Leave a Review Salesforce
Do better, salesforce.
Unfortunately, my organization uses this junk of an app. The app has so many bugs. Home screen loads a blank page, when trying to log back in there are numerous error codes. The help instructions from Salesforce are vague and don’t provide help. No live chat with support. Try to reset password using the user name and NO reset email goes out. Their URL login no longer works - and throws back error messages. You can use your login credentials to get in, but as soon as you close the app then the credentials disappear. Why would anyone want to entered a password every time you open the app? When you close the app and immediately reopen it, then you have to start the login error cycle again. Frustrating beyond belief. Do better salesforce.Show lessctay9
Complex formulas support
Amazingly, the app doesn’t support salesforce’s most advanced customers who leverage the platform most comprehensively. The mobile app won’t allow me to open any opportunities because they have “too many formula fields with complex formulas”. The same goes for mobile safari. If I use desktop mode on mobile chrome, it loads perfectly fine. This issue has persisted for years with no fix. There is zero excuse for Salesforce to leave this functionality broken for so long. It makes our enterprise deployment (one of the biggest tech firms in the world) deficient on mobile devices.Show lessSUJovian
Ongoing bug
Please look into the glitch that is constantly requiring me to delete the app and reinstall for a “temporary” solution to timing out randomly where I can no longer access accounts info. I’ve heard from IT there will be a new update soon but this is getting extremely frustrating. It only happens with the app. Otherwise, it is an incredibly useful tool that normally operates at the highest level of efficiency.Show lessauebej
Great system, just never runs smoothly.
Salesforce would be a great system if it would run smoothly, which it rarely does. On a desktop it can get really glitchy and I’ll lose information I just finished inputting, it gets stuck scrolling, or it starts backing the page up every time I hit backspace.
The mobile app is absolutely useless. It freezes every time I use it, won’t open pages I want to see, it’s extremely hard to click the right box to input information, it gets stuck at the top and bottom when scrolling, it won’t back up, and it often doesn’t display the text saved in any of the boxes on the page.
I know it can be really helpful, but with how much it malfunctions, it almost slows me down more than it helps me.Show lessrsearle13
Lightening transition
If certain things can be made a default like “Log a Call”, “New Note”, it would make things smoother on transition.
I’m now getting used to Lightening and surprised myself on actually liking it after a few challenges. Support makes all the difference so use “cases” on stuff you need to know. Don’t have time for extensive course learning on trailblazer. Nice idea, but too complex for guys like me who need simple functions to get up and running.Show lessoahucap
Not a smooth workflow
I rely on Salesforce for everything at work. I cannot stand the mobile application. It freezes up and lags very often. I have never used the application without it crashing. I manage multiple employees that perform service work and travel. It would greatly improve our workflow and mobility if this application had cleaner navigation and stability.
When selecting cases or navigating through the application you tend to get buried in the app. Then there’s no way to return to the home page other than hitting the back arrow 20 times. That isn’t an exaggeration.
Please improve this app. SF is too expensive to have these types of issues.Show lessMykasintahan
Relationship
Anyone who is connected by relationship should always stay together even when the account is moved from one person to another.
Also there should be a place just for people who are very interested in completing arrangements and to make sure to keep in touch with them as well as a specific place for people you call that never answer the phoneShow lessSusiealloos
Great App!
As a social worker/case manager, I use this app to write notes when I am out in the field. It is very to be able to write notes and complete client assessments while in the field. The only "con" of this app is that the interface is a little different from the website, so it takes a little figuring out, but since learning the app, it is a wonderful tool.Show lessAkl81
Simplification
While Salesforce has many good attributes I think that simplification of use could be worked on. It often has I.T. Issues and is finicky. Training on Salesforce should focus only initially what data a Sales rep needs to enter. Practice, practice, practice with an instructor until they guarantee you have it done 100% correctly would be the wisest way to train.Show lesszxcfgtywe
Bugs in switching records
Generally a handy app that allows me to get deals through the approvals pipeline even when I’m not in the office. However, I’ve run into bugs that will open a prior record repeatedly when switching between screens, e.g., attachments and approval history. This means that if I view one record and then want to edit a second record, I have to be really careful not to accidentally edit the wrong record, and usually have to close and reopen the app to “force” it to flush the memory. This is a significant detriment to efficiency.Show lessRochelleW
