No problems with service, terrible with app and changing payment method
I have spent literally hours over last two weeks trying to change the payment method for 2 autopay bills. Information for how to do this is either not specified or is very unclear. I have had contact with 2 or 3 chat agents during the last couple weeks. It was so slow and so unclear that I had to ask if the agents were robots. Today I felt like crying and even quarreled with my husband out of sheer frustration. The agents were giving me steps that didn’t match what I was seeing in my IOS app for Cox. They didn’t seem to know the difference between a label on a page and a button. They used only one word instead of a phrase telling me what I should see. If I told them I have the mobile app on my iPad, they’d send me a link to get the app for Google, telling me they also have Apple. My conclusion is they have not been trained showing the interface the customer sees. They might know English but not well enough to see what specifically the customer sees on her interface. They should have that available on a monitor so they can better understand the customer’s issue. I don’t Blane them. I blame Cox. This fiasco draining a customer of energy is unnecessary. Now I still have to manage payment method with Citizens Bank.
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Test review
Test review
Scam
New customer here. I just recently moved to a new apartment and was recommended to get cox for my wifi. First thing I have to say is Cox wifi has been nothing but disappointment. From technical issues to having to reach someone on the phone to help my issue get fixed. I was told we were getting a modem which I NEVER received. So then I had to go pick one up from a nearby cox store. Then the modem wasn’t connecting for some odd reason so I tried reaching out once AGAIN to get my wifi started. The girl on the phone told me it will be “free” for the installation in my apartment so I agreed for them to send a tech to install the modem (which I already have installed but wasn’t working). Tech came in, I had to double make sure that it is “free” as I was told and no extra fee for this and he said “yes no charge”. WiFi works great then here comes the bill charging me $100 for the installation. Called cox customer service and was told they will “look into it” and “call us back” and they never did. I even suggested to get the call recording the day I was told “it was free”. Only thing they did after all these waiting days was to move the due date for 5 days and they didn’t do ANYTHING to void that charge. I was pretty much forced to pay something they lied about. It’s ridiculous.
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Honorary mention ⭐️⭐️⭐️⭐️⭐️
This company has been wonderful since the day I moved to Las Vegas, which hasn't been long. From the beginning, I’ve received excellent information, customer service, and assistance with installing my service. I recently relocated from up north, and obtaining these services was incredibly fast and hassle-free. A technician came to set up the modem and perform cable installation in my place; he was knowledgeable and professional. The app is very user-friendly, and I feel that my information is secure. I can't praise the service enough. In the last five months, there was only one Internet outage, and I was promptly notified about it, along with updates on the repair progress. The issue was resolved faster than expected, which was quite impressive. Thanks again. I highly recommend this company.
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My Wi-Fi still doesn’t work
I signed up for cox and thought they were the best! What I have been experiencing is not the case. Had 9 technicians sent to my home and maintenance to change the box on the outside of the home because the install was backdated and needed to be updated and still I only receive a fraction 30 of the Wi-Fi speed of 250 that I am paying for. They tried to make me pay for four technicians an equivalent of an extra $400 and had to speak to a supervisor with billing to take it off my bill. They even promised me if they sent a technician out I wouldn’t be paying multiple times and wouldn’t be responsible for paying the initial technician fee if it was out of my control. Lies! Lies! Lies! I have spoken to 60 different people over the phone for cox and none of the technicians have left notes for the next technician so basically I’m living in a soap opera repeating myself and the agonizing life moments of cox communication who do not communicate at all! From maintenance, to escalation, to technical support, to billing and countless supervisors this is absolutely ridiculous. I just need my Wi-Fi to be properly working insuring the package that I’m paying for. Help please
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Bad service
I got rid of T-Mobile and went with Cox because my Internet kept dropping but it seems like the Internet from Cox is doing the same thing almost as often as T-Mobile did. When my service was connected, a technician from Cox said there was a bad line coming from the street that needed to be replaced and he would submit a work order to have it done. Maybe 2-3 weeks later another technician came because my Internet went out. When he checked into the problem, he also said the line coming from the street needed to be replaced and he would put in a work order to have this done because there was none submitted by the previous technician. To the best of my knowledge, the line coming from the street still has not be replaced because my Internet drops at least twice a day. Before T-Mobile, I had Verizon but made the switch because my bill was high. I chose Cox because it advertises great internet. I’m considering going back to Verizon because my internet never dropped with them, which is probably why their prices are a little more.
