Leave a Review Great Clips Online Check
Convenient Clever Clips
I really like the Great Clips app! It tells you how many people are “in line” and it’s cool they actually show you who is in the Salon and who isn’t. They save your haircut style in their database so I can go to any location and they already know how I want my haircut?!? What?!? That’s so awesome!
Great Clips is very Convenient, they are pretty Clever in the way they note your past haircuts, they have the best clippers in the business! I really rely on a quick haircut when I need one, these guys know what they are doing! Every location I’ve been to has been just wonderful!!! I really like Great Clips! They are perfect for me and my busy schedule, they do a fantastic job and the price is really reasonable! I recommend Great Clips to ANYONE who wants great service for a fair price 👍🏻👍🏻✌️Show lessDeveloper Response
Thank you so much for taking the time to write this kind review. We appreciate you being a customer and hope you have a wonderful rest of your week! 💚Professional and talented
Amerah was my grandsons hairstylist and he was very nervous about getting his hair cut for school . She was very calm talking to him and asking him questions about the style he wanted . He had a picture on his phone from the internet with the style he was going for . She was very careful to try and get it as close to the picture as she could . Afterwards of course he didn’t look like the picture but she looked at him and told him to go home and work with it to make it his own . Then when the day comes he looks in the mirror and his hair looks like what he loves , that is when he should take pictures of his hair and bring those pictures in when he’s ready for another cut . That is brilliant advice ! Simply brilliant! Thank you Amerah !Show lessDeveloper Response
Thanks for this feedback!Change App option when store is about to close, please
I love love love love Great Clips. Been going to them for over 20 years now. The very first time I ever had a negative experience with staff happened last week after the app told me that “we’re sorry for the inconvenience, the online check in not available right now.” I thought maybe I just need to go in person since there is still 45 minutes before the store closes.
When I entered the store, I was treated unkindly by staff. Yet, I have them grace since perhaps I might’ve been the 100th person walking through the door to check in. It’s weird. I tried the online check in when there was 45 minutes before closing. Then the staff unkindly said “it’s less than 30 minutes before we close so you can’t check in now.”
This is about two things: the app and the unkind behavior from staff. I called GC twice before I finally got a supervisor to return my calls. I am using this as an opportunity for growth for everyone involved. Especially since the supervisor told me they wish the app can explain why we can’t check in, instead of leaving it to staff to talk to people when they walk in. Supervisor is going to talk to staff about being kinder in this area. I’m doing my part to help GC.
I hope the app developers add an explanation so save clients the drive and the staff to explain. Thank you.Show lessDeveloper Response
We hate to hear you are dissatisfied with your experience in-store and the check-in options on the app. Please email CustomerService@greatclips.com with the salon location and details. We will get in touch with you from there. Thank you.