Leave a Review Great Clips Online Check
Convenient Clever Clips
I really like the Great Clips app! It tells you how many people are “in line” and it’s cool they actually show you who is in the Salon and who isn’t. They save your haircut style in their database so I can go to any location and they already know how I want my haircut?!? What?!? That’s so awesome!
Great Clips is very Convenient, they are pretty Clever in the way they note your past haircuts, they have the best clippers in the business! I really rely on a quick haircut when I need one, these guys know what they are doing! Every location I’ve been to has been just wonderful!!! I really like Great Clips! They are perfect for me and my busy schedule, they do a fantastic job and the price is really reasonable! I recommend Great Clips to ANYONE who wants great service for a fair price 👍🏻👍🏻✌️Show lesscavi2601@
Developer Response
Thank you so much for taking the time to write this kind review. We appreciate you being a customer and hope you have a wonderful rest of your week! 💚Professional and talented
Amerah was my grandsons hairstylist and he was very nervous about getting his hair cut for school . She was very calm talking to him and asking him questions about the style he wanted . He had a picture on his phone from the internet with the style he was going for . She was very careful to try and get it as close to the picture as she could . Afterwards of course he didn’t look like the picture but she looked at him and told him to go home and work with it to make it his own . Then when the day comes he looks in the mirror and his hair looks like what he loves , that is when he should take pictures of his hair and bring those pictures in when he’s ready for another cut . That is brilliant advice ! Simply brilliant! Thank you Amerah !Show lessYou've got a fan !
Developer Response
Thanks for this feedback!Change App option when store is about to close, please
I love love love love Great Clips. Been going to them for over 20 years now. The very first time I ever had a negative experience with staff happened last week after the app told me that “we’re sorry for the inconvenience, the online check in not available right now.” I thought maybe I just need to go in person since there is still 45 minutes before the store closes.
When I entered the store, I was treated unkindly by staff. Yet, I have them grace since perhaps I might’ve been the 100th person walking through the door to check in. It’s weird. I tried the online check in when there was 45 minutes before closing. Then the staff unkindly said “it’s less than 30 minutes before we close so you can’t check in now.”
This is about two things: the app and the unkind behavior from staff. I called GC twice before I finally got a supervisor to return my calls. I am using this as an opportunity for growth for everyone involved. Especially since the supervisor told me they wish the app can explain why we can’t check in, instead of leaving it to staff to talk to people when they walk in. Supervisor is going to talk to staff about being kinder in this area. I’m doing my part to help GC.
I hope the app developers add an explanation so save clients the drive and the staff to explain. Thank you.Show lessChange app option
Developer Response
We hate to hear you are dissatisfied with your experience in-store and the check-in options on the app. Please email CustomerService@greatclips.com with the salon location and details. We will get in touch with you from there. Thank you.App is for Great Clips benefit, not customers
The app leads you to believe you are putting a place holder for your spot in line prior to arrival… This is not the case. Your place in line starts when you arrive so if there was no one in line when you signed in and an estimated “zero” minutes wait time, unfortunately, nine times out of ten when you arrive five mins later, the store is packed and the wait time is just short of an hour. This has happened the past seven visits for me. When asking the store about it, they pretty much just say it’s to let them know how many people are coming in so no stylist leaves early and that your place in line only begins when you arrive… So what is the point then other than corporate data collection vailed as a customer convenience? I found it better to just arrive, sign in, and not be mislead by Great Clips into thinking this is some form of place holder, reservation, or even a convenience to help customers save time. It’s simply a data collection for Great Clips and nothing more. Anyone who believes other wise should pay attention to their next visit.Show lessletsberealhonest
Developer Response
This is not the service we are trying to provide, and we’d love to find a solution. Can you reach out to us at CustomerService@greatclips.com, so we can dig further?Aweful- no need for the app
Checked in online with the app. Pretty much stopped what i was doing so that I could make it there on time. Got there, app said i had 4 mins. I went to check in. Walking in before me were a couple gentlemen they, they went to check in they gal asked if they checked in online they told her no. She then informed them it would be 10 to 15 min wait. They said they’d sit down and wait. I got there told her my name, and that Id checked in on the app. She informed me it’d be 45 mins. to an hour wait. I showed her my app that said 2 mins. (Mind you I stopped what i was doing to get there on time) She then very rudely informed me they don’t go the app they have their own list. So why make the app/online necessary if they don’t use it.
