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Great interface, needs file upload
I can get most essential things done on the move and I love it. Ability to upload files (not just photos) from cloud platforms like Google Drive, Dropbox or OneDrive would be really nice. Ability to add files right into the opportunity files screen (instead of going into the separate Files menu THEN the opportunity to link the file to it) would be amazing.Show lessOrlando2517
Sales Force is Laggy/Bad Updates
Our hotel is state of the art and brand new, which means we have top tier technology. Despite our strong Wi-Fi signals throughout the hotel, I often find myself waiting for the program to finish loading. Also, their have been some unfortunate updates. An example would be in previous versions we could see all the different statuses of cases at once. That way we could quickly take notice of cases that were potentially overlooked. In a newer update, they removed this option. Because of these issues, I give it a very GENEROUS 3 stars.Show lessHotel Employee
Rarely works
Update after update this app continues to disappoint. The only functionality that always works is the chatter feature which I seriously don’t care about. I haven’t been able to search for an account for months and the scheduler feature doesn’t ever load, always says no internet connection. I’ve checked, I’m connected. Whether it’s a WiFi connection or over LTE in the field says “no internet connection tap to reload”. So I tap, it spins, I give up, open my laptop or iPad, find the record I need and move along. I keep thinking the app will work and to my dismay it never does. Salesforce mobile app, this is your precipice. Until the functionality is actually working this is a waste of time.Show lessdontpeonme
Developer Response
Thanks for submitting your review -- we are really sorry to hear about your frustrations. I hate to ask you to spend more time on this, but if you get a chance: (1) please ask your Salesforce admin to file a case with us so that we can learn more about these issues and fix them, and (2) go to your Settings => Advanced => Send Event Logs to send us more clues that will help us figure out what's gone wrong.It would be difficult to produce a worse SalesForce app
What a horrendous, awful application. This app is bad enough that it is often touted as the reason that people in my organization are unable to do 100% of their work from an iPad Pro - “I’d love to, but I need to use SalesForce on a consistent basis”. If SalesForce is Hugh Grant, SalesForce1 is Andie MacDowell; dragging down the entire operation, forcing constant recaptures of her dialog because she’s unable to enunciate properly, and generally making the whole process feel much more like a funeral than any of the four weddings.
Let’s explore a scenario: You’re looking at a case record, and you’d like to communicate this case to your coworker. You swipe up and grab your company’s chat app to split screen - but wait, SalesForce1 doesn’t support multi tasking. That’s OK. You open up the share menu in SF1. Or rather, you try to open the share menu, only to find there IS no share menu - SF1 lacks ANY way to produce a shareable link to any record, contact or entity. You look at the case number and select it in order to copy. The cursor does not appear. You tap again. Yes, SF1 has also limited your ability to grab particular blocks of text. You’re forced to type out the case record, swapping back and forth between apps a few times to make sure that the 12-digit string is faithfully recreated. You weep softly into your Smart Keyboard and move back into your parent’s basement.Show lesser_got
Developer Response
Thanks for taking the time to share your feedback, especially in detailing out the specific ways your team wants to use the app to collaborate and multitask across information sources. I'm sorry to hear about the frustrations you're experiencing. As of our February release, you are now able to share a link to a record; we are working to add the ability to grab blocks of text securely for a future release. Again, thank you.Terrible User Experience
I am very much a fan of integrating technology with business, but this application is wretched. I cannot believe this is not an app in Beta. The load times are horrible, I find myself clicking 100 buttons to get to something that should be readily available. The menus are confusing and not helpful. Links to projects do not work, and I am constantly having to reload the app because it will not load images.
I should be able to log calls easier. I need this to actually help me not make me work harder. I have no reason to use this other than my work is requiring me to use it. Otherwise I would be managing things from another CRM. ridiculous.Show lessSparksCVEN
Really?
I’m disappointed. The Mobile UI is clunky and has limited ability to render any meaningful reports or Dashboards. Even logging a call in relationship to an opportunity is just plain clumsy.
So, where’s the value of having a “mobile” app, when you need to revert back to your laptop and enterprise version, to get basic Account and opportunity management tasks done?Show lessMassDem
Horrible user experience -needs overhaul
A $112 stock, millions of users do business on their Androids/iPhone every day, but yet the developers of this app still don’t get it or flat out don’t care because they are more concerned with business to business functionality.
The old Salesforce app that they made us delete Dec 2017 was hands down 100 x’s better then this app. I am on the go non-stop, need quick access to get to a phone number, call that person, jump out , go to another account, create a contact/acct etc....but u can’t do that with this app. Not even close.
Pros:
Not much -truly
Cons: I don’t want to have to click 5 times to get to the clients phone number. Load times are much longer. The alphabetized account list on the old app was fantastic —hit the letter —accounts come up. Now I have to start typing, then I have to click “related “ to see a contacts list , then scroll down and hold to see more contacts ?
Guys cmon....really? $112 stock and this is the the best experience you can give us. It’s like you want people to move on from your services.Show lessReese125
Ok, when it works
Using app on an iPhone X and have constant issues. When I click a SF link that opens in the app, it only works occasionally... most of the time it never loads the screen. Additionally, reports of any size are practically unusable. Furthermore, when attempting to log a call, it should be more intuitive (checking matching leads/contacts/accounts in close proximity to the device). Instead the user has to perform a specific search and hope the results are relevant (and actually show up). For the amount of money spent on SF, one would hope to see a better thought-out and more thoroughly tested app. Very disappointing; my outside sales reps continually tell me it is easier to boot up their laptop to log a call then try to frustrate themselves with the app.Show lessjtr02a
Slow and buggy
For as much as they tout a great mobile experience, this app has always been frustrating. It's incredibly slow and constantly has bugs. Today all my search results show empty boxes instead of the record names. Last week I kept getting redirected to a page that told me a needed a Salesforce engage license (the pages I was looking at were standard object records).
It's just very frustrating because the app has the potential to be great but it's not even good. As a fully adopted desktop user, I would love to have a truly great mobile experience. Salesforce hasn't been able to provide that yet.Show lessJbrobinson413
PC Field Tech
My employer uses this app for dispatching tickets to myself and other techs to document work we do. I believe the app can have more features such as different statuses like EnRoute to Site, OnSite, etc. My previous employer used EFS when I started working with them and then began using Clearvision. I would have to say those are better and user friendly with more features compared to using this app. Overall, the app is not that bad but it can use more features and have improvements. That's why I only gave it 3 stars instead of 4 or 5 stars.Show lessPC Field Tech
