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Verification code never sends to email address despite multiple resends. Call center hold times 2-3 hourszephyr707
Trains ROCK!
I have been using Amtrak to visit my grandchildren the last 2 weekends. I haven't seen them for a year because of COVID. I usually fly but taking some 6 hr train rides from Milwaukee to southern Illinois has been some of the nicest traveling I have ever done. Every train was on time, everyone at AMTRAK was smiling and helpful. Even the passengers I ran into were helpful. I helped a smaller lady with her baggage as we departed a double decker to keep her from struggling. Other passengers were courteous and helped each other with opening doors and patiently waiting!
The seats were comfortable and the process was easy! Good job Amtrak, keep up the good work!!Show lessHaller would ne thine name
Horrid, Irresponsible, Anxiety inducing
Amtrak notified me via email that a pre-boarding check was REQUIRED 24 hours prior (the notice was sent well into the 24 hours, not giving me the REQUIRED 24 hours to reply). Rather than click links that could include malware and viruses, I went to view my trip via the Amtrak app. The app did not have a section dedicated to this COVID check. I closed and restarted the app. The app then had a COVID check section. THEN the app claimed not to recognize my trip or info provided (which I also have in print). I am not asking for full on royal treatment (I do not have Markle syndrome: I am a Black woman grounded in reality; I merely ask that vendors, companies, and employees do their reasonable best, and Amtrak apparently can’t manage this simplest of tasks) - however, I do require public accommodations to not make my experience of public travel more grievous or frustrating than necessary.Show lessTheresa Giovanna
Useless for Booking Rooms
Their online “purchasing” system doesn’t update more than once or twice a month, it seems, if you’re trying to book a room for a long distance journey, don’t even bother. Anything they list as “available” isn’t. Have been trying to book one from Chicago to LA for over a month, and kept getting errors. I reach out to Amtrak to see what the problem is, they claim there are none available until the end of the month, 3 weeks after when I’ve been trying to book it. And all they can say is the “website takes longer to update.”
I love riding the train and was looking forward to seeing parts of the country I had never seen. Now I’m flying. What a joke.Show lessPweb
Allow for Landscape User interface on a iPad or other tablets!
Please, its a pretty simple bit of coding to allow your App to adjust to the orientation of an iPad! Many of us use it with the keyboard and having to physically rotate the iPad and keyboard to accommodate the App is a distraction from the user experience!
How about allowing me to order my meal when I make a reservation. This will increase my passenger experience and will make your onboard food logistical experience better! If you have a need to talk with another operator that does this, talk with the Swedish railway company!
Also, how about getting to the point where a passenger can book a particular seat from those available? That passenger experience would also give Amtrak better boarding times, as passengers would be able to stand on the platform in the position where their reservation (car and seat) would stop.Show lessHerbalisious
A Revival
As a kid we would try to get a position at the front of the line of traffic to watch the SP Daylight scream through Northridge at around 90mph. San Francisco was only a few very pleasant hours away.
The rounded-end lounge car at the end of the train always held some interesting faces, which would disappear at a dizzying rate.
These are different days, but still good ones. Trains are still fun to ride. The website just keeps getting better and better. With better yet still to come.Show lessRider Vouz
Worst App on my Phone
This app can barely display your ticket, and most of the time I have to find my reservation number in order to do that. I get a system error any time I try to make a change, and there is no connection to your Amtrak Rewards. It makes no sense. I take Amtrak all the time because the service itself is good in the NE corridor, but you might as well just print your ticket rather than rely on this app.
I realize this is a bad review, but for some constructive criticism, please connect this app with people’s rewards accounts. I would be happy if I could just simply apply an upgrade coupon without having to call Amtrak. Btw the Amtrak phone customer service is actually very good, but frustrating that the app can’t do basic things like show your ticket or connect to your rewards coupons.Show lessTommyboy2884
Doesn’t work. At all.
I was looking at Amtrak online and then thought I’d try the app to see if prices matched. This was 5 minutes after I looked online at trains that said 15% booked. When I searched in the app for the same trip, every date variation between the same destinations I had searched online produced the same pop-up that said “one or more of your segments is unavailable for the day/time”. It didn’t say which or give any options for alternative dates. You just had to keep pulling the travel slot machine wheel and hope something came up as available. Also, no search options for flexible dates. Online told me if something was unavailable and what dates were alternatives. App is complete waste of time. If you’re in mobile, just browser it.Show lessazmdmo
Lots of errors
Keeps crashing, unable to use some of the facilities, have to reload to use it, waste of time.brianuk101
This App Needs to Be Fixed!
Amtrak is now requiring customers (including those who purchase monthly passes) to “confirm” each trip in advance - or risk being denied service. The problem with the app is it only allows customers to confirm trips from two stations. So if you have a monthly pass from Philadelphia to Downingtown, Pa (and therefore are entitled to travel anywhere in between, eg, Ardmore, Paoli, Exton) the app doesn’t let you choose those destinations for confirming a trip. You run the risk of being kicked off the train because the app won’t let you confirm a trip to one of those inlying stations! You might say, “just confirm the trip from Phila to Downingtown and get off where you want”. Well, if the train doesn’t stop in Downingtown (not all do), you can’t!
In sum, the app currently is defective. It needs to be fixed so that stations/ destinations can be toggled when confirming trips.Show lessBtjigga
