Leave a Review AllTrails
Paid version worth it🖤
I absolutely love this app. It really does show you trails that you cannot find online. Sometimes the map is a little bit off where you need to park but other than that it’s absolutely amazing. If you get the paid version it’s even better. It will track you where you are and it’ll send an alert to whoever is on your list of contacts that you approved to show where you are and if you take too long it will give that person alert and where you are. I really like this feature because sometimes you never know what will happen and it could save your life. On the paid version it even let you download the map so even if your phone goes out of service you can still follow yourself and make sure you’re on the path. If you are reading this and you are the creator of this app I have a suggestion maybe put in an area where people can put if there’s a bathroom or not at the beginning and if it’s a porta potty or regular bathroom. Some people are nervous right before they go hiking and it’s always nice to know. But other than that your app is absolutely amazing and I do suggest it to everyone that hikes near meShow lessaskdooley
Not happy ending!
I have been using AllTrails for quite a while, let me makes this clear, this was my 5 star app to go with all the time! And still is, BUT! There was an issue popping up on my app, I tried to figure it out myself, didn’t work. Then reached out to the support, they told me there was no issue and everything looked great on their side! (Felt like they were blaming me) so after too many back and forth emails finally we decided to screen record the steps I was taking on the app from beginning to the end (because they thought that was me rather than the app), they finally believed me and accepted there was an issue! Phew! They wanted me to delete the app (actually I was the one who asked them if I should) and they were like: oh yeah! You have not done that yet??? So I did, and dowloaded it again, it temporarily fixed the issue! But deleted some of my saved hikes and folders, and duplicated some others at least 20-30 times, but all empty! Then I thought that was my phone being old and glitchy (iPhone 8 plus, with no technical or any other issues) so I switched to iPhone 13 pro Max! Guess what, that issue still accruing ! Oh and I am a PRO subscriber as well… so now I dont know where to get help from. Apparently AllTrails has only one person who is responding to these kind of issues, and I think we are done!Show lessAramiamo
Developer Response
Hi there - thanks for the feedback and we sincerely apologize for the continued issues you are seeing on the app. Please contact us again at support@alltrails.com so we can investigate this further and help resolve your experience with us. Hope to hear from you soon!Worth It
We purchased the app to access additional features such as the ability to download maps offline. So far, it has been an excellent investment. The maps work so well that you are able to quickly note when you are off a “mapped” trail — within a few yards. We also like the difficulty ratings, although there will always be a slightly subjective component to that type of rating. With the app, we have found many more trails and, with the offline map, we have the confidence to explore them without getting hopelessly loss. Just be sure to charge your phone and consider bringing an external battery to recharge. The only complaint so far — and it is a minor one — is that total mileage has been a few miles more than app indicated for longer hikes (more than 6 miles). However, we love to hike so we are fine with a couple extra miles but keep that in mind if you need to finish by a certain time or it is almost dark. Happy hiking!Show lesspenoy54321
Concerns with update
My overall impressions of the app have been good, however, since the most recent update, there seems to be a glitch with automatic syncing. I use my Garmin watch to track activity and it is automatically synced to Alltrails. Alltrails is consistently adding an extra mile to each hike from what is tracked in Garmin. If Garmin Connect tells me I’ve hiked 8 miles, Alltrails lists it as 9 miles. This has only been an issue since the new update; everything matched prior. This has been incredibly annoying since the mileage is not accurate. I’ve been uploading the GPX files but also new, Alltrails is not recognizing the time and pace info (even though I’ve previously uploaded GPX files with that info). I contacted Alltrails but they didn’t have much have an answer. Rep mentioned Alltrails uses “smoothing” but it doesn’t make sense that “smoothing” would add distance. Is anyone else having this issue? Hope it gets fixed, but it makes me less inclined to use Alltrails to track hikes.
Update: AllTrails “addressed” my issue but ended up completely missing the point. They wrote that our phones have “noise” but my issue is AllTrails is incorrectly and randomly adds distance to my Garmin synced files. Why would they add distance to a synced file? That seems to be an issue with their app specifically.Show lessMH-PAC
A couple of things
Recently, the app keeps reverting my title to “morning” hike, “afternoon” hike, etc. I am Using All Trails to track my hikes for the 52 Hike Challenge. This is a new issue, and I am not sure why the change. Also I can’t find a way to edit the title back to what I want it to be. The title reverts just after I “save” the hike and the screen changes. If those 2 things could change, I’d give it 5 stars. I really like All Trails and all the other features. Overall, an excellent app!
