THE OUTNET User Reviews

THE OUTNET: UP TO 70% OFF

THE NET-A-PORTER GROUP LIMITED

Lifestyle

Shopping

Reviews Summary

Positive highlights

💎

This app hasHigh-quality designer items

💰

This app hasGreat value for money

🛍️

This app hasWide selection of clothes to choose from

🚚

This app hasFast and reliable shipping

🎁

This app hasBeautifully packaged items

🛒

This app hasEfficient and straightforward shopping experience

🔍

This app hasHelpful search and filtering options

👍

This app hasSatisfied and loyal customer base

Negative highlights

🚫

This app hasItems not in stock despite being shown as available

📦

This app hasDelayed or cancelled orders

⚠️

This app hasQuality issues with items received

🤖

This app hasBuggy app with poor user experience

🔍

This app hasLack of detailed product information and sizing guides

🔁

This app hasRecycled or vintage items sold as new

🔒

This app hasDifficult to get in touch with customer service

💰

This app hasOverpriced for the age and condition of some items

Top reviews

Most RecentHighest RatedLowest Rated

Items always bring a smile to my face

Rarely do items from OUTNET doesn’t bring a smile to my face. Always happy to receive my packages from them. Unique items.

D Adewole

3 years ago

My go-to shopping anywhere

No matter which country I relocate to, I can always find what I want to where that can work with local style here at the OUTNET. Easy to shop w reliable shipping&return anywhere in the world. Love it!

With the freshly updated 2021 website, it is much more shopper-friendly. The functions within „my order“ and „wishlist“ work so much more efficiently. The update is nicely done. Congratulations!

Show less

Will be back

3 years ago

Always Easy

Been shopping on Outnet for quite a number of years now. Usually can relax in bed, shop on OUTNET and find what I need. And if for whatever reason, the item isn’t suitable, returns are VERY easy.

wendy i.

3 years ago

Wish list does not work anymore

I’ve tried repeatedly to save things, either by adding them directly or by moving them from the shopping bag, and absolutely nothing gets saved to my wish list. This is new to the last update- it worked fine before. Pls fix.

ChloHudC

4 years ago

Very bad experience

Have very bad experience the OUTNET not refund my money ! I paid cash on delivery ! Already 20 days no response! I order jacket size 8 it cost 1017 dh exchange to size 10 but that size was to big I ask them to exchange again to size 8 . Customer service advice me to return item and ask for refund and reorder again ! I do return and since then no one contact me ! Very disappointed

Show less

Farasha313

4 years ago

Hard to use

When reviewing something like a Black Friday sale it takes ages to go through the selection. I had to apply the designer filter 3 times which takes a while. I understand you want people to use the app but for large sales it’s difficult and frustrating. Tap the wrong icon and you’re back to the start. Prohibited me from looking at shoes, bags etc because it was just too hard.

I would suggest for large sales allowing access via browser also as it’s much easier to use when scrolling through larger selections.

Show less

outnet regular

4 years ago

Response from developer

Hi 👋 , Thank you for taking the time to leave your review. We apologize for any frustration caused by this. We are currently working on our filtering functionality to make it easier to filter down in the future. We plan to release these changes in the new year, so watch this space! Thanks, THE OUTNET team.

Too easy to use

Love this app. Best feature is the consistency of the product pages. Love getting to see the item on a model. Helps every time. And super good functionality to pay as well.

unmckay

4 years ago

GOOD FOR MY EYES AND BETTER FOR MY POCKET!

I am so happy I found this website... I smile every time I go to my closet because I finally see clothes that I actually want to wear and I didn’t rob a bank!

zawadi2020

4 years ago

High Fees

I got stung with very high fee’s that I didn’t realise about until after . I returned two deliveries of beautiful clothes but they were to small. I ended up losing over $400 in tax and duty fees. I’m very unhappy.

Worried costumer

4 years ago

Response from developer

Hi 👋 , Thank you for taking the time to leave your review. We apologize for any frustration caused by this. We want to get this sorted for you, so please can you get in touch with our customer care team by dropping an email to customercare@theoutnet.com. We have made them aware of this and they are on hand to assist you. Thanks, THE OUTNET team.

My favourite online shopping experience!

I’m a previously reluctant online shopper but using the OUTNET app + knowing that I can send any wrong sizes back = my new heaven! Customer service and delivery is 5 starts! Thank you OUTNET for being so AMAZING! 💓

Dr Katherine Iscoe

4 years ago

Response from developer

Hi 👋 , Thank you for sharing your feedback. We’re very happy to hear you enjoy shopping with us! If you need anything in future, just let our Customer Care Team know. Thanks, THE OUTNET team.