Leave a Review Barclays US
TruBlue points not visible
I have the JetBlue trublue rewards card. My frustration with this app relates to the trublue program. I haven’t used the program in a while so I must have accumulated points but I don’t see the sum of my trublue points. Nor can I easily find the total points I have. I can see the total I earned last statement and the points earned so far this statement but not the total. When I click on redeeming points I get general info about the program but not the actual ability to redeem. Seems like it’s obvious I would want to see my rewards total easily if I’m paying an annual fee for this card to have this program. I’ve decided 99 is too much. Canceling this week.Show lessJoe_in_boston
Worst customer service
I wish i could give this much less than 1 star because of how i was treated.
The main reason for applying for this card was for their 60,000 award miles which was applied if you used this card for any purchase in the first 3 months.
For some weird reason i waited for almost 1 month and never received my card.
Than i tried calling customer service and was asked to please update my address (it was always the right address but yet i went ahead and did it).
After another month i went ahead and called again they came to the conclusion that they had to send me a new card.
All this process took longer than 3 months for me, which meant that i never received my 60,000 award miles.
I called again to fix this and was told that everything will be alright, to please give it a month or so until their head department received my complaint and help me with receiving my miles. I just finished talking with one of their managers and was told that my claimed had already reached a deadline and i will not received my award miles.
I have never had such a bad experience with customer service as today.
Now I cannot claim something that should be mine do to their fault for never sending my card.
I really which i could gove less than 1 star which is what they deserve.
Don’t recommend them to anyone.Show lessHanselC
Developer Response
Hello. We're very sorry for your experience. Please contact our social media team via Facebook or Twitter, so we may document your feedback. In your message you can mention that the App Review team have asked that you get in touch. Many thanks, Salah https://www.facebook.com/BarclaysBankUS/ @AskBarclaysUSMultiple Flaws
Barclays took over Gap credit card and in just the set up of my account I came across multiple errors. First of all at some point during the set up it asks you to select a primary number for text from a drop down box but the only thing in the drop down box is “select.” This app also does not allow you to get alerts for purchases and security by text only by email. I big step down from the previous bank that had the Gap card. My career doesn’t afford me the option of sitting in front a computer to check my email, so it would be a good 12 hours minimum before I realized that someone was using my card.
The app also asks you to answer security questions when you are setting up the alerts, not sure where these questions came from but clearly they don’t know my life as well as me because it kept telling me there was an error and I could not complete the set up. That’s question we’re not the ones set up earlier in the process but either way if I chose the actual correct answers it while not let me move forward.
Very disappointed as the previous company was so much better. WHO DOESN’T ALLOW TEXT NOTIFICATIONS.Show lessReggaegirl39
Developer Response
Hello. We're sorry for your experience on our app. Please contact our social media team via Facebook or Twitter, so we may look into your concerns and document your feedback. In your message you can mention that the App Review team have asked that you get in touch. Many thanks, Salah https://www.facebook.com/BarclaysBankUS/ or @AskBarclaysUSFine… but makes you log into the website to make lots of basic changes
If you just wanna check a balance, or make a payment the app works well, but they’re all kinds of basic things like setting up notifications for unusual transactions over letting you know when payments have been made and received, which show toy the options but that don’t actually function and until you open up a “more info” icon and read a bunch of jargon, do they tell you that you have to log in to the website to make those changes.
There’s no reason at this point to have annoying restrictions in that kind.Show lessHarleyhint
Push Notifications are junk!
This app used to be okay. A couple years ago it would not send single transaction notifications at all, and customer service is useless if you call and tell them that. Then about a year ago push notifications started to work finally for single transactions, BUT I would get an email for every transaction and every posted transaction on top of the push. I didn’t have the app even set to email me or ever want a second email and notification for a posted transaction. Now the past month or so push notifications and emails on single transactions have stopped completely again. I cannot get the app to send them no matter what I do. I’ve never seen such a poorly designed financial services app. Well, outside of the Empower retirement app…
How can Barclays have such a crap app in 2022? My Amex app has easily and no issue sent me push notifications for single transactions for years! Barclays, hire some Amex tech engineers!Show lessScottRockvilleMD
Developer Response
Hi Scott, Thank you for your app review. We're sorry to hear the app is causing technical difficulties. So that we can help you with your concerns, please contact our social media team via Facebook or Twitter. In your message you can mention that the App Review team have asked that you get in touch. Many thanks, ^SR https://www.facebook.com/BarclaysBankUS/ @AskBarclaysUSThis App needs lots of improvements
I’m new (second day using the app) to the Aviator Credit Card - Two things need to be updated to be at par with other banking apps: 1) Remove that one has to answer security questions on every login & 2) Notify when a new charge is made. Customer service supposedly corrected the issue of notifications when a charge is made. Made a charge today and no notification, either email or text. Called customer service second time and went through all the steps as previous day and this time they told me “no text message option available” But should get emails after a charge is made. We’ll see. If it does not work I will close this account because with all the bandits out there cloning cards, etc., charge notifications is extremely important to me.Show lessHappy-Tony
Payment functionality fix
I don’t normally review apps but wanted to suggest something since I’ve run into a few issues with the payment portion of the app.
