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Cancelled transactions
Sending WU to Ukraine has not been consistent. WU can cancel transaction without explanation. Yes, they refund minus the transaction fee, but they are horrible in telling you why? I want to know why so we can have corrective measures in place. It was cancelled every time when my friend in Ukraine was trying to retrieve it. WU can also not explain why transaction can be for most part be instant or take 4-5 days. No consistency and sloppy platform.
Update: I did speak with supervisor at WU, but they can only tell me it was a compliance issue. That is all they would tell me. They also told me that WU has some issues in certain Ukraine cities. However, that was not the case here because others received WU at the same bank. Bottom line is that I still can’t send money to my friend in Ukraine who desperately needs it. Russians destroyed her whole city. She lost everything. She is of course no longer in Russian occupied territory. WU can only tell me it would be resolved at some time. So what does that mean? Next week? Next month? I can understand that scams are rampant nowadays, but for me WU is useless because they did not resolve my issue and provide no tools to resolve issue.Show lessTapir2216
Developer Response
We are sorry to hear about your experience. We would like to hear more on what caused this negative feedback. If you wish to let us know, please contact us through our US Customer Support Chat at https://wucare.westernunion.com/care/s/chat-with-wu?language=en_US. You can alternatively contact us by phone at 1800 325 6000 when calling from the United States. If you are a TTY user, we are ready to help you too at 1800-877-8973.Update Your App
I have been trying to send money thru Western Union for almost a month now and still no luck. Apparently there’s a different site or app in every country. Like when you download this app, it automatically registers to United States so of course the default is USD and I can’t change it. Thing is, I am here in New Zealand. I asked for customer support. I did a live chat with their rep and good thing they provided me a link to open the new zealand site. I registered in the NZ app and was so happy when it changed to NZD. But! I couldn’t proceed to sending money because they only accept NZ drivers license and NZ issued passport as a valid document for identification. Like how about us who’s only here for a work visa? I don’t have those two docs. We just want to send money to our families back home.
So please, I hope you can do something in your app or have a standard app for all. Where we have the option to select what currency we send and receive. And you should also recognize any valid passport from different countries coz not all living in one country are citizens there. Now I have no choice but use other apps.Show lessForusre
Developer Response
Hello, thank you for your review. We are really sorry for this inconvenience. We recommend you to visit the nearest Western Union agency, they will accept your passport, you can find it here: https://www.westernunion.com/global-services/find-ions?WUCountry If you still have any doubts or comments please contact us via the "Contact us" option at the bottom of the website.Ads
My WesternUnion app has became another place for those stupid ads. I can’t even do business without have to answer questions about stupid ads. If I wanted those, I would go do it myself. This is ridiculous. I hate it. Also also I made a mistake one time send annette 3 to 4 business days because it took seven business days and that’s not counting the weekend. The last time I paid for in minutes I want my wife went to pick it up the place that they didn’t have any money, not even half of it. I paid for in minutes do you think they’d refund my feet? Do anything to make something right no. And you’re supposed to be able to go in there with the ID and your ID and the Lady in there quiz my wife who I was why am I sending her the money? I’m very frustrated. Yes, I am older and I’ve been doing business with them for over 50 years. It seems like whoever is running to WesternUnion now pride that they had years ago to make sure everything was done, right. Do you want my wife to go to the store and then have that lady called into the main office and explain to them why they didn’t have any money. Seems to me if I was part of the WesternUnion I’d be calling him myself to find out what’s going on. Just said how things change over the years said to see it, go down the hill.Show lessWorthless too
Developer Response
We are sorry to hear you have had a bad experience using our app lately. We hope that in the near future we will be able to offer you a better service.