Leave a Review Great Clips Online Check
Very basic
This app finally looks good but the functionality is still very minimal. At the least, there should be a way to load a credit card into the app and scan to pay at the register. Even better would be a rewards account like so many other apps have. I buy your pre-loaded card most Decembers and use it throughout the year. Why can’t that be in the app so I don’t have to carry a physical card? Or drop the antiquated pre-paid card concept and turn it into a loyalty program with points. Look at all the functionality of the Starbucks app compared to Great Clips. One of the reasons I go to Great Clips is the technology - they have my haircut preferences at whichever location I use and I like the mobile check-in, but the tech is limited to those two things when it could be doing a lot more.Show lessjoemccar
Digital Coupons on the App please!
This has been helpful for me since I get my haircut spontaneously. I use to check in on certain times but I just like to know how long is the wait as well. I don’t mind going from one location to another since I’ve had pretty good experiences on most. I just wished that the paper coupons I’ve been receiving could be digital. It’s either I left it when I needed it or I try to leave it in vehicle but end up throwing it away whenever I’m doing my cleaning. I love the fact that I can get a <$10 haircut because of those coupons since it’s mostly a trim for me & it always allow me to be generous on the tip.Show lessLlela
Todays experience
I love the app and the two people that cut our hair did an amazing job. However I came back to try and redeem two coupons the the manager immediately got an attitude with me and would not allow me to redeem the two coupons sent to me in the mail. I paid over $65 for two haircuts and she was unwilling to void out my transaction and allow me to use these two coupons. I said I run a business and know she could very easily void out the previous transaction, but she had the audacity to say that I was offending her. So I asked if she could allow me to use these coupons for next time and extend the expiration date. Once again she gave me attitude and if it wasn’t for a customer in the lobby coming to my defense she wouldn’t have given me that option. She clearly is having a bad day and I certainly didn’t mean to cause her any grief. I hope her days gets better! My experience with the two individuals that cut my sons hair and my hair was amazing but the minute I engaged with your store manager she was extremely offensive! I’ll be back and I hope I don’t have to deal with her againShow lesseli the call Kid
Developer Response
We're sorry to hear this was your experience. If you'd like, please email CustomerService@greatclips.com with the details and location. We will be happy to help you. Thank you.Not happy
Used the ap for the first time in a while today. It now has a thing when you check in, it will send you a text message when to leave to get there. What a joke. I was sitting in salon waiting for a text message did not show me as checked in on the board at all, I kept telling them I was waiting for a text so I could check in which never happened so they manually checked me in. I live less than a mile away; I just want to know wait time and that I am checked in when I get there. Why fix something that was working fine before you fixed it. The lady said she would let them know it isn’t working as I wasn’t the only one it did not work for. Ever heard of “if it ain’t broke don’t fix it?”
I would give this no stars if I was allowed as I think even one is overrated.
Is there any way to revert to the old way?Show lessBlazenwolf
Convenient for the customer?
I have used the GC app perhaps since it was originally introduced. I’ve never really had a problem, as I always tend to go when things are slower. Tried the updated app today and observed a 35 min wait time. I opted for the text notification and waited at home for 10 mins only to find the wait was now 39 mins. So, I decided to drive to the store since my guess was that people arriving at the store were getting placed in front of me in the queue. Checked in and was told the wait was 35 mins though my app said 21 mins.
