Leave a Review Amtrak
App is okay
You can do alot on the app that the website offers, but I still feel like the app is lacking a lot. One thing I wish it had was when you’re on a trip, you could have an option to look at your stops and where you’re coming up on. There’s a list of all the stops in between for your trip, but I have to access it on the website (app takes me online), and because my trips have had 10+ stops before, sometimes half the list gets cut off and I can’t read the ETAs for the last stops. I wish we could turn on a notification from the app to let us know what stop were coming up on. I’m sure this could annoy people though, so I think being able to turn it off/on would be smart. I also think this would help considering we all know the times are never accurateShow lessNener✨
Train Rides :)
This app allows for there to be an effective way of travel, at a reasonable rate. At a distance of your choosing :) This is a long-standing historical form of transportation, and has features that are reasonable for friends & family, as well as, business rides: one-way and returning route: I have traveled through these station, and have and guest travel this way from different places to arrive in my towns. Each guest has had their own destination and seem pleased with the traveling experienceShow lesshonestofvale
S
Ive met some great people who work for amtrak. In fact the gentleman who is driving the bus from sf to Emeryville, just lovely! The one i have a problem with is your timed respons window to bank or just change to another train when a train gets missed. First with things the way they are financially but that anyone could think that is a good practice and great way to make money. It says to me that you could care less about me my safety or empathy for anyone. Its plainly greedy and selfish. Usually when i or anyone misses a train they are already upset but what a great thing to just kick em in the face and take their money too! Great move amtrak! But no it hets better.... if i miss a train i usually go back home so im driving i cant use my phone till im home. Now to cancel a train before is like not possible because im prob running late so cant text or call. I had an operator tell me one time that my call was 5 min too late the train just left 5 min before. I said “honey, 6 min ago i still had a chance to catch it snd before that how do i know if im gonna not get there in time... i havent missed the train yet and if i could im usually running for the train , now how am i gonna call amtrak then. The bedt part is ghe 1hour time limit that been added that even management cant help you eith , lock down that money!!! So now i gotta call on mon when those special management team is in. Dhame on you amtrakShow lessvirgorod
Very easy to navigate through the APP
Easy to read instructions and set up contact information in case of delays or service disruption. My wife and I experienced that and were notified immediately and given several options, Amtrak handled it great thank to the contact information we had provided. In our trip what made everything easier was that we obtained printed copies of our tickets and itinerary, really helped in the long stops allowed us to get off go into the stations even outside when time permitted it and no hassle looking through your phoneShow lessLoveourUSA
Delayed and Dangerous
My arrival was delayed 2 hours and I found out from someone not aboard the train. The staff apologized over speaker for a delay, but provided no details. I had to call off work. Customer service rerouted me a dozen times before I got a recording saying that what ever department that could help me with the issue was closed for the holiday. This isn’t the reason that this is the first and last time I will use Amtrak, however.
There were signs all over stating that masks were required. There was also a recording played over speaker. There was also a “Covid-19 questionnaire” that had to be filled out prior to boarding.
So why is half the passengers sitting in my car not only mask less- they are hacking, coughing, sneezing all over the place and the staff (walking back and forth) isn’t enforcing anything? It’s like a moving urgent care and I’m literally praying that I don’t catch anything.Show lessickoomck
Don’t Count On Useful Updates
Had a trip planned with some friends that would take us from Seattle, Washington to Leavenworth, WA. All throughout today I kept checking the status of our train to make sure it was still going to leave the station at 4:40pm due to the 3-4 feet of snow Leavenworth had in the last 24-48 hours. The app told me the train had a 6 min delay every time I checked (from 8am all the way to about 4:15pm). Once at the train station I had a question regarding something unrelated and spoke to the ticket agent whom informed me that the train was delayed, I told them I knew about the 5-10 min delay only to be told it was in fact a 8-10 HOUR delay. Really shocking to find this out considering the app never once updated itself, or received any kind of notifications about the delay.Show lessnataushia_chism
Bad Information
Yes, the app lets you book trains and hold tickets. But the only way to check a train’s status officially is to use the app - even the website refers to the app to check train statuses. So when there’s a major winter storm and you realize there may be a problem with the train, you check the status in the app and it indicates the train is on time. Except you go to the station later to find out it’s not only not on time, It’s been cancelled. For hours. When you could have been arranging alternate transport. The children really wanted to try trains to get to schools and back. We were too happy to oblige; to let them try something different, more of an Experience. Except multiple long delays on the way home because Amtrak couldn’t find engines to switch out, and now more delays because they don’t have a way to keep us informed about train status (I don’t blame Amtrak for the weather; just the lack of information). So much for trains.Show lessDiscouraged Dad
Great customer service
I don’t usually write reviews for apps but lately I’ve really had a very pleasant experience booking with Amtrak. I’ve had to make more plans or adjustments to my trips than I thought I would have, due to Covid, and the user experience has been a real surprise. The app itself works great and when I needed to change the starting point of my journey, I used the chat function and Luke was very helpful and efficient in making the change. I was really surprised in the best way—y’all have figured it out!Show lessRoox13
accessibility issues for the blind.
I take Amtrak twice a year, I am legally blind, I have to use voiceover which is known for iOS devices Apple, however the problem is when you update your app a lot of the stuff breaks, so now I can’t navigate the Amtrak app, so I’m when I’m ready I’m going to have to call and purchase my ticket that way. It would be really appreciated to the people in the visually impaired community that I don’t address this issue with voice over and with your app. No worries you’re not the only company that does not take Accessibility issues seriously when it comes to apps. I love Amtrak, I won’t stop traveling on it.Show lessFlowalsh
Unmasked
It’s sad when people don’t follow the rules. Especially because they don’t seem to be enforced.
Those of us who do are looked down upon.
The viewing car this morning was “filled” with maskless passengers. One in particular 17-18 years young. Looked very defiant kept sticking her tongue out and and making faces. When I finally had enough I got up quietly and left. That young girl stuck her finger in the air along with sticking out her tongue. I just nodded my head and returned to the peacefulness of my room.
The sad thing was every time the attendant came by she quickly put her mask back on. Her mother or adult companion appeared to reinforce her behavior.
Most of the other passengers in the viewing car weren’t wearing masks either but were more tolerable.
I used to look forward to being able to go to the viewing car especially now since it’s the first time I’ve been allowed to travel since before the pandemic occurred. Now since there appears to be no enforcement I’m stuck on staying in my room on a 4 1/2 day trip across the country because of behavior such as this. This is lousy money spent.Show lessLonging for old times
