Leave a Review Harkins Theatres
Way too cumbersome
I like the options to pick seats in advance but do not like that there are no refunds?? Not even for future show credit? Other apps let you cancel within a reasonable time before a show. And don’t get me started on getting the rewards program credit. I sign in through the app but my rewards doesn’t track to the purchase? Let me go to another page to get the super long number, write it down since of course I through away the card when I registered, do start over again to enter it. All while the 10 min ticket is counting down. A pain.Show lessgroovymoviemom
Great concept, poor application
The idea of a rewards program is great, and finally adapting one of the lone things that AMC had over Harkins. The popcorn perks, great idea. For someone like me who goes to the movies once a month, it pays for itself and saves me in the long run.
BUT THIS APP!🤬!🤬!
This app fails significantly. The interface and ease of use is awful. You have to sign into your rewards and to your harkins app to buy tickets. Logging in to both, though in the same app does not link the account numbers together. No ability to copy and paste the account number into the required login field when buying tickets. From a user standpoint, this app is unpolished and years behind Fandango. I’d rather go direct to harkins to buy my tickets ahead of time and save on the convenience/handling fee from Fandango, but this app is a terribly experience and worth the cost of paying extra elsewhere. I hope they fix this app, because again the idea is great and long overdue, but until then, it’s just not the convenience it claims to be.Show lessNick_thompson23
Reserved Seating Issues
Overall the app is great if one is just using it to check the next movie times. However, the app frequently logs one out, despite checking the box “remember me” when signing in. I mention this as the app allows for five minutes for checkout - starting from the time the number of tickets are selected. The next step is to choose one’s seats (this is an important step, and will come into play later). Then checkout begins.
The app instructs one to sign in - remember- the five minute clock is ticking- and inevitably it will inform one to sign in. Then the payment info is entered, and finally, one arrives to a “Preview” screen to preview the purchase. The clock is still ticking. If time runs out on this preview page, too bad - return to Start.
When you do return to Start, you’ll likely want the same seats you selected the first time. Too bad for you. They are no longer available. Not because another moviegoer has purchased them - no, they are now in the Twilight Zone of internet holds. Don’t worry, they will likely be available in several hours though, should one have that sort of time to wait.
Pro tip: DON’T select seats unless you’re absolutely sure you’re going to go through the entire process of purchasing, as once the seats are selected they are put into this hours long limbo, from which they may never return.
Good luck my fellow moviegoers. I wish you all great movies with perfect audiences.Show lessDesertdog6
Can’t use a Harkins Gift Card to pay for movie
Well, I’m now forced to buy tickets ahead of time to ensure I get the seats i want. That would be great if i could use my Harkins gift card in their overly cumbersome check out process through their 3rd party vendor. I sign in to the Harkins app to pick my movie, then sign into their movie pass check out with another log in and password, leave the app to get my Harkins award number, come back and find that i have to start the process all over again. Fine... i restart the process, do all the log ins, and try to pay with my gift card. I can’t use it! I can only use the movie pass brand of card. On top of that, I have to pay a processing fee for the privilege of checking out through their app. What a great way to further drive customers from your business and to streaming in their homes.
Personally, i find the fandango app easier to use. I still have to pay a service charge, but at least I’m not fighting the app. I still cant use my Harkins gift card there either, but, for a regular credit card or paypal transaction, it is much easier.Show lessAZSunshineGirl
Move Pass via App
As more and more theaters are going to reserving seats and using technology/mobile devices, I found that I can not use "Harkins' Movie Pass" (VIP Classic or VIP Ultimate". I receive these passes from friends and coworkers often. But my local theater now uses seating reservations and when I try to purchases tickets, I can not use the movie passes that I received. I have been told by Harkins employees that I must purchases the tickets in person at a theater in order to use the passes. PLEASE HARKINS, address this! Let me use my movie passes on your app or other third party apps.Show lessBig Monty 2
Great app!
Harkins Is one of the best theater chains in the country.
The current version of this app does not seem to use location services correctly. I get an error informing me to enable location services but when i check they are already enabled.
Its also a bit weird that the only way to submit a bug report is via this review. The "developer" link in the app info sends me to the main Harkin's web site. Not exactly the ace for a bug report.Show lessPixelmonger
Greatest Movie Theatre Around
I have been going to Harkins Theatres for a long time and they have never left me disappointed! I have seen hundreds of movies there and would recommend them to anyone. The customer service is always phenomenal. Midnight movies are always a blast. I never go to any other theatre. This app just adds to their awesomeness. It's very convenient and helpful in knowing show times and what's playing at which theatre. Harkins is the best!Show lessdloganderrick
Finally!!!
Thank you for finally resolving the format issues solid app if you go to Harkins!!!! You guys should replace the synopsis book at guest services with an iPad or tablet loaded with this app it would be ten times more helpful for guests and bring Harkins into the new age of tech after all it is the ultimate movie going experience!Show lessThe future of mobile payments
Need to be on top of things.
How about a version for the new iPhone 5. How about Harkins let's other apps do ticket purchasing... Where are coupons or a way to buy shirts or souvenir cups. Come on this app could be so much better. This is your business out front and in the palms of people's hands! I rather use fandango but I cannot purchase tickets. I rather go to AMC but there is only one theater in Flagstaff AZ...out of date Harkins! Horrible app! Wish I could give it half a star. Half for at least showing movie times.Show lesswscow84
good info, needs work
when I first started it thought I was in Arizona. I'm not. it didn't prompt me to set a zip or use my gps location. I stumbled onto to settings page and tried to use the GPS option but it never updated my actual location so I finally set my zipcode. this was not user friendly start. the app itself has good info but you can't purchase tickets. A link to the website would have been nice for version 1 to go buy tickets but that is missing too. I had to go to the web research the website and re search for my movie to buy the tickets. looking for a version 2 to step it up b/c I really like the theater itself.Show lessIamSpy
