Salesforce User Reviews

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  • IPad version with full functionality is lacking

    Please develop an iPad version that is is more symmetrical in functionality like the full desktop lighting experience. Your Facebook portrait style version with 3 inches of blank screen left and right....leaves me with feeling dissatisfied as I cannot do more that read updates. I cannot see opportunity team members and make any fruitful updates other that chatter. You seemingly only developed this for smartphone and basically told iPad users to deal with it.
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  • App is terrible

    I have a few issues with this app, mainly with how unresponsive and glitchy it is.
    It feels really sluggish to navigate and often data is not loading and I need to go a step back and try again. Also scrolling in this app feels terrible especially in longer e-mails I can’t seem to smoothly scroll down and sometimes not back up again at all.
    Also I need to navigate so many submenus to see the body of a new e-mail inside a case (Favorites>My cases>Refresh Cases>Case>Related>E-Mails>E-Mail>Details)
    With the sluggish all over performance it’s a nightmare to use this app and I get annoyed every single time and rather open my laptop if I have Wifi.
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  • Completely unusable on iOS

    I regularly use this app for my job and its interface and login on iOS is utterly worthless. Very few buttons in the entire app work at all and those that do have less than the desired functionality. Even viewing my schedule is a chore as the layout not only doesn’t maintain a reasonable aspect ratio (the screen size changes constantly) but none of the scheduled events can be viewed, as the buttons for doing so do nothing.
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  • This app is terrible!!

    Please Salesforce, if you’re listening, no app in 2020 should be this bad, this unpolished, this glitchy. Please, please, please just make it better lol. I know you can, I know it’s possible, and I’m sure it’s not in your priority list since most people use the desktop version and you’ve already got your money from your users. Buy just please, make it better. I really enjoy using the desktop version, but this app is so, so bad 😫
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  • Great CRM, Terrible Mobile App

    I am a huge fan of Salesforce, i have always spoke very highly of your company. The company i work for uses Salesforce. The overall CRM platform is very useful from a desktop, there are many ways to run specific reports and capitalize on opportunities with customers.

    The one thing i will say, is that the Mobile app needs a lot of improvement. If you are an outside sales person who needs to use the application on the road to find contacts, read prior notes, etc it is very time consuming and not user friendly. All of the information is there, but it takes for ever to get to where you need to go. It’s too many clicks, and unfortunately does not load in a proper time.

    If there is anyway that this app can be improved to be more user friendly and less time consuming, that would be very helpful. Sometimes less is more, simplicity would help this app in my option.

    As i mentioned before, i am a very big supporter of Sales force, and always recommend it, but please could you take some consideration into improving the mobile app. Thank you.
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  • New Update - OUCH

    The latest update was recently pushed to my iOS device. I know this is a new design, but navigating is the most painful experience I’ve ever had with an App. As a project manager who travels periodically I rely on this application to manage my projects. I am no longer able to see a list of my projects or even access them without digging so deep into the interface that I am ready to pull my hair out once I finally get to where I’m going.

    The experience with this app used to somewhat mirror the desktop version of Salesforce. Those days appear to be over with this new update as the two now look like completely different interfaces.

    Someone please explain to me how I can view the list of my currently assigned projects. I have been digging through the interface for over an hour I can’t seem to figure it out. This drastic of an update is quite disappointing to say the least!
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  • Great software when not over done

    Salesforce has been a valuable tool but as our company kept adding more layers it became very cumbersome along with more lags and errors. SF does not sell it helps manage, don’t make it too complex unless the layers are added to reduce administrative tasks such as automatically tying opps to part numbers and then have those opps close if/when purchased to help the flow and accuracy of our pipeline.
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  • Wish I didn’t have to use this

    My market just started rolling this app out. I don’t think a single person I work with likes this garbage. I especially hate it when putting in my time for the week. It’s extremely frustrating just to put your time in. I’ve just stopped doing it went back to the old system we use. It’s always glitchy and people can’t get anything done on this. Just looking at the platform and how they have it set up makes me cringe. It makes everything we do harder than it is and this is just my opinion but why...WHY ARE WE USING THIS!??
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  • Connection

    The app itself works really nicely and I enjoy the way it’s layout is the only problem is I wish there was an off-line version that later reports once connected to the Internet that way if you’re working at a low cell signal area were still able to effectively report and use the app. I love the app but the fact that it requires a connection to the Internet makes it quite difficult in my particular territory where they are dead spots for signal.
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  • Brilliant. So much more user-friendly.

    The new community website makes it so much easier to communicate, get and share information. The fact that it sends an email whenever there is a new posting makes it super easy to use, eliminating the need to login just to see if there happens to be any new postings. Also the fact that everything about each Wish Child is in one central location makes it very efficient.
    Great job One Team!
    Kathy Mayus
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