Leave a Review AllTrails
OK But Sketchy
I took AllTrails up on their offer for a free week-long trial with the option to “cancel at anytime.” After perusing the app I was disappointed to find that - unless I am missing something - it does not display shelters or springs along the Appalachian Trail, nor does it provide info about cell service. These are the two most important things to a through/section hiker in my opinion. Now, if the motive was to keep the day-hiker from “clogging up” the shelters and robbing over-nighters of shelter space then I can kinda understand. However day hikers are gonna see the signs for the shelter one way or another.
Now for the thing that really turned me off: “Cancel at Anytime” translates to “Bend Over Backwards to Cancel and Good Luck.” I am fairly computer-savvy, but it took me nearly 30 minutes and multiple help searches to figure this out. The instructions they provide are incorrect, had to do a google search to figure out that I have to go into my phone settings to turn off “don’t renew,” otherwise they would proceed to bill me for the year. This was super sketchy to me and one of my pet-peeves - an App will immediately lose my trust if they are crooked in this way. I feel like they could have EASILY put a “cancel subscription” button on the home page of the app instead of using cryptic language and leading you down a rabbit hole. Do better guys.Show lessBeeJay A
Developer Response
Thank you for reaching out and for the suggestion. We appreciate your feedback! I'll certainly pass your suggestion along to our development team to be consideredOnce a great App, Useless if you turn off location
Last update to this app is horrible,,, moved the map icon to the bottom which your fingers hit and changes your screen,,, put it back in the upper right corner where it was for the longest time,,, second, when searching for new trails in a different area, the search bar times out and puts you back to your location, very frustrating when looking in different states while planning a hike,,, third, once in the map view, the app goes full screen on occasion, leaving you now way to return to the main screen that I can find, you have to close the app down and reopen,,, used this app for years, not all updates are the best… update to this review, absolutely useless if you turn off your location, if I want my privacy that belongs to me, All Trails now forcing me to allow my location information or your not allowed to use the app that you paid for in good faith. This information belongs to me not the app developer, I should be able to search a location, download a map to without allowing the developer to force you to have your location, truly an act of forced dictatorship and truly a crime that you cannot keep your location private, just want a map, do not need the app to baby sit me while hiking, if I h go puke rate it no stars I would, one is to much praise…Show lessBeavis9
Developer Response
Hello - thanks for your feedback here and very sorry to hear you do not like the most recent update we made. Regarding searching for trails, this is actually due to a current bug on our end where searching for trails is not possible with your location services turned off. We apologize about the inconvenience here!Incredibly useful feature removed :/
There are a lot of great things I love about AllTrails, but over a year ago, they they removed the incredibly useful and logical (and in my case, most used) feature that allows customers to rearrange the order of trails within our saved lists. But the way it is now, if you have a list of 5-10 trails and you want to build or adjust a trip/trail itinerary based on current conditions, you cannot move a trail from the middle of the list to the top of the list. It truly makes no sense as to why this incredibly useful functionality was ever removed from the app. Please bring this back as soon as possible! It’s not even a feature request as it already existed perfectly within the app for several years before confusingly being removed. Imagine if you made a playlist of your favorite songs and you could literally never change the order of them ever again after they’re put on the list. Very frustrating.
Updated response to developer: while I agree those search and filter functions can certainly be useful, it is still equally as useful to have the ability to have manual, individual control over specific list order (again, especially when designing a trip/trail itinerary based around current fluctuating weather conditions). Seems like having all of the options available would be the most beneficial to all customers, not just one function or the other.Show lesszillownope4445533
Developer Response
Thanks for the feedback on this change! We've added a new filtering option within these lists, as well as the ability to search specifically by name. The goal was to simplify the experience by using these tools to rearrange and find content, rather than having to manually adjust the order. I'll be happy to share your feedback on this with our Product team.Seriously a good and helpful app
For a free app it’s wonderful and if you wanted to purchase it, it’s even more wonderful. I’ve been using the unpaid version for years and it’s been so useful. I’ve had very little problems using this app. Only problem I have, an it’s not necessarily the app’s fault at all, is that sometimes the trails get overgrown with plants and you lose the trail but as long as you follow the line you won’t get lost. The paid version will allow you to download the maps for when you’re in very dead areas without service and it will also bing when your phone when you start to get off trail. I’ve always used the free version and my boyfriend paid for the full version but I’ve never needed the paid one unless I’m going in very large dead areas where I don’t have service from the start of the trail. 🌲🌲🌲 For everyone new to hiking make sure you read about the trail before you go and are well qualified to do that trail. Please stay on trail and please clean up after yourself so others can enjoy it after you. Give the right away to the folks heading up! Thanks 😊Show lessprodesty
Access Denied—Resolved
Let me first say, I’m glad you all got a new logo. Makes all the difference in the world when your app doesn’t work. Since the new authentication went in a day or so ago it’s gotten progressively worse. Now I can’t go past the authentication to look at my photos or hikes. Prior to this and still ongoing, the stats don’t match on iPhone and iPad. When asked to delete and reload app, password change will not work. And, service level is poor when you can’t access app or anyone to fix it. AllTrails Pro, now evidently name changed to AllTrails+ is worth ZERO when you can’t access what you’ve bought. Maybe you all should focus on technology rather than name and logo changes. (Update 12-9, including the stars) The team at AllTrails responded to email requests and made several recommendations, i.e. password reset (twice) and deleting and reloading the app. After the second password reset, all data on ipad and iPhone now matches, and i can access the account. Thank you for helping get the access issue completely resolved.Show lessjasaggie
Amazing trail results and information.
