No problems with service, terrible with app and changing payment method
I have spent literally hours over last two weeks trying to change the payment method for 2 autopay bills. Information for how to do this is either not specified or is very unclear. I have had contact with 2 or 3 chat agents during the last couple weeks. It was so slow and so unclear that I had to ask if the agents were robots. Today I felt like crying and even quarreled with my husband out of sheer frustration. The agents were giving me steps that didn’t match what I was seeing in my IOS app for Cox. They didn’t seem to know the difference between a label on a page and a button. They used only one word instead of a phrase telling me what I should see. If I told them I have the mobile app on my iPad, they’d send me a link to get the app for Google, telling me they also have Apple. My conclusion is they have not been trained showing the interface the customer sees. They might know English but not well enough to see what specifically the customer sees on her interface. They should have that available on a monitor so they can better understand the customer’s issue. I don’t Blane them. I blame Cox. This fiasco draining a customer of energy is unnecessary. Now I still have to manage payment method with Citizens Bank.
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Test review
Test review
Scam
New customer here. I just recently moved to a new apartment and was recommended to get cox for my wifi. First thing I have to say is Cox wifi has been nothing but disappointment. From technical issues to having to reach someone on the phone to help my issue get fixed. I was told we were getting a modem which I NEVER received. So then I had to go pick one up from a nearby cox store. Then the modem wasn’t connecting for some odd reason so I tried reaching out once AGAIN to get my wifi started. The girl on the phone told me it will be “free” for the installation in my apartment so I agreed for them to send a tech to install the modem (which I already have installed but wasn’t working). Tech came in, I had to double make sure that it is “free” as I was told and no extra fee for this and he said “yes no charge”. WiFi works great then here comes the bill charging me $100 for the installation. Called cox customer service and was told they will “look into it” and “call us back” and they never did. I even suggested to get the call recording the day I was told “it was free”. Only thing they did after all these waiting days was to move the due date for 5 days and they didn’t do ANYTHING to void that charge. I was pretty much forced to pay something they lied about. It’s ridiculous.
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