When I go to pay my bill I select all the right fields and submit but instead of perhaps returning back to the homepage or given a success page it reverts back to the payment page with the fields empty. It may confuse the user thinking perhaps their payment didn’t go through and there was an error. There was a time when I did do this and I ended up having the payment applied twice.
Other than that the app works fine.Show lessLiz Ann F 09
3.5 hours later
After 3 1/2 hours of trying to purchase a train ticket in Spain online and speaking with six separate customer service representatives at Barclay MC and trying to purchase the ticket four times I finally gave up. During the process of trying to purchase the ticket I was informed Barclay had a mobile app where I could schedule by international travel by using the “Tools”. Since I was on hold with Barclay I thought I would give the app a try. The reviews did not look encouraging. I awarded a one star rating for a very simple reason. Nowhere on the homepage is there any indication of how to get to the tools menu. Absolutely nothing indicated where or what to click to go to the tools menu. The fifth customer service rep I was transferred to was the web specialist. She had no idea how the mobile app worked and could not help me find the tools menu. She and the previous representative offered to schedule my travel. I understand they will do that for me but if they’re going to have an app that they advertise in anyway whatsoever has the capability, it should work. I gave up trying to make the purchase on the Barclay MasterCard.
It’s a mystery to me but why my personal bank Visa card worked without an issue is beyond me. I had my ticket within five minutes after using the visa card and I don’t understand what the difference was. I entered everything the same way.Show lessFrito/Fargo
Developer Response
Hi Frito, If you'd like to enter a travel notification through the app, click on the Menu bar, then choose Travel Notification from the options below. From there, click Add a New Trip and follow the prompts. For any issues experienced while making a purchase, contact our social media team via Facebook or Twitter. In your message you can mention that the App Review team have asked that you get in touch. Many thanks. ^JH https://www.facebook.com/BarclaysBankUS/ @AskBarclaysUSNewest Download is Buggy
Downloaded newest update and the app is quite buggy.
It asks me to activate my card which has been activated for over a year already.
When I attempt to enter my current information to re-activate my current card it tells me that the information does not match what is on file. How can it verify what is on file when I go into my profile information and it is currently blank when I view it and lastly the chat function does not fully load when being transferred within the app to the chat relationship manager about these issues.
What was a good app with 4-5 stars has dropped to 2-3 stars after this last update. Get it fixed DEVS.Show lessAmerica Is Great Again
Worst company ever!!!!
Call center is in India. Zero help whatsoever!! Hung up on me after I yelled at them, I was supposed to be enrolled in auto payments, they never set it up. Weird how when I went into the app to set up auto pay myself after that conversation where they hung up on me, my checking account info was in there already, how did they get my checking and routing info... weird! I was sending additional amount every month to pay principal down, that amount just so happened to be above my minimum payment but when minimum payment went up, the additional amount I was sending in didn’t cover the minimum anymore. 30 day late on my credit. This is the 2nd 30 day late I’ve ever had in my life, guess who my 1st 30 day late was with? This same company! Lol. The reason I set up the auto pay. Granted that one was my fault. I had a balance of like 15k, I calculated what I needed to pay card off in 12 months. Was sending in that amount every month. I miscalculated by $20... 30 day late. F this company!!!!Show lessUufvjuvc
Developer Response
Hi Uufvjuvc, So that we can help you with this problem - please can you contact our social media team via Facebook or Twitter. In your message you can mention that the App Review team have asked that you get in touch. Many thanks. https://www.facebook.com/BarclaysBankUS/ @AskBarclaysUS ^JH
