Leave a Review Amtrak
Capitol Corridor
This should be 5 stars, but I will explain the decrease.
I really enjoy commuting to my job on Amtrak’s Capitol Corridor. For my outbound trip from Sacramento to San Francisco, it is ideal. Unfortunately, the last return commuter train is too early and I have to wait hours for the next train that leaves EMY at 10:30 pm. I get back to Sac at midnight, if I’m lucky. Train 14 is often late, crowded and I feel the short trip Sacramento passengers are misplaced on this train. The train can be 3-4 hours late. Our journey takes 1 1/2 hrs. It just doesn’t make sense. There is no other method of transportation. Megabus has discontinued this run and FlixBus has an 8 pm, but does not offer it most work days Please Re-instate a later commuter train! We need it so badly. Thank you.Show lessTricia 11
Quality
Excellent!!Mr. Bisson
Amtrak ride to San Francisco.
We really enjoyed our train ride from Bakersfield to Emeryville. We were very unhappy that the Thruway bus from Emeryville to San Francisco dropped us off at 555 Mission. We did not realize that we were going to be dropped off just somewhere random in San Francisco. The Amtrak bus stop at 555 Mission is not covered. There is nowhere to sit and wait for other transportation. There were no taxis there trying to pick up fares. It’s just in front of some business. I was so confused that after we got to our hotel I contacted Amtrak by text to make sure the we would board the Thruway bus for our return trip at 555 Mission. When we take another Amtrak trip in the future, if a Thruway bus is involved we many rethink the trip.Show lessLefti jones
American Rail Lightweight
I’m an American , former soldier, used to living in Europe, Asia and the Middle East. We’ve enjoyed a couple of long excursions on Amtrak and it’s always like Amtrak is trying so hard to put a nice brass shine on a dull penny. The lines are nice but perhaps more short regional runs in states not accessible now? Make the short sale to show the value of the long trip. America is a beautiful country and has much to offer, Amtrak regionals (Midwest)(3 state south)(3 state west). Would be incredible! The only negative I have is a 1 line telephone number, poor App and disastrous waiting times.Show lessPrayerpilgrim 1
Horrible trip 🤦♀️
Was traveling my trip takes almost 16 hrs. I have taken this trip many times in the last year. Some trips were just fine. However lately the staff is just awful. I have to explain this to someone. So I purchased my ticket for $81. Trying to board the train the lady employee kept talking and talking to a customer about anything other than Amtrak information. So I finally get in the train. At this time the whole cart was almost full. So I went to the seat I was assigned to and there was an woman larger than myself it was obviously not gonna work for us for 16hrs if half that time. So both embarrassed I flagged over the conductor and explain our issue and he of coarse said smirky we’re all booked and full. Then the other woman who walks the isle. Again she argued and scolded stating loudly in front of everyone and I felt completely shamed. Not to mention that half of the train was empty. A man almost to late to even run before the doors closed. He got to be seated in one of the seat in the back of the carts. The whole 15 hrs not a person was set there. I had to walk past it in and off train and to the washroom. Hopefully this doesn’t again
I also feel that my tickets Iv been buying is nothing to Amtrak.
I have mention these employees and still nothing was done on either sideShow lessTabathaeric4318j
If you need to call Amtrak average wait 45 min
Took a train from Utica NY to Boston witch I had never been. Now the train was over 2 hours late arriving in Boston, at the time not a dime to my name, subway closed and taxi Uber out of the question. Now mind you I had 2 small suitcases and a backpack and laptop! Missed train had to sleep outside, then after waiting on hold for 45 min they tell me I had plenty of time to walk a mile in a strange city with 100lbs in baggage. They were very rude and made it seem like it was my fault that their train was two hours late. Now mind you it would arrive on time I would’ve taken the subway. Then the way I was treated at the station by the attendant her exact words oh this is not how I’m starting my morning and then I asked her if she slept on the street last night? Then she turned around and said actually I did sir. Their customer service is zeroShow lessSthflboi78
Great Service
The trip started horribly at NY Sta but I say it was lack of experience with the way they work there. On the train totally different experience. Wow. The conductor was great. She was thoughtful, friendly and surpassed all my expectations. Though it was a long trip we were comfortable all the way. She(conductor) saw our needs since we had an infant an move better seating that helped facilitate our experience. This was our first trip on Amtrak and now we have considered not flying back to NYC. We are Amtrak fans and will return with youShow lesscidman60
Doesn’t know about or remember trips
I have ten upcoming trips. None are in my “future trips” list. To see upcoming trips, I have to enter my reservation number AND my last name, even though I’m already logged in to the app and it displays my last name. Once I do enter that info, it displays my trips. However, it does not remember them, i.e. there’s no way to add the trips to my future trips list. If I wish to view them again, I have to re-enter my reservation number AND my name, each time.
In addition, the app doesn’t tell me my arrival date. This is important for multi-day trips. Sure I could make an educated guess, but then why do I have an app?Show lessBob on a Rail Pass
Amtrak Trip
The staff was very polite and helpful. Some of the passengers on the other hand were not so nice. I know we are dealing with Covid but if you agreed to get on the train to travel, than you need to follow the policies you agreed to. You have no right to make phone calls or have zoom meetings and talk as if no one else is present. You agreed to possibly share seats with other passengers, so why put bags in the empty seats. If you are that worried than I suggest you stay home or take another form of transportation.Show lessD Legette
My first train ran late by 4
Hours - I received no text notification- it missed my connecting train - had to Stan in a ticket line for 45 mins to get my hotel room voucher- then when the shuttle picked me up to take me back to Amtrak station I had to again stand in line another 45 mins for my new tickets- I am a passenger with a disability so I had a roomette booked - I was given a coach seat for an overnite trip - no meal ticket - I was supposed to have dinner on the train - so now I’m squeezed onto a coach seat for a 9 hour trip with my back scoliosis issue!!!! Horrible! When I got off the train lastnite - the red cap transported every passenger from coach first, left me standing on the track for an hour in the heat with a hot exhaust running train on both sides - I paid a whole lot more for a super liner roomette than a coach seat, but I got the last service! Absolutely unacceptable!Show lessminus 50 stars