Aweful-rude, went to another place and got in relatively quick. I won’t be and i will spread the word.Show lessx-airman-x
Time Saver
I’ve been a member now with Great Clips for a good year in a half and I must say.. this online check-in app is a REAL time saver!!! Anytime it’s that time of the month for me to get my needed haircut, I quickly check myself in and by the time I am at my local Great Clips salon, I let the employees know I’ve arrived and I will get seen by one of the hairdressers right away or I may need to wait only 5 to 6 minutes but my wait time is pretty short all thanks to this very useful and time saver app. It’s so amazing how quickly I check-in and am quickly seen by a hairdresser; getting my needed haircut😌 And the “Haircut Reminder” feature is an awesome tool to help remind me to take pride and excellent care of my short hair by sticking to my certain haircut/haircare routine!👍🏻Show lessSonyasmiles
Neckline way too short
I get my hair cut at this Great Clips salon almost every month. Today I received a less than satisfactory hair cut. I do not like giving bad feedback to a hair stylist, however the stylist today seemed to be unsure of herself while cutting my hair. I gave instructions in terms of how I’d like it cut. I had to remind her that she didn’t cut one side of my hair, which she went back and cut it. However the main issue I had with the cut was that she cut the back neckline up way too high. I can tell by looking at the tan line as well. After the cut, I did mention to my stylist that the neckline was way too high. I think the manager overheard me say that so she did comp my haircut. I do appreciate that gesture by the mgr. Thank you. If I decide to go back to this salon, I may have to select my stylist instead of using first available.Show less2 short neckline
Professionalism
Today I checked in on line then went in for my haircut. I could see it was a busy day and yet each person who came in was greeted warmly and signed in.
One man (I believe his name was David) didn’t want to wait and he wanted a particular person to cut his hair. He was told that she was about to go to lunch, but if he didn’t mind the wait she would cut his hair when she got back. He didn’t want to wait and went with someone else. He had been grumbling prior to getting in the chair and continued with language that was quite vulgar. Cassie was thinking we cutting my hair when suddenly David says take this off me, referring to the apron. He started cursing at the lady who had been about to start cutting his hair. He then ripped off the white tape from his neck and threw it at her. She told him he could leave. He continued to curse at and beret the worker. The other workers stood together and told him to leave. He yelled that he would never be back and did we all know how much money he had spent in there. I said so what. (Because honestly, who cares!!) He left still cursing.
The staff did not stoop to his level, but stood fast supporting each other. No one did anything that would have made a “normal” person upset.
Great Clips should be proud of the professional behavior of all the women working during this incident. I know I certainly am!!Show lessaj95828
Basic bare app
This app is so basic. You can only make appointments as the next person. It’s almost like walk ins, just make the appointment as you leave your home. You can’t make appointments for specific time of the day. If it was noon and wanted to make an appointment for 3pm, it’s not possible.
Also, there should be notes for who or what was done to your hair. After the work has been done on your hair, the stylist name should appear on the app. Let the customer rate what was done. Let the customer put in some notes so they know what the style was done. We like to return to a specific stylist that did a good job. This part of the app does not have to be shared with the world. It’s just personal notes for the customer.
This 1 star review is solely based on the app. My experience at the salon has been fine. I’ve found a couple of good stylist at a good price. Just hope someone can fix the app.Show lessDjGGstyle
Awesome, saved my night!
It was 7oclock on a holiday, I knew it would be hard to get a haircut. But it was the only time I had available. Luckily I had this app and it saved me the trip of going to my usual salon because it told me it was understaffed. THEN it went the EXTRA MILE by directing me to the nearest salon that did have some workers just in the next city. And I had a good conversation with the person cutting my hair that night, even though it was late and I knew they wanted to go home. Great job guys.
I think you could have added a feature where you can schedule your appointment ahead of time instead of being forced to go immediately. Maybe pay online option. It’s kind of like the transit app now that I think about it.Show lessElielio4.7
