Leave a Review Harkins Theatres
Frustrating!!!
I love Harkins, but this app absolutely stinks! I can’t even get into the gift store to buy a gift card, please don’t make it hard for you to take my money! I’ve tried on both the app and the website, striking out and getting error messages, even after refreshing pages and exiting/re-opening app. We’ve been loyal Harkins customers for years, but this app is really testing our patience and goodwill. UGH!!Show lessstripes4life!
This app stinks on ice!
Ever since the big fancy update, as I’ve seen other people‘s comments previously, and still not fixed, it changes the expiration year to seven years in the past. Which means I have to delete the card and re-add it again and again and again and again! Get this fixed!!! Apparently nobody with the app developer read these things!Show lessDonnieHollywood
Still waiting…
Can’t get this thing to open for anything. Legend says it’s still loading to this day.Hfcmpaof321
Needs work
I like the app it’s a bit glitchy at times and it’s hard for the cashier to read the barcode but it’s still useful though the register froze after I redeemed my reward points and got charged twice and on top of that I missed the first 15 minutes of the film and on top of that the movie sucked. Next time I might use just cash and stay away from using apps.Show lessZerowingx
App doesn’t hold payment info
Since the app updated to current layout, I have not been able to actually BUY my tickets in this app because the app doesn’t keep my credit card info! When I enter my info, and I even saved one card as a default for payment, and click to complete order a pop up says to enter payment information. Aggravating! I have had to go to the Fandango app to buy my tickets. 🙄Show lessTaliaPrince
The new app updates are terrible!!
The newest update that Harkins has done on their app is TERRIBLE! It used to be so easy to navigate different theaters, different movies, awards, and upcoming movies. Now, the print is so small, it’s illegible. The dark background is very hard to read. Searching for a movie is very difficult and forget trying to find award info! It’s constantly crashing. I could go on, but I think you get the picture. Please bring back the old app! It was so much better!Show lesstphil14
Huge overhaul
Since they’ve overhauled the app, everything works smoother and cleaner to look at. The only problem is when I’m using auto fill on the Harkins Reward sign in feature on the checkout pages for movie tickets—the small section will refresh after you auto fill, close the password section, and force you to manually enter the password instead. Otherwise everything works so far.Show lessBlahblah0625
Change is Great!!
Updated the app yesterday and already love the new design! Especially love that I can track my Harkins awards in app and see how many vouchers I have left. Once I got used to the new layout I instantly was able to navigate the app flawlessly! Also I really enjoy looking at my movie history since it shows you all of your old stubs!!Show lessBountyHunter17
The Redesign Ruined The Functionality
Used to love the app. Was about to quickly check movie times at all of the theaters that I had favorited. Now I need to sign in to favorite certain theaters and when you’re looking at theaters movie times it doesn’t even show up full screen. Overall the redesign ruined the functionality, and ultimately I will check less theaters to see if a movie I want to go see is playing. Probably resulting in me seeing less movies.
I understand it will make more people sign in and use the app for a longer period of time because of the terrible UI but your app is made to get people to come to theaters, not to stay in the app longer.Show lessgolfest golf
Bad Upgrade
I had used this app weekly to quickly see what is showing at my local theater. While it needed an upgrade to help with backing out of the seating portion without having to be taken to the beginning, it was already good enough. However, the new update has now made it extremely hard to use with only allowing a very small portion of the screen to be used for selecting a movie. I use to buy the 50 pack of vip tickets annually and would have but it seems they really are forgetting about us so I now for the first time went to AMC. I live Harkins but I believe in supporting those who support me as a customer. Please, at least give us a option to switch back to the classic mode app. I will come back in a month to see if Management made any changes. Thx
PS: sometimes, somethings just do not need changing…..Show lessSly calm
