Leave a Review Amtrak
Cannot reserve multi-ride trains using mobile app
Something broke recently. I contacted support, but no one responded. In the app, if you try to reserve a train for a multi-ride pass, it says the train is full. In fact, it’s says all trains are full, even if you go to book out over 2 weeks in the future.
However, if you go to their website, either on mobile or computer, search for you reservation and the find trains to reserve, that works just fine, even for a train reservation for the same day.
So, the app is broken for multi-ride. I will gladly put my rating back to a 4 or 5, if the ever gets resolved, but I have not seen great support coming from the Amtrak team.Show lessArougthopher
Loud employees in the car next to business class
We have a 15 month old trying to sleep on a long trip home, two ladies that work for Am Track we’re have a good old time in their conversation the whole trip, laughing talking very loud; until I had enough and ask another employee if they worked for the train and she was rude and told me to talk to the ppl I was complaining about because she wasn’t working yet. They all were in the same car and it was very rude for them to not care about the ppl who pay for their tickets and give them a job to go to and all before 8am. It’s the last train I will take by Am track due to the rude and unprofessional employees of this rail line. There was also a beverage car between the business car and the car they were in. So there was no reason at all for them to be that loud that we could hear everything they said.Show lessJames Youmans
Doesn’t do the one thing I need
I made a mistake with dates when booking online
How no matter what, the website will not let me change dates and the app looks like it will but then on a bit where you click continue it just times out.
I’m pretty stressed about trying to change my tickets and wish I’d just got a flight now instead. If the app and website worked as described that would be amazing.Show lessD123456543212345
Customer service was awful
I was traveling from Toronto Canada to Utica in New York and had to add on a second ticket from Utica New York to Albany at the last minute. I then got a call while on the train and said a family member fell sick and I needed to stop in Utica and get off the train. When I got off the train there was no one in site to help me change the ticket for Sunday. I contacted customer service she had me on the phone for 45 minutes and then transferred me to Amy and policies and procedures and she told me that there was nothing they could do for me and all I wanted to do was take a train home tomorrow. I was then told I needed to purchase a new ticket which I have done so but I would like to be reimbursed the $65 this was the worst experience I’ve ever had with Amtrak.Show lessxxxzzzsehhhfybs we jvd
Worst communication and customer service EVER!
The app which is supposed to be updated in real time says “service disruption” and shows the train coming 1.5 hours late. We waited. For nothing. In the end my child and I had to walk away from the station and seek help.
For decades I have taken Amtrak. I will now avoid them if at all possible.
Here’s what happened today. As I get to the station I have an email because I have an account and signed up for delay notifications via email.
Says the train is cancelled. No alternative transportation, no “jump on in the morning” no just. Sorry tough luck email but hey, Call Amtrak 877 number for help.
I did. Waste of time. 30 minutes twice on hold - dead air hold - for 25+….another passenger had similar experience. At least have the courtesy to say the call center is closed, but no, Amtrak can’t even get that right!
As mentioned above, the app showed COMPLETELY DIFFERENT INFORMATION than the email I received. I took a screenshot of yet another Amtrak “resource” saying yet a different thing “unavailabe”….what I have to say is this is completely UNACCEPTABLE!!! Get the communication consistent from one “resource” to another.
Dealing with Amtrak lately has been miserable for me and my family. In short take the bus, or pretty much any other transportation except Amtrak at least until they can get their act straight cause it’s a CLOWN SHOW now.Show lessJbri490
Complete inconvenience
I purchased tickets on 6/1/22 to go to chicago on 7/1/22. The day I got on the trained the conductor scanned my ticket through the appand said it wasn’t valid. It was literally the ticket that pops up when you have an upcoming trip. I had to sit on the phone with amtrak for the entire ride because customer service kept trying to tell me i never paid for my ticket when I know i did. I spoke to three different representatives and was on hold for at least 30 min each time. After i was able to get the correct ticket to have the conductor scan it, the lady messed up my return tick and it read the wrong departure time. i ended up having to pay an additional $15 for the correct time that i’d selected in the first place. never ever have i had these issues with amtrak and i am extremely disappointed. please do better.Show less187 Hitta
Miserable and dysfunctional app
I entered all the info, but on the last screen where I purchase the ticket it just sits there and doesn’t do anything. No explanation.
Update months later: it continues to break down. Update after another few months : same experience yet again, this time it won’t allow me to check the box indicating I read the conditions (which I actually did). Very disappointing.
Update a year later. It just happened again. I have found that the Amtrak phone reservation system is slightly less bad. You have to repeat lots of times and it forgets info, but at least it is possible to purchase a ticket, which the app fails at. Turns out the website is what works best. I recommend that you forget about this app and go directly to amtrak website.Show lesspg1000
Add to Calendar Tool Is Faulty If Reservation Is Revised
I initially added my three day train itinerary to my iPhone calendar through the Amtrak “add to calendar” trip tool. Several weeks later I had to revise my original reservation which changed the departure city and the departure time. I deleted the original calendar event covering three days, then attempted to add the revised itinerary to my iPhone Calendar again. Rather than adding it, the Amtrak app continuously prompted me with “your itinerary has already been added to your calendar.”
Well yes, but I’ve revised that itinerary AND deleted that calendar event. I now need to add the revised itinerary to my calendar, yet I cannot.
I logged out of the Amtrak app, uninstalled it, then reinstalled it. I logged back in, and again attempted to add my revised reservation to my calendar, yet the Amtrak app only added my day 2 itinerary, it did not add my day 1 or my day 3.
The app engineers must set the Amtrak app to accommodate that travelers will and do revise their reservations, and when we do, we need that revision to be reflected on the “add to calendar” tool. Otherwise, why offer the feature, because now I have to manually add the trip to my calendar, making the “add to calendar” tool useless.Show lessLady.CF
Entrepreneur
I ride often now (at age 59) & don’t always know if I’ll make the train I aim for. Gratefully I can step on board parting from the fast pace walk-run from my house and buy a ticket for any upcoming trip on same line (Capital Corridor or San Joaquin) if I did happen to make it because once train departs, there’s no Easy way I have found to pay for the train I’m actually on. Amtrak App design team, that’s all on you for best tracking of us passengers since you are in the “tracking” business. Thanks for clean reliable & kindly staffed patient knowledgeable team!Show lessmomcat Julie
App
This app is very good lots of infoMooddog daddy