Got an email from AllTrails. Swiftly too. I appreciated that. I need to clarify, I guess. I know about three dots. But once the hike is “saved” and I close it, I can’t go back and edit the title. Or at least when I hit those three dots, the edit feature is no longer there once I leave the hike or the app. Also the reversion to the default title is new. Maybe the last week or so…before that, it wasn’t an issue. But hey, I’ll take all the help I can get cause this is a pain.Show lessugh2491
Great iPhone app, bad Apple Watch app
The iPhone app and functionality this application gives is fantastic. I have gotten into hiking a lot in the past year and AllTrails has been my resource for discovering trails and also navigating them with the offline maps if I think I am getting lost. I have no real complains for the iPhone app but the same cannot be said for the watch app. It’s kind of garbage because of how unreliable it is. When it works it’s super buggy and reloads the entire UI very often, feeling super janky. The real problem is some days it doesn’t work period, getting stuck in the “connecting to the phone app” screen. At this point it’s a coin toss for me, half the time I can use my watch to see the trail map and my location and leave my phone in my backpack, awesome, and the other half the time the watch app won’t work and I have to pull out my phone anytime I wanna make sure I am not going off the trail path, kind of tedious.Show lessCesarbiods
Great app for big trips and everyday use! A usability request.
I am a fan of Alltrails app for several years ago. It works wonderfully during my hikes/walks around town and was super helpful guiding me and my friends on the trails during a Tour de Mont Blanc trip three years ago.
I found one usability issue in the latest version (13.0.2). I use it mostly on daily walks, and it used to feature the tracking function with a big “record” button at the bottom of the display. One click and it started recording my route. This is the feature I use most frequently. In this new version, at first I could not find the record button. Then I figured out that I now have to press 4 clicks to start recording. For a function that (I suspect) many users use frequently this is a terrible UI design. I hope the developers will update the interface to bring back the big start/record button.
Thanks!Show lessCleanUI
Navigation (recording) Crashes
Been a loyal user for many years and recently upgraded to pro. There’s a lot to like about this app, albeit a little confusing at times. However, one thing that absolutely must be fixed, is the recently introduced app crash while navigating (or recording your route). Just spent three days/2 nights out on trail and the navigation crashed every bit of 4 times each day. We missed miles upon miles of recording because it would crash while in my pocket. Read a few other reviews where customer support told them to fix by making sure All Trails was the only thing running on their phone. I’m here to say I tried this and it continued to crash (also, that it’s a bit ridiculous that this be the explanation, considering Google maps and Waze can handle constant navigation for prolonged periods with multiple other apps open). It’s a huge miss if your trail navigation app can’t reliably navigate you on the trail.
Also, the watch app is utterly useless and has never been reliable. Although, this is merely a nice-to-have, not a need.Show lessWabygayle
Love the features. Old UI was iffy. New UI is bad.
I am a generally happy all rails pro subscriber - it’s made my COVID-inspired outdoorsiness possible! But the new UI is ...oh, not good. I loved the simple Record button. Now when I manage to find the button through Navigate (which is not the right word! I’m not navigating, just starting to walk from wherever I am and want the app to capture it), and press Pause, doesn’t leave it paused. .The old version often stopped my recording when I only wanted to pause - and I couldn’t get back in and tell it Nope, so I would end up with two hikes split up because I couldn’t opt to continue where I left off. But,the new design is worse, because not only is it completely unintuitive to even find the button to start a recording, now if you don’t press and *hold* to stop/save, and simply hit pause (perhaps because you don’t care if you save the recording), it just seems to keep recording. So I wound up with a ~80mi hike the other day because it captured my entire drive for the day after I had thought I stopped the recording, and the walk itself was maybe half a mile. So now I had to delete the entire hike, which is not a huge deal but now my iPhone health app thinks I was some kind of superwoman for a single day and will forever compare me to it, unfavorably.
I love this app. But please get some more experienced ux folks to review these designs.Show lessEuphorbia Monstrose
Developer Response
Hey there - thanks for the feedback and sorry to hear you are unhappy with the app's new UX and so sorry to hear that you find this update disappointing. We realize that product updates are inevitably challenging, but we hope that you’ll grow to enjoy the new experience. We certainly appreciate your feedback and will relay it to our broader team. If you have any other questions or concerns around Navigator please reach out to support@alltrails.comCrashing on Course
Hello! Pro member here and have some concerns. The app keeps crashing while I’m in the middle of 20-30 mile hikes. This is dangerous when you rely on AllTrails to alert you when you’re off course and have a lifeline feature engaged so your husband can track your progress from work! I am also frustrated because when it crashes, it also leaves me with gaps in my recordings till I figure out that it’s not working. I prefer to be enjoying the surroundings and not constantly checking if the app is recording and connected. I have been a Pro member over a year and have had no major issues till recently. Just sent an email to AllTrails about this concern. Thought maybe leaving a review would get a quicker response. A few notes to eliminate user error when the crashes occur - My phone battery has plenty of charge. No other apps are open on my phone. It literally has an error message that something went wrong. AllTrails please help! Please fix! Also, I’m discovering that some of the maps underestimate mileage up to a few miles. Have been planning on those underestimates because they’re unreliable when planning how much daylight a hike may require and the quantity of supplies to bring.Show lessSpencer99Jones
Developer Response
Hello - Thanks so much for the feedback and so sorry about this! As a first step I would suggest deleting and reinstalling the app on your phone and then seeing if this problem persists while out on a hike. If so, it would be helpful if you could please send us a log file by going to your profile in the app, then to 'settings' then to 'email us' which will automatically attach the log file to your email. That will help our mobile development team investigate the issue. Thanks in advance!
