Amtrak User Reviews

Amtrak

National Railroad Passenger Corporation

Travel

Reviews Summary

Positive highlights

🚀

This app hasFast and convenient way to book and manage Amtrak trips

🔍

This app hasAbility to easily view train schedules, routes, and availability

💳

This app hasOption to use Amtrak Rewards points to pay for trips

🌇

This app hasProvides a glimpse of the scenery and towns along the train routes

🧑‍💼

This app hasGenerally friendly and accommodating staff

🚆

This app hasComfortable and enjoyable train travel experience

Negative highlights

🤔

This app hasInconsistent and unreliable train status updates

🔒

This app hasLack of integration with user accounts and rewards programs

🚧

This app hasBuggy and glitchy app performance, especially for booking and managing reservations

🕰️

This app hasDifficulty changing or cancelling reservations, with strict time limits and fees

📍

This app hasInaccurate or missing information about station locations and amenities

😷

This app hasInconsistent enforcement of COVID-19 safety protocols on trains

Top reviews

Leave a Review Amtrak

Terrible
As an overseas visitor I find this App atrocious, very little information and not easy to navigate. Would be good if they showed more information on trains and what is available in the way of Business Class, etc. when you need to just add an adult it takes you to a confusing system, you cannot just press + to add an extra adult without it seemingly adding a family. Whoever designed it didn’t do a very good job.
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Annette Sullivan
7 years ago
Not bad
Does what it needs to - looks up schedules, books tickets and keeps a record of them.

I'm from Australia and had no issues booking tickets so the international issue must have been resolved.
kc3302
7 years ago
Login issue
I've been travelling with Amtrak every weekend now. And I can never log into my account. So every time I need to buy a ticket through this app I'm having to re enter all my info and it is annoying. I can't log into my account for 'server issues'.. very frustrating.
Meeperk
8 years ago
No seniors tickets
Ok for train times etc. but doesn't allow a booking for a seniors ticket.
Auchinloch
8 years ago
Ticket information.
After having put my information in the app I looked up my ticket number and found my reservation, no problem there.
Unfortunately the app doesn't store the info for easy retrieval afterwards. It should.
Albert the duck.
8 years ago
Foreign Credit Cards
Handy app but it appears to not like credit cards issued outside of the USA.

Useful for looking up timetables.
Ducky Why
8 years ago
upgraded
I would like the opportunity to easily and quickly upgrade my tickets online or by calling with less money for the change .
Dinar25
9 years ago
Good
Like that I can add my ticket to passbook.
Ginow 467
9 years ago
Good site and good trains but calendar is wrong
Quick review to say it's a good site but there is an error in the calendar. Looking for trains from Seattle to Vancouver in July 2015 it said 19 July was a Saturday but it's a Sunday! Don't know if this happens on all routes
ChrissoPFC
9 years ago
Poor
This app is NOT user friendly, you can't even manage a current reservation...
cluffne
10 years ago