Amtrak User Reviews

Amtrak

National Railroad Passenger Corporation

Travel

Reviews Summary

Positive highlights

🚀

This app hasFast and convenient way to book and manage Amtrak trips

🔍

This app hasAbility to easily view train schedules, routes, and availability

💳

This app hasOption to use Amtrak Rewards points to pay for trips

🌇

This app hasProvides a glimpse of the scenery and towns along the train routes

🧑‍💼

This app hasGenerally friendly and accommodating staff

🚆

This app hasComfortable and enjoyable train travel experience

Negative highlights

🤔

This app hasInconsistent and unreliable train status updates

🔒

This app hasLack of integration with user accounts and rewards programs

🚧

This app hasBuggy and glitchy app performance, especially for booking and managing reservations

🕰️

This app hasDifficulty changing or cancelling reservations, with strict time limits and fees

📍

This app hasInaccurate or missing information about station locations and amenities

😷

This app hasInconsistent enforcement of COVID-19 safety protocols on trains

Top reviews

Leave a Review Amtrak

Rail passes missing?
I see Rail Passes and USA rail passes on the website but not the app. I was hoping to use the app to keep track of my pass segments.
Accordion Noir
5 years ago
Lousy
When I enter any route it says unavailable when I know that is incorrect
ratfink 58
5 years ago
Good
The Amtrak app is good they just need to accept Apple Pay to make it even easier to purchase a train ticket
Swader 3343
5 years ago
Mixed Results
A lot of the reviews for this seem to be very old (6 yrs ago!), and one of the main complaints has been addressed. You can now put in an international address when booking tickets. Seems like it should be a good app however...

I couldn’t complete booking tickets due to an ‘unknown error’ pop up message. The main purpose of the app for me was defeated therefore.
A lot of the links and buttons are either positioned badly or just don’t work.
I’m using this for functionality, not fun, so as it doesn’t work...it will be deleted. Clearly Amtrak don’t give this much attention.
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Marco234
5 years ago
Wow
Constantly have to close out app as it does not allow for user to go “back” and “DONE” prompt does not work. iPhone X.
1000songss
5 years ago
Edit
There’s no means to edit contact information on this app
ContinentalDrifter67
5 years ago
App Fails To Launch
This app (yes, I have the latest version) fails to launch on an iPad Pro or iPhone X running iOS 12.2.
The splash screen shows for a very brief period (maybe < .5 second). The app remains in the list of ‘live’ apps but cannot be accessed or used.
Is the app location dependent? That is, should it run no matter the country I am in?
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CreditWhenDue
6 years ago
Can’t find route
If a route doesn’t exist, the app should be able to find the most similar one!
BrunoFrnl
6 years ago
Used to be great, but now very buggy
specifically, the menu items are not able to be selected- neither by searching nor selecting from favorites. This just means that bookings don’t work as you can’t make a selection for departure or arrival stations??!?
Alis0nxx
6 years ago
Useless
Navigation buttons don't work.
Dipkayton
6 years ago