Leave a Review Private Photo Vault
Cool if it worked
I use this all the same way everyone else does. Needless to say after an updated about a year ago, all the photos and videos I had disappeared. The photos and videos are still there but they don’t show and causes the app to crash. I reached out to support and they informed me that this was an issue <300 of a million people were experiencing and that an update was coming. After no luck I figured id upgrade to the premium app hoping I can restore the pics. After a year and several phones, the issue still persists. I figured I’d try the WiFi sync which I got to login but once I click the album, the app crashes on my phone and the page won’t load. I tried to export the photos and the same thing. Needless to say the developers have yet to address this issue and are blaming the way the phone is backed up, yet all my other apps seem to be working. If the photos are still there, it seems the app is failing to open them correctly. Hopefully they find a solution or a work around. Avoid the “first of all I’m sorry you’re experiencing this issue” response and resolve the issue or provide me on away to recover my stuff.Show lessMusaabo
Great App Until You Lose your Phone and all Pictures are Lost
I have been a regular user of photo vault. I started with the regular version and then paid to get upgraded to the pro version. Everything seemed fine even until I lost my iPhone in summer 2019 during my research trip and had to restore/recover lost data. Lol and behold, not even a single one of the over 3,000 archival/research document pics that I got and moved to the vault were restored; I mean, not even a single one. I tried restoring from my itunes and iCloud yet no way. Never trust this app to recover your lost photo files. To make matters worse, I wrote several emails to the developers and even went to their company website to lodge a request to Legendary Software Labs LLC and not even a single response. At least, if you cannot solve the situation, calm your clients and respond to a single request. I cannot believe that after paying the monthly fee, I cannot even recover any thing. I felt frustrated because I so much believed in this app and even got my friends to get it. Now, I am lost and disappointed to say the least. Thanks but no thanks.Show lessBrytalozy
Not a good look
Since starting high school I’ve had a lot of use for this app. Starting in 9th grade I asked my friends what app I should use to store photos and they recommend this however, I wish they didn’t. I went along my high school journey quite smoothly using the app with minor or little problems but now I just finished my senior year and I am about to enter college and my photos are completely erased. It’s been like this for at least 8 months maybe a year. I had two albums inside the app. One for videos and one for pictures. All 600 pictures in the picture album have become corrupted because they all show a standard image. However with my videos I can say that around only 30 out of 130 videos are corrupted. I don’t know how this occurred and I’ve Tried everything to get them back but nothing has worked. Keep in mind when you add any photo or video to an album they give you the option to delete it from your camera roll. I did this and now the pictures and videos are lost forever I guess. So if you plan on using this long term I would suggest finding another app because you will be heartbroken once you see everything is corrupted. :(Show lessMondo Rondo
Update
Upon updating to 10.3, no longer able to transfer photos from pc to iPhone via lightening cord, via iTunes. Prior to the latest update, there was an “iTunes Album” where the photos would be transferred but that is gone. Now, there is only a “main album“ but photos can’t be transferred there with cord. The only option for transferring photos from PC is via Internet, which defeats the purpose of privacy in “private photo vault“. Hopefully, this is a mistake and will be fixed but until then, very disappointed.
Update: Received reply reference this issue. The iTunes folder will be added for the next update allowing transfer of files via lightening cord. Great attention from app developer. Thank you!Show lessIhatemosquitos1968
Tech Support will not reply
First off I’ve used this product for years without any issues. Recently they released Ver 10.3 I believe and it was automatically downloaded and updated my app. I noticed there must have been an update after seeing a much improved editor when I edited a vid. I closed the app, reopened it 15 minutes later and all of my files were encrypted or at least I’m assuming that because over 3,000 pics & vids showed nothing but the grayscale wave in all the directories. That’s it, the only viewable file out of almost 3,000 was the one I edited. I’ve tried texting, emailing, copying, etc out of the app but nadda!
I have pics of everything critical in there. My last backup was over 3 months ago. That puts me out of almost a thousand pics & vids. I can’t get a Tech support reply, I’ve sent multiple request for help but nothing. I’m very frustrated that their success has given them a sense of complacency to my need for help.
