizable reminders - ⌚ Decent watch functionality **Cons** - 🐛 Frequent login issues - 🔒 Account security problems - 🔁 Logs users out frequently - 🔌 Unreliable sync with mobile app - 📊 Inaccurate tracking of steps and calories **Commonly reported bugs** - App fails to log sleep data - Bluetooth connection issues - Inconsistent step and calorie tracking - Password reset process not working **Most requested features** - Ability to rename custom reminders - Integration with Apple Health app - Camera and video recording capabilities on the watch - Option to turn off individual app notifications ## Newest reviews (20 of 104) ### 1/5 — Won't let me even open the app *2024-12-16, version 1.7.7* It says "network unavailable" and I can't even use the app. ### 1/5 — Network Error Sign in issue *2024-11-20* Very minimalist. Tracks few things such as steps,calories,sleep?, distance. Reminders are limited. It'd be nice to rename your custom reminder rather it just says "custom" to know which its reminder it's referring to. It'd be great if this app also had the ability to sync with Apple health. As of right now the app is having a Network Error and wont sign me in so the watch is kind of useless right now. Hope to see updates with these options soon. Will update review when errors have been fixed & updates applied. ### 1/5 — App not working *2024-10-26, version 1.7.7* I just bought the 3PLUS lite from Walmart today and the app is not working. It keeps saying network unavailable. I’ve tried everything!!!! ### 3/5 — Signed in, but won’t let me get into the app *2024-10-21, version 1.7.7* My iPhone is running on iOS 17.7, and I signed into my account, but won’t let me get into the app itself. Maybe it requires a network. ### 1/5 — My app won’t work *2024-10-21, version 1.7.7* When I try to log in, the app says “network is unavailable” even though my WiFi is good ### 1/5 — Can’t get into app *2024-09-30, version 1.7.7* I bought this watch 2 days ago. I was super excited to start using it. The app just says network unavailable. I have tried deleting and reinstalling the app, I have tried signing up on Wi-Fi and on my cellular network. It doesn’t work. ### 1/5 — App doesn’t work? *2024-09-11, version 1.7.7* Why can’t I make an account or use the app at all. When I try to make an account it just loads and says network not available but my service and internet is good. I’m trying to set up my device and I can’t without using the app this is very frustrating ### 1/5 — Unfortunately trash *2024-09-05, version 1.7.7* I got a 3plus lite and the app no longer lets me log in. I hit login and it just load for a while and then goes back to before I hit login. Same thing when I try to login with apple instead, same thing when I try to make a new account with a different email. I would use the watch without the app, but since it only syncs time when it connects to your phone, it's about 15 hours offset so it will not reset at midnight like you would think. ### 1/5 — Not worth it *2024-06-19, version 1.7.7* The app doesn’t work i have tried to sign up so many times but every time i do it says “network unavailable” can someone fix this??? ### 1/5 — app malfunction *2024-06-07, version 1.7.7* does this app still work i have a functional watch that i bought recently for this app and every time i try to make an account for it it says network unavailable can my issue be resolved? ### 1/5 — Won’t reset password. *2024-05-15, version 1.7.7* I just downloaded this app and of course I forgot the password. I’ve tired 100 times to reset my password, it never sends the email. Ive tried calling, nothing. I’ve tried chat function on the web, nothing. This is so ridiculous. Just send the password reset email!! ### 1/5 — Junk *2024-04-26, version 1.7.7* The app worked 1 time. And then it logged out. Tried to log back in and it just says error can’t log in. Take the app out reinstall and the same thing. It just keeps saying error can’t log in. By reading other reviews I can see others having the same problem. Luckily I didn’t pay anything for it. It was new in a package, never been used. And I wanted to see how it was. What a shame. Only good thing is I will not be buying any newer versions of this kind. ### 1/5 — App and Watch Do Not Sync Correctly *2024-04-25, version 1.7.7* The app is constantly logging me out and not allowing me to log back in. I have had to make 2 accts to get my data to sync. But now it's kicked me out of the second acct as well. Please fix this! The watch is nice and works great! ### 1/5 — Ive deleted and re uploaded *2024-02-03, version 1.7.7* Wont let me sign back in… so whats the point of the watch if i can’t evaluate my heart rate, step, and sleep on the app? ### 1/5 — App *2024-01-05, version 1.7.7* The app logged me out and won’t allow me to log back in. Now I can’t get my watch to pair with my phone or do anything. Big disappointment. ### 1/5 — App needs a bug fix *2023-12-27, version 1.7.7* I don’t know if anyone is having the same problem but it logged me out and when I tried to relog in it’s not letting me it been saying for the last week try again later ### 1/5 — Login *2023-09-27, version 1.7.7* Every time I try to log into my account, it tells me my credentials are invalid. Every time I make a new account, it will tell my the same thing. No matter what I do it will not let me log back in. And when I do a password reset, it will not send me an email. This has been going on for a year and I am over this. ### 1/5 — I can’t log in *2023-08-31, version 1.7.7* The app isn’t working?? ### 1/5 — Just No *2023-08-21, version 1.7.7* It’s been years just fix it already you want people to use your app right? The app only works for one day then kicks you out making you log in or sign up again which doesn’t ever work, everything resulting in a “Log in failed” and it still doesn’t matter if you delete and redownload you still can’t log in. This problem has been happening