Leave a Review Barclays US
Bank is a DISGRACE- take it from this CEO
I keep millions in my bank and credit union. I just have a small credit card with this company. I don't use this card as I have an Amex that I use for business. my card had $8500 of fraud charges on it and Barclays has done nothing to fix it. I've been paying it off in large chunks. Every month I pay a few thousand dollars on the bill and they gave me a late mark on my credit report. I paid the bill a month early and they penalize me. I sent a letter to their credit department and they have done nothing about it. My minimum payments are $100 on this scam that they ran on me and I have paid $1000-$2000 a month yet they gave me a late mark and ruined my perfect credit scor. Why can't I pay the bill a month early? I'm paying a $10,000 fraud charge with interest and you guys mark me late for paying a month early. These are the dirtiest most evil people in the banking space. Do not ever bank with these people. They are flat out evil.Show lessvinnie1975$
Developer Response
We're very sorry for your experience, and we would like to document your feedback. If you have social media, please contact us via private message on Facebook, or DM us on X formerly Twitter or Instagram. Alternatively, you may send us a secure message on barclaysus.com by selecting Contact Us at the top of our homepage. Thank you, Salah @AskBarclaysUS www.facebook.com/BarclaysBankUSBarclays are god awful!
The worst credit card company ever. I was alerted to potential fraud. Barclays cancelled my card. From November 14 I spoke to 8 different Barclays representatives. 4 promised my new card would be sent out. They checked all my details, then obviously, hung up the phone and did NOTHING. I was traveling and needed my card. I finally spoke to a rep, that told me all the prior reps had failed to order a new card for me. She ordered a card and had it mailed to me in Thailand. I received it yesterday, December 3. I tried to use it today and the morons at Barclays declined it, because of fraudulent activity. I am supposed to call them to sort out the problem. They have notes saying I am in Thailand. The people at Barclays can read the notes and see how much trouble they have caused me and still it goes on.
What a chronic bank Barclays really is. Representatives that are barely trained and without any ability to take responsibility for the job they are supposedly doing. In the meantime I am stuck in Thailand with very limited financial resources.
Barclays, you should be ashamed!Show lessBroetzman
Deceit
When I applied for the JetBlue credit card, I was very excited. During the process it offered a balance transfer, but I was unaware of the fee that I’m charged. I’m sure the website displays it, but it’s displayed in such a manner that it’s easily missed. As a consumer, I’m very mindful of how my money is spent but when I transfer the balance from another credit card, I was doing it so that I can push out my due date. Unbeknownst to me I signed up to be charged $500 for the statement balance transfer. I am disgusted with how this relationship with JetBlue credit card started. I would never recommend this card to anyone because the website is deceitful. I think it should be made clear that customers will be charged such a high percentage to transfer a balance. There is no incentive to transfer a balance.
What made it worse is customer service was not able to help with my innocent error. I have great credit but unfortunately they didn’t value me enough to credit me the $500 I was charged.Show lessDeceit on the website
Developer Response
Please accept our sincere apologies if we have fallen short of your expectations. We would like to document your feedback. Please contact us via private message on Facebook, or DM us on X formerly Twitter or Instagram. Alternatively, you may send us a secure message on barclaysus.com by selecting Contact Us at the top of our homepage. Thank you, Gigi @AskBarclaysUS www.facebook.com/BarclaysBankUSThe WORST - 0 Stars!
This has GOT to be the worst finance company. They took over the GAP/Old Navy credit card and since DAY 1, I’ve had issues. Every single month, I have the hardest time logging in to pay my bill. Every. Single. Month. I have a password manager on my phone, so it’s not like I forget my information… I’ve changed my password multiple times. I tried logging in today and the exact same issue I’ve been having is STILL an issue!!! I don’t understand how a company that makes millions every single day cannot have a working app/system. How ghetto! If you use “forgot password” you need last 4 of SSN, DOB, and the 16-digit account number on the card. I don’t carry that card and frankly don’t even know where it’s at! If I have my personal information, why can’t that be enough??? PLEASE FIX THIS ISSUE SO I CAN PAY IT OFF AND CANCEL MY ACCOUNT. I am more than FED up. I’ve had multiple credit cards from different companies last and present and I’ve never had an issue like this. Get it together Barclays! I’ll avoid your company like the black plague.Show lessYoMasterYnez
Developer Response
We're sorry to hear this and we would like the opportunity to notate your feedback. If you have social media, please contact us via private message on Facebook, or DM us on Twitter or Instagram. If you don’t have social media or if you would prefer a different method to contact us, you also have the option to send us a secure message at www.Barclaysus.com. After logging in go to New Messages at the top of your home page. Thank you, Salah @AskBarclaysUS www.facebook.com/BarclaysBankUS/Lost cryptocurrency recovery
I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz.