First off, if developers are reading this… I see great potential in All Trails taking advantage of live activities! Just saying. Now back to the review. First off I should mention that I’ve tried a lot of hiking apps and this one is by far my favorite. It renders trails in the maps that never show up on other apps so that was a big plus. The information it gives on these trails is jam packed, and with an amazing community, you can see what real people have to say about the trail you’re thinking about hiking. After I hike a trail, I make sure I write a review and give as much personal information about it that I’d want the next hikers to know. I’m not the only one either, I don’t hike a trail without looking it up on this app and seeing what others think about it. Aside from others input on trails, this app has everything else you need to know about a hike… waypoints (very important so you don’t get lost), expected weather, elevation gain, and something I thought was very helpful… a ‘Getting There’ tab. Sometimes finding a trail is difficult but this tab makes it simple and stress free.Show lessAbsurdBrian
Fatal Errors
No matter what you think of it, don’t use it without a backup! I’ve been a paying user since 2019. The app was always very slow and buggy, but in the absence of an alternative I continued using it. There were all sorts of UX issues in an impressive variety, new ones rolled out with every new version. As of late it developed a couple of fatal issues. First, some of the recordings are vanishing showing an “activity” just of seconds instead of hours. Secondly, when you navigate to a trailhead using the “navigate” button, the coordinates are copied onto Google Maps with errors and Google Maps then sends you an hour away from an actual trailhead. This issue is particularly acute in the mountains. So yesterday, for example, I lost approximately 40 minutes on rerouting and then my hiking activity wasn’t recorded at all. Needless to say, you can’t add an activity later, at least in the phone app.
P.S. Since I first wrote this review the app has crashed more than once without showing a downloaded route. Luckily I was standing on the trail, otherwise it would be dangerous.Show lessalexbogd
Frustrating
When you finish a hike there is no "finish" or "end" button available, so the app keeps recording forever wherever you go. The "finish" button is hidden, and it takes a number of trials and errors to find it. Once you've succeeded in finally "ending" your hike, the app tries to make you rate your hike and there is no way out of the process of rating a hike, which includes going through several screens etc etc etc. Suppose you don't want to rate your hike? Maybe you did the same hike yesterday and you already rated it? Or maybe you don't want to share your ratings, and you can well remember the hike without rating it? Well, the app doesn't give you that option. Even if you leave the app, when you go back, all you can get is the "rate" screen. The only way out of rating a hike is by quitting the app somehow and then restarting. I think developers deliberately make their app interface non-intuitive so users are forced to spend all their time figuring out how to use the app. I guess programmers think that this frustrating process will "hook" me on their app. Guess what? I want the app to serve me. I'm not here to serve the app. If the app won't let me control it with a normal interface, then I'll delete the app and find another, or do without.Show lessgraybell
has so much potential within easy reach
I used to love this app and have given subscriptions as gifts but these days I am constantly frustrated with certain aspects of the interface, foremost that all trails has taken away the ability to order trails in lists manually (there is no longer a way to order trails by difficulty, priority/desire to do, length, or anything else practical - only alphabetical order or date added - both of which I find useless). I also don’t understand why they don’t add some space for users to make notes on hikes (like “do counterclockwise for easier descent” etc), why user reviews from various hikes take up most of the screen space when saved lists are viewed from the desktop site (how is that in any way helpful??), etc. etc. I don’t even know what the developers’ goals are anymore but certainly usability / user satisfaction does not rank very high. Rather than improving this app sadly actually becomes less and less useful with each update/iteration, and it almost seems intentional - like they invested in the app at one time but now are trying to pull back and provide less for the same amount of $. I wish there was an alternative app that provided similar info.Show lessasid77
Love the Information, but….
I have used AllTrails a lot over the years. MN North Shore Hiking, South Cali hiking, Hawaii hiking, etc. However, just a couple of days ago, I started looking at my profile and noticed that EVERYTHING was public. All of my lists, my activities, which maps I downloaded, just to name a few. So I figured I would go into settings and change all of that, but that only changes the setting on FUTURE additions. So I had to go back and individually change everything to only show to my connections. Oh, and I also had to then make sure that I approved all my connections. The first test of someone requesting a follow was not good either. No notifications when you are in the app or a simple place to go. I had to dig deep. This would almost be a deal breaker for me (Pro user for years), but I decided to just put as little information in it as possible. Including reviewing and tracking trails. What a bummer.
Response to developer:
Just checked and the option is not there on my phone.Show lessBossHoss_16