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Expensive & inconsistent
Cox Cable is expensive. I have to call annually to see what “deals” they have to try to keep our bill feasible. They require we keep our landline phone as part of the “bundle package” for a “discount” even though we don’t use a landline anymore. If we remove the landline from our service, our bill will increase. We have only kept Cox all these years because we are Padres fans and they were the only way for us to get the games. Cable service is inconsistent. We regularly have to reboot our system. Anytime I contact tech help, they reboot our system and then their answer is to have a tech come to our home. One time we agreed to have them come to our home and then the tech tried telling us there was a charge for him to be there — when we were not told upfront that there was a cost for a tech to come to the home. Now that we have other options for Padres games, we will be looking to cancel our cable service. Cox is just way too expensive.
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Horrible
My service has not work properly for 3 months now. TV comes in and out sometimes for minutes at a time. I called Cox and used there app chat service and was assured that my billing would be put on hold and the problem fixed. A week later on a Saturday my services were shut off even though my bill said due date two weeks later. No one can help me until Monday unless I pay of course for something that doesn’t work. Customer are rude and ignored my requests of a phone number of the correct department and would not let me chat with a supervisor. I wouldn’t recommend Cox to my worst enemy!! Fast forward a year later and Cox has once agin lied to me. After my contract time was over Cox tried to raise my bill this was at the height of covid and the beginning of bastard Biden’s recession. I told them I could afford a hike in my bill. After some back forth we settled and the negotiating was over. Four months now gone by and they charge me whatever they want and definitely not what I negotiated. Cox are a bunch of Cox.
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10/10 DON’T RECOMMEND
If I could rate a 0 I would ... but I had to give it 1 star rating... Well not necessarily the app but the company’s service is what deserves the 0 stars I would highly not recommend this internet service to ANYONE... I was forced to use this internet service through my apartment complex contract they provided a internet box and stated this was the only wifi we could use when signing our lease “it didn’t seem like a big deal at the time.” I pay 113$ dollars a month for internet that CONSTANTLY goes out randomly the wifi will just turn off and disconnect from my tv when my family is trying to watch tv on Netflix or another example is my ring camera and alarm system will have to disconnect temporarily while the wifi is down and use cellular backup data ... It is ridiculous for the price we pay . I have had someone come out and look at our router 3 different times and each time they say “nothing is wrong” . The internet is extremely slow as well most of the time . 10/10 don’t recommend .
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More app options needed
A customer option on the Cox App to add internet discounts, contracts for new plans with the internet, TV, phone and Home Security additions to current plans or month to month with discounts and lower rates that I can add myself; etc.
I noticed that my internet bill continues to increase annually. The discounts fall off every year
and with my lifestyle, I d not have the time or patience to wait on the phone to add discounts to my account and purchase a reasonably price internet service. My rate has went from $56 to $80. I am never late on my payments and do not go over on my usage. It is simply the contract for the year or the discounts applied fall off. With the ridiculous inflation on everything due to the greed of the corporations and Biden's self acclaimed Ukraine war that is bleeding the US dry with Billions upon, Billions of the US tax payers money. I cannot afford to pay $80
for something that really should only cost $25 a month. Again, We need to expand the Cox App to include self service for the customer, to include adding discounts for lower rates.
I noticed that my internet bill continues to increase annually. The discounts fall off every year
and with my lifestyle, I d not have the time or patience to wait on the phone to add discounts to my account and purchase a reasonably price internet service. My rate has went from $56 to $80. I am never late on my payments and do not go over on my usage. It is simply the contract for the year or the discounts applied fall off. With the ridiculous inflation on everything due to the greed of the corporations and Biden's self acclaimed Ukraine war that is bleeding the US dry with Billions upon, Billions of the US tax payers money. I cannot afford to pay $80
for something that really should only cost $25 a month. Again, We need to expand the Cox App to include self service for the customer, to include adding discounts for lower rates.
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