Skroutz plus
Worst shopping app
Response from developer
Hi there! We are so sorry for the inconvenience! Please contact us at mobile-reviews@skroutz.gr and our team will do their best to resolve this issue as soon as possible!
Άχρηστο app
Response from developer
Λυπούμαστε πραγματικά για την εμπειρία σου! Μπορείς να μας στείλεις περισσότερες πληροφορίες στο mobile-reviews@skroutz.gr για να σε βοηθήσουμε με τον καλύτερο δυνατό τρόπο.
Bad products, platform filled with scammers
Shops make profit with the outrageous amount they charge for delivery, and pay at collection service they offer.
They sent a damaged or low quality product, then- following your complain -the next day or two they sent another damaged product to make good on their word for the damaged product they sent you and that product is worst than the previous one!
You just lost your money, because they become arrogant on the phone - if you call them!!
Skroutz should take responsibility for the fraud that's happening on their platform! ( shops and courier companies )
Fake photos, different products, fake products, you should clean up your business Skroutz, you really should! No one feels safe shopping on your platform anymore! Offering Plus ( or however it's called) service it's like you've been living in another reality, you need to address the issues your customers are experiencing or maybe wait, we are not your customers the shops are, no?
Fine them, stop their business for a period, check them often, redirected sales should be recorded too, there should follow specific rules regarding customer support and product quality.
There are plenty of things to do to make sure that your actual customers are protected! You don't respect my time ( or any of your customer's really) and you don't protect me as your customer! I was just looking for something (that's what triggered this review) and the shop you recommended is the worst of the worst lol, they send me twice a fake battery ( juice pack) what a waste of time!!!! And of course I lost my money!
Response from developer
Thank you for your review and the details you provided! We're doing our best to constantly improve the services we provide. 🙂 In addition, in case you're encountering an issue with an order placed through the Καλάθι του Skroutz option, you can directly contact us via this contact form: https://help.skroutz.gr/hc/el-gr/requests/new Still, for your orders directly through our partner stores, contact us at support@skroutz.gr and include any relevant order receipt, to properly assist you further.
Receipt (παραστατικό)
Response from developer
We're sorry to hear that & we'd love to take a look at the issue. For an order placed through our service “Αγορά μέσω Skroutz”, please contact us via this contact form: https://bit.ly/3wjBlNr. Still, for your orders directly through our partner stores, contact us at support@skroutz.gr & include any relevant order receipt.
English please
Response from developer
Thank you for your review! We are investigating the option to add it in a future version. Stay tuned for the next update! 😊
Not efficient if you need it for business purposes!
Response from developer
We're sorry to hear that & we'd love to take a look at the issue. For an order placed through our service “Αγορά μέσω Skroutz”, please contact us via this contact form: https://bit.ly/3wjBlNr. Still, for your orders directly through our partner stores, contact us at support@skroutz.gr & include any relevant order receipt.
Terrible processing and delivering of orders
Customer service is ineffective at least in relation to ACS.
The app should have had an option to CHOOSE your courier AND/OR at least give a discount to pay for my time standing in the queue - which anyway I can’t as I have mobility issues.
I have bought Skroutz Plus but I can’t get ANY parcel delivered to my place if it’s handled by ACS.
Skroutz does not do anything about it.
Response from developer
Hi there! We are so sorry for the inconvenience! Please fill in our contact form here: https://bit.ly/3wjBlNr and our team will do their best to resolve this issue as soon as possible!
Awful app
Edit: what the developer says is wrong. The app is still in Greek. Total garbage
Response from developer
Thank you for your review! We have great news! English language has been added to the Skroutz app. 😊 To change your language please follow this path Profile> Ρυθμίσεις> Αλλαγή γλώσσας.
No English version
Response from developer
Thank you for your Review! The English version is not available yet. Still, this is a common request and we are investigating the option to add it in a future version. In case of additional questions/issues, do not hesitate to contact us by email at mobile-reviews@skroutz.gr, as well.