for years. ### 1/5 — App doesn’t work *2023-07-16, version 1.7.7* It won’t even let me make an account to log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2025-10-01, version 1.7.7* App is garbage. Uninstalled and reinstalled 3x. Cant reset password. Cant make new account. Cant get ahold of customer support. So I have a $50 fit bit that isn’t functional. Poor purchase, I don’t recommend ### 1/5 — Me *2025-09-12, version 1.7.7* Didn’t even let me login ### 1/5 — Log in *2025-05-07, version 1.7.7* I finally got my watch to charge and I can’t log in and I can’t reset my password. When I try to reset my password, I get a notice that the network is unavailable. I’m sorry it useless. ### 1/5 — App is not working *2025-05-04, version 1.7.7* I don’t understand why the app keeps telling me is “ the network problem “ I try to uninstalled and it keeps saying it’s not working ### 1/5 — Cannot sign up *2025-04-23, version 1.7.7* Unable to signup… how do I even use my watch… going to return. ### 1/5 — Worse app ever *2025-03-12, version 1.7.7* I can’t even make a dang account because it says I have no internet connection but I have a lot of internet even tried to delete it and Add it back WORSE APP EVER BUT A DIFFERENT THING ### 1/5 — App doesn’t work *2025-02-06, version 1.7.7* Find item in clearance for $10 🤣 I knew it was something wrong. Luckily I can take it back. I’ll buy a lottery ticket instead. ### 1/5 — App doesn’t work *2025-02-05, version 1.7.7* App doesn’t work. Can’t login in with my Uber ame and can not create a new account. App is trash. ### 1/5 — Not working at all *2025-01-19, version 1.7.7* Not working!! ### 1/5 — Not able to sign up *2024-12-22, version 1.7.7* I installed the app on my iPhone 11. App is installed easily however it is not allowing me to complete the app sign up. After filling the form when I click on sign up button, it consistently throws error saying “network is unavailable”. I installed this app for my watch 3Plus Elite series Lite Activity Tracker fitness watch. Is this watch and this app no more supported? ## Most praised reviews (10 highest-rated) ### 5/5 — Stayin logged in *2022-10-26, version 1.7.7* How do I keep myself logged in when I exit the app to use my phone. ### 5/5 — Log in issues *2022-10-14, version 1.7.7* Log in issues . Customer service ROCKS! Addressed my issue very quickly. New improved devices and new improved app! I love this watch! No monthly subscription. Affordable. Easy to use. Works perfect for my activity level. ### 5/5 — NOT WORTH YOUR MONEY *2022-08-22* I bought this watch, charged it then connected it to my phone using the 3PLUS ELITE app. It was okay at first, but then the next day the app wanted me to log back in and it wouldn’t let me. NO MATTER WHAT I DID. I uninstalled the app reinstalled and TRIED to log back in, but same thing it wouldn’t let me. So, I put forgot password to see if I could log back in like that, but no. I had to send supposedly a link to my email in order to reset my password and I NEVER got a link so that ALSO DID NOT WORK EITHER. I even tried to create an account and it said that the email already existed so basically there was nothing I could do. Sooo….yeah not worth your money. I REPEAT. NOT WORTH YOUR MONEY!!! **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18665920184 or email us at service@3plususa.com? We'll get you up and running. ### 5/5 — Great! *2021-09-30* So far, top notch quality for what it is.. graphics are better than other companies I've tried. Really like the reminders feature and sleep monitoring feature. The app is easy to use and straight forward yet organized for accuracy and day to day monitoring/tracking, which I find quite user friendly! Thanks so much 3+ CEM **Developer response:** We are pleased that you enjoyed the app. We can help you out at +18665920184! You can reach us regarding your concern. Have a wonderful day! ### 5/5 — Have several of these watch’s *2021-09-07, version 1.7.7* They nice for remember your medicine scheduled it goes off on my watch and I also got the heart one i think 1st watch’s were awesome excellent for price got what I need my mom got me the other heart one I use all of them thanks have a great day ### 5/5 — Flo *2021-08-29, version 1.7.7* My aunt purchased this tracker about 2 years ago, and I’ve just now am putting it to use! I love this! It’s amazing and I’ll always cherish it. It monitors everything and I absolutely love that it does. ### 5/5 — Decent watches, decent app *2021-06-07* I have an Elite Series Vibe watch and it works great for the price I paid. Using it with iPhone 12 Pro Max cause I can’t afford the watch quite yet, since I spent all my money on the iPhone lol. But yeah the watch tracks my health and activities like sleeping and walking and also keeps decent track of my notifications and alerts me to new ones. So, as of now, I like it and it works very decent, like I said, for the price **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at +18665920184! Have a wonderful day! ### 5/5 — WOW *2021-04-30, version 1.7.7* I promised myself an Apple watch for my birthday (February,2021). I received the HR💜3Plus activity tracker as a gift and waited until now (April 2021) to open and try. After a full week of wear and using my tracker, “I can’t live without new personal trainer on my wrist”. F. Clemons ### 5/5 — 3 Plus Activity Tracker *2021-03-21, version 1.7.7* I like all the features and functions the watch offers. It will be helpful with my weight loss program. I especially like the heart rate monitor. Apps are user friendly and the manual is very helpful. ### 5/5 — Awesome *2021-02-01, version 1.7.7* I think that this app is awesome because you can see what you do on your watch and if you are taking a picture on the app you can hit the button on you watch and it takes a picture on you phone overall I think the app is great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*