Unfortunately for me, I invested 80,000
GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 280,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of itech koa. So i file a report and he was able to help me get back all my lost funds within two weeks. I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to itechkoa@Gmail.Show lessPrinceanieinterior
Shockingly terrible bank
I thought Barclays was a reputable bank however I am now having huge concerns. I signed up for a card never received it went to the store because I needed to be able to make a payment they said I had to wait for the card to set up payment. Two months later and 2 late payments I then receive a statement but no card. Called them got a credit that never showed on the statement. Set up my online ability to pay the bill and minimum payment is more than my bill. Called again and everyone sees the credit bill n there end and can’t understand why it’s not updated online. Now I have 2 late payments on my credit report because of this bank. And I’m still on hold and they’re stating they are trying to push the credit through and don’t know if they will be able to. Wth Barclays? 2 calls to this company and their system is apparently freezing WHAT?! Yeah don’t trust them. The customer reps have all been polite no issues with them BUT their computer systems are horrible this makes me nervous because I have to be able to trust that they are running secure system. This is bad Barclays.Show lessyvee2023
Developer Response
We're very sorry for your overall experience and would like to document your specific feedback. If you use social media, please contact via private message on Facebook, or DM on Twitter and Instagram. Or via secure message at www.barclaysus.com. Just log in and go to New Messages at the top of the home page. Thank you, Salah @AskBarclaysUS facebook.com/BarclaysBankUS/If i could give a 0 star i would
I have been a member for over 8 years, i have never missed a payment, i always pay on time but when it comes to costumer service horrible, i made an on time payment for the bill of march, days later i made another payment for over $1600 for the bill of april, it counted as a march payment when i already paid the bill of march days before, i called and asked them they said yes because i paid it on march, i told them i had never had this problem if they could help me because i made a huge payment, got told no there policy change they can’t change the payment for april and if i didnt pay the “april bill “ ( that i already paid) they were going to charge me interest and non payment penalty. I made 2 payment on march but the second one was for the month of april, they solve nothing, so disappointed.Show lessLyraKingdom
Developer Response
Hello. We’re sorry to hear this and we would like to look into your concern. If you use social media, you may contact us via Twitter or Facebook at bottom of BarclaysUS.com. You may also call Customer Care anytime at 888-232-0780. Thank you, Salah www.facebook.com/BarclaysBankUS/ @AskBarclaysUSFEELING SCAMMED
First off, literally every other app I utilize for banking purposes has face scan login capabilities. Pretty much a leading factor in not using my Barclays credit card as much as any of my other cards. Oh and not to mention, the only reason I signed up for a Barclays credit card in the first place was because the original offer was for a card backed by Uber in which you could get 5% cash back on dining out expenses and other misc. Uber related benefits. That only lasted for a year, maybe two, until they switched the card to a ‘Barclays View’ card that doesn’t have any of the same offers that the Uber credit card had. Feels pretty slimey if you ask me, because I wouldn’t have ever signed up for a ‘Barclays View’ credit card with its current perks. At the end of the day, I feel pretty cheated because everyone knows what happens when you cancel a credit card that you’ve used for a while.Show lessJR1TCH
Developer Response
We're happy to advise that biometric login is available in our app. First enable FaceID or TouchID in your phone settings, then click the menu bar in the app, and the options will be located under the Login Preferences section. Our apologies regarding the card changes, this was done because the partnership with Uber had ended. Thank you, MichelleWrong math
Barclays approved me for a certain amount, then they proceed to do a Balance transfer for more than the available credit, which put me $555 over the limit. No Senior manager was able to help me, nor did they accept it was the bank’s fault that my balance went over the limit, yet I was very upset because that could negatively impact my credit score. They gave no solutions as to how to fix the issue, they just said to make a payment that will bring the balance down to, or below the credit limit.
I think it’s very irresponsible on their behalf to have transferred more than my available credit, if I would have done it manually, I would have done the math, and transfer a lesser amount.
Very disappointed with their decision, and with Senior management!Show lessTut!DVP
Good app, annoying security “features”
The app itself is good for your mobile banking needs, it’s pretty easy to use. The reason for the 1 star is solely on the security policies that are implemented on this app. For whatever reason after a certain amount of time, I think 3 months. The app forces you to log in with your password which isn’t saved instead of using Face ID. Once you log in, if you remember your password without having to reset it, you have to go into the settings section and then Face ID back on because for whatever reason it gets disabled on it’s own as well. You have to type in your password again to get Face ID reactivated. It’s an incredibly annoying “feature”, no other banking/credit card app does this except for Barclays. Please change this, there’s no reason to have to use your password if Face ID is already activated by your own accord.Show lessSilvster