Suggestion: the queue should adjust based upon a person’s check-in time on either the app or in store. If one checks in online at 4 but arrives at the store at 4:15 (before their estimated time) they should be in the queue before someone who checks into the store at 4:05 (in-store check-in vs online check-in). The restaurants seems to have this down but not this app. I understand that shifts change, things take longer/shorter than expected, but someone shouldn’t end up waiting an hour when the estimated wait time is 35 mins at check-in.Show lessShanesan1
Developer Response
We're sorry to hear this was your experience. If you'd like, please email CustomerService@greatclips.com with the details and location or call us at 1-800-473-2825 ext. 5. We will be happy to help you. Thank you.Great app
Love the app. I can get a haircut whenever by just using this app. They even let you know when your close by a txt. You can do what you need to and once you get that txt just head over. Plus if you’re signed in through the app you jump ahead of all walk-ins. No more waiting in line for it. I don’t think I’ve ever waited more than 10 minutes. And I being cautious about the time. Really it’s probably less than 10 minutes. Busy schedules? Then you will want this. I’ve always been treated great and my cut is always the best. And sometimes they’ll have deals on haircuts. Buy a card that’ll really save ya money.Show lesssrpullen
Is it the app’s fault or the store?
I checked in through the app given a 50min wait time and also signed up for text alerts when it’s supposed to be a 15min wait and to come in the lobby. I got that text at 1:51 PM and headed into the lobby where I was told the wait should be 15min unless people that signed up ahead of me showed up then it’d be much longer. Those people did show up and now it’s 2:26 PM still waiting in the lobby.
The whole point of this app for me, and most, is to save time by signing up through the app and not having to wait more than 15 minutes in a Great Clips lobby at the mall. Im not sure what or who initiates the text for the warning, but it’s sure not accurate or helpful at all. This is the second time I've had something like this happen now and before I just didn't have the extra unplanned time to wait, so I had to lave without a haircut and a loss of time.
Hopefully this can be fixed, but until then this will be the last time I go through Great Clips (app or store).Show lesselspeedbumpo
Developer Response
If you would like to share more, please email customerservice@greatclips.com with the salon location and details. We will forward it to the franchisee regarding your experience. Thank you and our apologies.Fix App
Well the app was working fine for the past few years. When I recently checked in to the same location I always use and showed up, they didn’t have me in the system. I was checked in on the other side of town. Very frustrating because now I’m waiting an hour for a cut when I showed up on time for the scheduled cut. Developers need to add the address in the check-in location. Last time I get a cut at Great Clips due to app issue. Developers need to look into this ASAP. Updates and bug fixes help your business.
Update: So I let the staff know I was going to sit in my truck due to no seats in the lobby. My wait time was 45 minutes. I walked back in at 38 minutes and see my name not on the screen. I told the employee I already check in about 40 minutes ago and told them I had to sit in my vehicle due to no seats available. They never notified me. They wanted to put me on the list again to be last. I was 8th the first time. Now I’m 4th? Nope I’m done with Great Clips. Never again!Show lessMikiemonday8
Developer Response
If you would like to share more, please email customerservice@greatclips.com. We will forward it to the franchisee regarding your experience. Thank you.Pretty Good - Room for improvement
5/5 - Ease of use. The map makes it super easy to find a location, along with an accurate wait time, and will even text you when you’re about up. These features easily make this app 4 stars.
Room for improvement: it would be nice to see what stylist is working at each location along with experience and maybe length of employment(optional) to help enforce confidence. If nothing else, people who like to have a specific stylist to cut their hair would greatly appreciate that feature rather than either calling to find out which takes time from the stylist or walking in when scheduling an appointment and find out that way. Other than that and the various little bugs (when reminder pops up and asks to remind you in 3 weeks doesn’t ever work), which is annoying, but easy to dismiss. Wonderful app overall.Show lessBrackett84
Love Great Clips........ but Rhonda is best hands down!!
I’ve been going to great clips for over a year now and Rhonda at Great Clips of Downingtown PA is nothing short of amazing!! Rhonda has cut my hair each time I’ve gone in to the salon and she has gotten me the most amounts of compliments said to me when she does my cut. She is very professional and has a great cheer about her with stories she and I chat about while getting my hair done. Great Clips you have an amazing gem working for you and you should do whatever it takes; shout outs, raises, private helicopter to take her to and from the salon out to lunch daily to keep her forever! Thank you again Rhonda for being amazing and cheers to you Great Clips for her being there to cut hair for this Downingtown Great Clips.
Daniel FrontiniShow lessDtownDann