I have almost 75gb of data (+-3000 files)that only shows up as a defective wave. I need those pics to access accounts created in the past few months. BE WARNED-Back up you iPhone on a frequent basis.
Help!!!!!!!Show lessVin_D
Developer Response
First of all, sorry about any problem. If you have performed a recent backup of your device to iTunes, I recommend restoring your device to the previous backup. After restoring, before opening the app, immediately update to the latest version of the app in the app store and then everything should be there. We apologize for this problem, it is affecting a very small number (~300 users out of millions) of our users overall, but we want our app to be completely bug free and don't want anyone to have a bad experience.Torn About This App
The update to 10.x seems to have corrupted all my photos on my iPad. I had a lot of photos on there but now they just show white squares that won’t open and I can’t export. I’ve been using this app for 3+ years without issue before this update and it’s been great but now I’m really concerned about sticking with it.
However - on my iPhone, the update to 10.x hasn’t messed anything up (yet, fingers crossed). Maybe it’s because I haven’t opened it as much or at all between minor updates in the versions 10+ and onward or maybe it’s because I only have 3 albums and a much smaller number of photos. Also it could be that all my iPhone pictures were imported through app extensions while on my iPad I used the web import feature a ton. I honestly have no clue why one device works and the other doesn’t.
For reference: my devices are an iPhone XR and iPad Pro 10.5” both running the latest version of iOS and this app (10.3). Hopefully this info can help the developer nail down these issuesShow lessMajor_Ursa
Awesome app, just one little thing missing!
This app is great. It’s extremely safe because you need a password to open the app and another password to open the hidden albums (if you want to be 100% safe, you don’t necessarily have to). The only thing I think is missing is that I wish the app would save my pictures on my “profile”. Since it’s deleted from my phone and hidden inside the app, you would think that the pictures are saved on some type of cloud or inside the app itself but it isn’t. I switched phones and lost many pictures and videos because I didn’t think of downloading them onto my computer before switching phones. I also hoped that since I use an email and password it would save them somehow but it’s not the case. Regardless I still have the app on my new phone and at least now I’m aware of that so I can take care of it before I ever switch my phone again.Show lessLett2icia Freitas
Love it so far
The Ap Opens lightning fast unlike the calculator vault that takes forever to open if it does at all and usually takes multiple tries.
You do have to upgrade this Ap if you want the Ap to do what you downloaded it for, but that's just business.
So far I am very pleased so far. I also like that I can move pics in the folders and edit them there and it's all seamless and very easy, also not available on the previously mentioned Ap.
A nice upgrade/Fix would be to have the option to see the folders in a Grid/Window option along with the default vertical folder view and folder auto-alphabetic orginizing would be Stupid proofing what I already do myself. NO COMPLAINTS thus far, I highly recommend this Ap!Show lessGrizzleebare
Great App
I just purchased this because the one I was using will not work with iOS11 beta. Photo Vault does everything pretty well including getting my photos imported easily from the camera roll on my phone as well as importing photos from my Mac using iTunes which is the way I always imported large numbers of photos from the Mac. The Touch ID is also greatly appreciated. As a major improvement I would like to see the library separated into a "local" and "iCloud" libraries so the cloud version is automatically and always synced with your iPad. Overall I'm very pleased with Photo Vault.
Since I wrote this, I’m finding that my new iPhone XS on iOS12 refuses to work when using iTunes sync. It downloads the photos into the iPhone as if it’s working properly(and taking up space)but the photos don’t show up within the app. Right now the only way I can transfer photos and videos from my iMac is via WiFi sync.Show lessHi surfer
Best photo app ever!
You can set passwords for everything and finally have your privacy! You don't have to pay for anything and you get all these epic abillities! You have 3GB to make like thousands of albums and add millions of photos, and if you delete any of your photos by accsedent and you don't use recently deletes in Photos on Iphone and maybe IOS/Android. YOU DONT HAVE TO WORRY! You don't loose any of you photos in this app! It also gives you the choice to delete those photos from camera roll, while you add them to your album! That's some juicy proof. You make you albums by typing the password and the name then adding photos and finally your done. Basically 10 clicks to save all of your videos and photos. Anyone can afford this! Anyone can use it! And anyone can have personal privacy! All with a completely free app.Show lessDane Charles Crawford
