Leave a Review Great Clips Online Check
I’m done
They’ve had rotating locations closed for months because of “staffing issues”. They continue to close 1-2 hours earlier than pre-Covid operating hours, so no matter when you try to book, you either get the “list is full” message or anywhere between a 45-90 minute wait.
To me, if it takes you literally MONTHS to staff your own stores (with still no ending in sight), and if you can’t see that closing earlier actually increases customer exposure risk by having long wait times and crowded wait rooms, then I don’t know what to tell you. I only know this: after 11 years as a customer, I’m finally done. App deleted. I’ll go somewhere else for my haircuts.
I hope that Great Clips gets their act together one day, because they used to actually BE “Great” instead of “great” in name only.Show lessEZE Ruthless
Multiple numbers/wait time max out
Love the app! Just a foot note...sometimes I check in with my friends/family and they have different numbers...when we check in, we have to have some one put at the bottom of the list, (the comp asks for one number and assumes we have the same accounts) however the stylists do a wonderful job of honoring my friend’s spot, the only bad part is that other customers don’t know that my friends checked In with me. Is there a way you guys can revamp either the app or the computer system to prompt the stylist for another number so that this issue can be less of a hassle?
When the wait time is maxed out is there a way for the app to say walk in only. What it says now it’s too confusing for some people.
Also is there a way to notify people when the time goes up for lunch and end of day. Or adjust some how before we get our text to let us know that the salon is running behind.
It very miss leading to us consumers that we’ve been in the waiting list 2+ hours and still have to wait longer cause the stylists punching out.
Thank you for your time!Show lessMaslodee
“We do not provide masks for our customers”
Oroville,California. I frequent this place often. Usually twice a week. $18*2=$36. Now add the tip. I tip very generously. $7 to 10$. 4 girls were sitting in salon chairs waiting on a customer. I usually have a mask but stoped wearing one after I got vaccinated. The CDC agrees with my decision. They couldn’t provide a disposable mask or would service my needs with out one as they require. For an industry that suffered greatly, they were ok with a customer walking away. I then went to Angelina and the Hair man located at 2055 Mitchell Ave, Oroville California. They were extremely busy and guess what? They squeezed me in and didn’t require a mask since I was vaccinated. $18 for a hair cut and $12 for a tip. Found my new “go to” spot for haircuts. I hope everyone dumps Great Clips and goes to a local place insteadZ Oroville has so many hair cut options. I am ashamed Now that I’ve wasted my money on a corporate place instead of a Man or Woman trying to make a living.Show lessDafyddSchatz
Pointless-Just check in online.
Made an account, password and email don’t work to sign into their website, thus I can’t adjust if they sell my information. So I made the account on the ap, within the ap I tap “don’t sell my information” it forwarded me to the website and asked me to sign in. I used the exact password and email. Typed it out twice. It said “the email and password you used don’t match any account. Please try again“. It only gave me 3 more attempts, I tried once again and it still wouldn’t take the password and email. My phone saved them so I knew they were correct. Either way, the second time I tried to type it carefully to be sure an error wasn’t made. After that, two attempts. Guess they’ll be selling my info as I am unable to change this. Assuming the developers will comment “If you would like to explain more, email us here”. No need to explain more. I’ve given you a step by step of how it doesn’t work well. You should allow people to adjust how you sell or use their information rather than giving the option and then not allowing it.Show lessTheBabaian
Developer Response
Please email us at customerservice@greatclips.com so we can assist you with this. Thank you.Joell rocks
My son and I’ve been going to this great clips for a few years now and we have never been disappointed. Although every stylist there seems to do a great job, we only go to Joell because she gets it right every time. She is very friendly and has actually interesting and non obtrusive conversation and always does a fantastic job on our hair. My son is a little particular with his hair, he’s lucky cause it’s long and curly, not like a girl’s hair long and curly but good looking boy’s hair long and curly. It’s unfortunate that he has such a Down syndrome looking face though but we love him anyways. He is special in that he still doesn’t know how to read even at 16 years old, but he sure makes you laugh when you look at him.Show lessSoupcups
A solid 4 out of 5
App is very basic but easy to use and navigate. All of the bare minimum “must haves” or essential options are included however the app lacks the necessary enhancements to receive a 5 star review. Over the past 15 years I’ve helped more than two dozen Fortune 500 companies (including a direct competitor of Great Clips) build, improve, or revamp their mobile apps so for me it was easy to spot the ways Great Clips could improve the user experience and improve the app. For example, I’d like to see an improved map & GPS integration as well as the opportunity to put products in my cart that I’d pay for and pick up once I arrive for my appointment. Those are just two ways I will mention that could improve the app and receive a 5 star review.Show lessTKing Ventures, LLC
Careful when you check-in online!
