Leave a Review Amtrak
Horrible Experience!
First off the train is not practicing social distancing rules there are multiple riders who are placed directly next to others who are not boarding together, there is a notice on the Amtrak website that there will be one passenger to each row, that also is not accurate or being unforced. Also there is mold in the last cart that sits 12 people. I am sending an email with pictures of that issue as well. And it’s not just a few spots of mold I mean the whole upper fixtures where each personal seats lights are have mold on them. I have videos of that as well. When notifying an employee on board they said “oh yeah that could be black mold” but they still decided to sit my 3 year old son directly underneath it! I asked many times if I could move and they stated “due to social distancing I could not, which was not an issue last month when I rode Amtrak trains. I was allowed to move seats due to my own personal safety concerns.Show lessblazersgurl2017
Amtrack and track allocation
I board train from San Jose to Hayward. San Jose station has so many tracks I think 10. I have two issues
1. information about track allocation is done last minute causing panic for part minutes travelers. For example for 4:17 train track allocation happens at 4pm
2. There is one single 15 “ monitor in one place inside the station which says which track the train is allotted. Please learn from Caltrain so many boards, lcd screens per track information is up to date.
I missed a train because the track was changed last minute.
Please forward to the right folks. I love this train cleanliness, train timings, locations but... but information desolation is poor.Show lessMamByak
Had to call for help
This is strictly for the app, Superliner and Viewliner bedroom differences. I signed up with my full name online and then went into the app and the format of my name was wrong. Tried to change the format but I got a message that I had to call to do that. When I called, Amtrak was closed! Called the next day and the CS agent was gracious enough to help me work it out.
The difference between the to rooms is primarily dimensions, however no WiFi on the cross country train (which is what we want to do) and you can’t lock your bedroom if you leave your room (kind of a deal breaker for us in this day and time). You can lock the door when you’re in your room thank God!Show lessGenora
Apple Pay, please!
The Amtrak app is clunky, and sometimes doesn’t work, but it usually gets the job done. Booking would be faster, more convenient, and offer better card security if Apple Pay were built in to this app.
Usability wise, I find I sometimes miss the opportunity to choose one way or round trip, and end up buying one way rather than exiting and starting over. If the round trip option were more visibly obvious at the beginning, that would help. If there were an option to add a return trip at the end of booking a one-way, that would help.Show lessBrobdignagian
Unable to create login
It is impossible for me to create a log in on this application.
I enterred my email and password and the Next button and nothing works.Andy459999
takes some wangling
is a bit to get around to adjusting and making plans not a super lot of direction or helpjohnnysurfliner
Still Rubbish
Latest version is still rubbish. Doesn't do all that website does. Even using the website with Safari doesn't handle return trips! C'mom Amtrak, who do you have developing this rubbish? The app cannot apply discounts for seniors or AAA, etc. Don't waste your time downloading this. One may be forgiven for assuming the positive reviews are obviously from Amtrak insiders. Cannot log out. How stupid is that when you store personal information as well as credit card details? Only way to “logout” is to delete the app like I just did. I booked my trip with Boltbus instead.Show lessDiscerning Meteoroligist Guy
Rewards points
They don’t reply the emailsmarissatisch
Very handy
The app is great for keep track of your trains punctuality. Virtual tickets and lots of helpful info too.Trekfan123
Inconsistent
We travel on Amtrak twice a week and find the app to be inconsistent. It often freezes, errors out or you get an app update when you’re ready to check out. It doesn’t store payment information so it needs to be entered every time. Another feature is during the course of buying the ticket the price can change- requiring your to start the transaction all over and pay upward of $30-50 more for the train you were buying. You can’t use your rewards in the app or any discount coupons or credits. If you get an electronic ticket when they scan your ticket on the train they’re going to tell you to change your brightness settings on your phone which automatically adapt to the ambient light in the room. All in all, easier to buy a ticket at the station and print it out.Show lessRiehutch
