Leave a Review Cox App
Scam
New customer here. I just recently moved to a new apartment and was recommended to get cox for my wifi. First thing I have to say is Cox wifi has been nothing but disappointment. From technical issues to having to reach someone on the phone to help my issue get fixed. I was told we were getting a modem which I NEVER received. So then I had to go pick one up from a nearby cox store. Then the modem wasn’t connecting for some odd reason so I tried reaching out once AGAIN to get my wifi started. The girl on the phone told me it will be “free” for the installation in my apartment so I agreed for them to send a tech to install the modem (which I already have installed but wasn’t working). Tech came in, I had to double make sure that it is “free” as I was told and no extra fee for this and he said “yes no charge”. WiFi works great then here comes the bill charging me $100 for the installation. Called cox customer service and was told they will “look into it” and “call us back” and they never did. I even suggested to get the call recording the day I was told “it was free”. Only thing they did after all these waiting days was to move the due date for 5 days and they didn’t do ANYTHING to void that charge. I was pretty much forced to pay something they lied about. It’s ridiculous.Show lessxJadee
Honorary mention ⭐️⭐️⭐️⭐️⭐️
This company has been wonderful since the day I moved to Las Vegas, which hasn't been long. From the beginning, I’ve received excellent information, customer service, and assistance with installing my service. I recently relocated from up north, and obtaining these services was incredibly fast and hassle-free. A technician came to set up the modem and perform cable installation in my place; he was knowledgeable and professional. The app is very user-friendly, and I feel that my information is secure. I can't praise the service enough. In the last five months, there was only one Internet outage, and I was promptly notified about it, along with updates on the repair progress. The issue was resolved faster than expected, which was quite impressive. Thanks again. I highly recommend this company.Show lessHerbert Tucker
My Wi-Fi still doesn’t work
I signed up for cox and thought they were the best! What I have been experiencing is not the case. Had 9 technicians sent to my home and maintenance to change the box on the outside of the home because the install was backdated and needed to be updated and still I only receive a fraction 30 of the Wi-Fi speed of 250 that I am paying for. They tried to make me pay for four technicians an equivalent of an extra $400 and had to speak to a supervisor with billing to take it off my bill. They even promised me if they sent a technician out I wouldn’t be paying multiple times and wouldn’t be responsible for paying the initial technician fee if it was out of my control. Lies! Lies! Lies! I have spoken to 60 different people over the phone for cox and none of the technicians have left notes for the next technician so basically I’m living in a soap opera repeating myself and the agonizing life moments of cox communication who do not communicate at all! From maintenance, to escalation, to technical support, to billing and countless supervisors this is absolutely ridiculous. I just need my Wi-Fi to be properly working insuring the package that I’m paying for. Help pleaseShow lessnorthshorequeen