I live an hour away from a barber. So I used online check-in to get my son in. I decided to check him in online soon as they opened and make the drive over so when I got there wait time would be minimal. I got there and was told that even though I checked in at 9am when they opened and I did check in they actually dont accept check ins until 5 minutes AFTER they open 9:05.
I explained that this was no where on their app and I was never sent an alert notifying me otherwise. She said she was sorry but that’s the rules!! I was told wait time was now 88 minutes!!!! All before 10am! I was so mad told her what the situation was and they said they were unwilling to work with me and I was welcome to go elsewhere!!
This app needs to put that information up! I also suggest that if someone does manage to check in they should have a reminder notice as well.Show lesskaterinaxoxo
Get there early if you want to be 1st
So, I love the app. The issue I have is with the process. Why do you have people waiting in line before the store opens allowed to check in first before app users? The store opens at 10am at my location but the app delays access by 5 minutes to allow the store to check in people waiting outside. So, if you want to be first, you have to wait outside. Please think about this further.
I appreciate the store employees are wearing masks in GA!!! Also, glad to see that customers have to wear face coverings too!
Thank you Great Clips, we’ve always had a great experience at Great Clips!!! Glad you see that safety for all is important.Show lessArtistGuy
Endless loop trying to sign up for wait list
I have tried for about 30 minutes and have read everything on each page. I could not locate anything about times when I could or could not sign up on the wait list.
All I get is a continuous loop on how easy it is to put my name on the list by selecting the dot on the map for my location, I do that but do not receive the page that shows available times nor a way to sign up.
What I do get is the store info page again telling me to select the map dot for my location and to fill out the time slot with my name and info - it’s that simple - but wait when I select the map dot I go back to the stores info page.
Over and over again - I am presuming I cannot sign up until the store is open so I wait and exactly 5.75 minutes - 7 minutes after store is to open I get the message that the wait list is full. So I am to presume that all these people get their name on the list within the first seconds after the list is supposedly open for sign ups.
This is one seriously messed up app - I’ve written software for the last 40+ years, long before monitors were used for writing apps and this app tops the worst I’ve used in a long time.
Just pathetic in user interface and it’s even worse for my mother who loves a particular stylist and tries to get on the list - she can’t see everything and has to rely on her nurse to set things up - just because she is a little hard in seeing.Show lessRDS02Stang
Developer Response
Online check in is only available when the salon is open. It becomes active 5 minutes after the salon opens for the day and will not allow you to check in if the wait exceeds 180 minutes. If you have questions or need follow up, please email customerservice@greatclips.com. Thank you.Doesn’t actually work
Great idea but currently doesn’t work. I get an “internal server error (500)” when I try to log in after creating a profile. Additionally the app does not seem to have passed login information to either the web application or the business itself. The web app doesn’t recognize my credentials but also won’t let me use my same email address to create a new profile, a sure sign of an error with the iOS app. The business itself received only my phone number and no other information that I put on my profile.
So I hope they fix this but I wish I would have never downloaded it.Show lessBpestilence
