Leave a Review Amtrak
Amtrak has totally gotten it right with this app
I remember using an old app, that they had a long time ago and being driven entirely nuts by it but,since they revamped it a couple of years ago, it’s been just amazing to work with. It’s simple, it’s logical and it just works! You can easily find trains, make & change reservations, see how full trains are, see train routes, etc. Everything you need is right here, including the ability to use Amtrak Rewards points to pay for trips.Show lessFalstaff Lite
The UI is mediocre at best
There is no incentive to downloading the app vs. just visiting the mobile site. It’s nearly identical and you have to login again for every trip you want to book and if you’re a guest rewards member- when you try to check your account it just redirects you to the website anyway and you’ll still have to login again. Same with checking train schedules (minus the logging in). The train status feature is inaccurate & no matter how many times your ticket says you can pick your assigned seat after booking- no you can’t. The only slightly positive I’m seeing is that, provided there’s service on the train, once your tickets are booked they’re fairly easily accessible on the off chance you don’t have time to stop at the counter and print one.Show lesscrystal32296
Multi ride pass glitch
Consistently experience glitches when trying to reserve trips using the Amtrak app for the multi ride pass. The app won’t let you book certain trips which appear (and are) available-
Stating that they are full when they aren’t. This happens about half the time. If you need to change your reservation to another available train the app won’t let you and you have to call customer service (will allow you to cancel your existing reservation but not rebook a new journey), the app will tell you that you’ve reached your reserved train limit even if you haven’t, etc…. Frequently resort to using the mobile site over the app for the multi ride pass, which offers better functionality.Show lessMulti ride pass
Insanely Negative
I boarded a train running thirty minutes late, rode for 45 and then we stopped on the tracks. There was zero communication for over 3 hours. There were people getting off the train and walking alongside the tracks. The info on the app showed up hours after it would have been helpful. I can’t understand why they wouldn’t have stopped at a station to make it safer. Or why there weren’t better protocols for protecting passengers, keeping facilities clean and communicating helpfully to keep people calm during such a stressful situation. When I went to go find food the man told me he was going to take an hour and a half break, with no one covering. So no access to water? I realize it’s an unusual situation but there should be protocol to keep people safe regardless.Show lessemisable
Poor train status
Basically the app is only as good as Amtrak itself, that is to say: mediocre. In particular it was ridiculous that just now at the station my train was either missing or running behind, but according to the train status on the app it had already left ten minutes before! The station attendants were baffled, their system showed the train in another city. It did show up and everyone had to scramble, and the train numbers did not match. Also it did not show which track number to wait at, which is pretty basic. I do like that I can purchase the ticket on my home ahead of time right there on the train itself if needed, however, buying tickets online and having them scanned on your phone has been a thing for a long time. Overall thumbs down.Show lessDizzzztru
What is the deal with the prices!?
The app works pretty well and figuring out a route seems roughly easy enough but the pricing for tickets and times is wild. One day to the next, one time to the next, the prices seem erratic and make little sense to me. The icon that shows capacity seems unrelated to price most times so I don’t think it’s purely a function of demand or time slot. Standardization of prices would be wonderful. I love trains and taking rail for getting between Newark New Jersey and Philadelphia. It’s quick and easy for the most part and would be great to see the line service expanded. Clarity of stops(maps), entertainment at stops(shops), and standardized pricing (X number of dollars per mile, stops, or zones) would make this so much better. Cars on Amtrak are comfortable and the train moves pretty quick. Easier than getting in and out of an airport. Far more comfortable than the buses. Just needs a few tweaks.Show lessFpsnurd
Major flaw - guests can cancel reservations not made by them
My wife went to cancel a trip made by her under her own account and accidentally cancelled a trip I had made for our family to visit a sick family member. She does not have access to my account, yet somehow she was able to cancel a reservation that I made under my account. The only thing I can think of is that I had included her Amtrak membership # when entering the guest information when making the reservation and somehow that gave her access from her account to modify/cancel the reservation that I had made under my account. We had to cancel our plans due to the fact that the price of the tickets nearly tripled when I went to rebook the trip - I had booked months in advance so we could afford the trip. Called Customer Service and they were of no help - I just had to lump it and pay the extra money. Thank you Amtrak for taking away our last chance to visit a loved one - thank the Lord for Greyhound!Show lessJeffery F
My favorite way to travel
Whenever I travel, I first see if I can take a train. There is something very special about riding on a train. It begins with the train stations which have a lot of history; stately yet romantic in the architectural details. Boarding the train and I settle into a good book. Pausing occasionally to look at the scenery: small towns, big cities, backyards, rivers, graffiti, graveyards, churches, parks; giving me a glimpse of our country. Then I go back to reading. Sometimes I head to the cafe car for a snack and settle at a table there to read. It’s not unusual to share a table with a teacher. They seem to gravitate to the cafe car to grade papers, hahaha, an informal teacher’s lounge.
I much prefer trains to flying. It causes me to slow down and take it gemtle. I snuggle back into my book. It’s good.Show lessNovember Day
This app needs A LOT of work.
Deleted trips remain on the Home Screen. Sometimes. The app does not distinguish between a specific train trip and the whole journey which might well be several trains. It calls the journey between end points a “trip” too. If you need to delete a specific train, you must choose “modify”. If it asks you if you want to “cancel this trip” it will cancel all segments, not just the one you wanted to cancel.
It’s impossible to construct a journey involving specific intermediate stops. For example, to travel between DC and Seattle with stops in Chicago, New Orleans, and Los Angeles can only be done by buying individual trips between each point. This requires me to check all the connections and times manually and risks that a segment could sell out before I get to it which invalidates all the other decisions.Show lessPaulDelaware
Often non functioning
Usually some functionality is off and you get a message like we are unable to xxxx at this time. Try again later. Sometimes it works a week later. Sometimes it doesn’t. Worst train app I’ve seen in my life.Absurdum est
