Leave a Review Barclays US
Beware
Had this card for over 4 years now, never missed a payment, kept below half my credit limit (below 30% is better) one day out of the blue I get a letter saying that they took over 3k credit limit away from me. This messed up my credit score and caused me problems and for what? I called to ask about what the reason was and they said if I have a problem I can send in a dispute but nothing else can be done unless I want to agree to them giving me a hard inquiry on my credit to check to see where I’m at now and possibly give me a little more credit back. I said NO! Needless to say I’m done with this creditor and moving to a better one. Don’t waste your time with these people. Your not gonna get anywhere with them. I had to find out the hard way unfortunately.Show lessTheTruthMightHurt
Can’t pay bill w/app
Or so I thought...over the last three months I’ve attempted to pay my balance on the app each time I have received an error message that either tells me that I can’t pay more that the balance due (when I am selecting “pay balance due” or the other error that tells me something isn’t working now, please try again later. Each tome I have had to call customer service for help (so much for the convenience of mobile). The first month I was told that a) my payment was received - which meant that the payment I submitted through the app actually went through even though I got an error msg and b) I was told there were some problems with the app “right now” so just use the web. The second month - same exact story. Third month, today, after scheduling a payment last Friday but getting an error msg and trying it again 2x today, i again looked at the app to see that I had 3 payments (totaling 3x my balance!) pending. I called and customer service, they adjusted my payments and told me to delete and reinstall the app, or just use a desktop...ugh!Show lessCharmLady
Great app if the year was still 1998
I’m the type with a ton of credit cards across most of the major US banks since I’m big into maximizing credit card points and benefits. As such I regularly use the Chase, Amex, Citi, Capital One, and BoA apps. All of these are slick, modern, state of the art apps that one would expect in 2021. Barclays meanwhile feels like 2 decades behind the rest.
It is clunky, the interface is sloppy, it constantly asks for my password despite having Face ID active, and perhaps the biggest joke of all is that there’s NO way to get push notifications for transactions. The app is virtually incompatible with modern standards. It hasn’t changed in YEARS. Take a look at the difference between this app and the other major bank apps and ask yourself, who would YOU want to do business with?Show lessahtigers10
Not sure why this gets so many poor ratings
I love my Barclay card. As an Apple user, I get 1 point for every dollar I spend and 3 points for every dollar I spend on Apple. If you use the App Store or buy Apple products it is a very good deal.
When I earn a certain amount of points, I receive gift cards for Apple, which I use to buy music or things for my apps. There is no yearly fee and as long as you keep up with your payments I have never experienced a problem.
I find the App easy to use, get my info/transactions, and pay my bill. Which is really all I expect from a credit card App.
Considering a lot of cards give you nothing for using their cards, I think the Barclay Apple Card is great. Particularly if you buy Apple and/or purchase things on an App.
I don’t know if they have a similar Google Play Card but it would be worth looking into if you spend money on Apps from there.Show lessmsgarner77
App works great
I was wary after seeing all the 1 star reviews but this app works great for me! I can see my recent transactions and current balance on the main screen. There’s an option to lock the card there as well. The login process is easy, it does face id as i open the app and has a nice animation saying good morning/afternoon/evening. I havent had any issue with having to enter a password or security questions multiple times like other users have said. Knocked one star because it isn’t super easy to see all your previous transaction history. There’s usually maintenance and i can’t login if i try to login around 7am EST but that’s understandable, the app always works if i try it a couple hours later. Overall, good app, does it’s job.Show lessDoug McQuaid
I enjoy this app
I’ve had this card for about 5 years now and I’m happy with it so far. The app has had its challenges in the past, but it has been improving consistently for quite some time. I don’t use Touch ID or biometrics, only password, so maybe that’s why I haven’t had any issues. I can access anything from summary to credit score, make payments easily (latest update solved the problem of typing in your current balance - thank you for that), with overall pleasant experience. I have a few cards so my main criteria for this review is the ease or making payments and checking credit score - and this app excels at that.Show lessRita007
???
I don’t know what all these bad reviews are because it took me two minutes to activate my account and it has everything you possibly could need I guess you all think that if you ignore your payment date that it will be taken care of I don’t think so but the app itself is good and easy Gotta be a moron if you can’t use his app or just a stupid phone And for those who say there’s no push notifications then they didn’t open up yet correctly reload the app and it will ask you if you want it on your phone phoneShow lesstequila and Coke
Real time
This app needs to be real time. I pay my bill or make a purchase and it can take up to two days for either of those transactions to show up in the app. It makes deciphering your actual balance impossible. I actually saw a negative number show up as my balance as my charges hadn’t as yet caught up with the payments. And because of the built in restrictions you can’t pay when you have a positive balance even though the app shows you pending charges coming in but not yet applied. The payments form will still show you an amount you can pay, but it won’t let you pay it.
They need to fix this. If I can get an email instantly indicating that I’ve setup a payment, they can show the payment as pending immediately, not two days later - linger if you make it on a Friday after 3PM EST.
The same is true for changes. Show them pending immediately and subtract them from the balance unless something subsequently goes wrong. You can always reverse it.
If Starbucks can finally make their app payments and charges instantaneous, so can Barclays.
Thank goodness you have extremely patient and kind representatives to talk us off the ledge when confronted with the shortcomings of the app.
You might have another revenue stream as a call-in therapy help center. ;)Show lessThe Real Providence
Love the app but looks like an update is needed
I prefer using the app over the website. The website forces me to log in twice as the website just hangs on my first login, then I have to refresh and login again. That needs to be fixed but this review is supposed to be for the app so I gave it 4 stars because I can easily manage both my Barclay cards and logging in with FaceID works great. The only issue currently is since updating to iOS 14 when opening the app it says I have a jailbroken device which from seeing other recent reviews I’m not the only one experiencing that error message. I just ignored the message and logged in with FaceID but it is concerning if the app believes my device is not running what the app believes it should be and might be making the app less secure. Looking forward to an update hopefully soon.Show lessDelirious453
App on iPhone needs to fail gracefully, or better yet, work!
This app auto-upgraded on my iPhone from Version 6.25.7 to 6.25.8, which boasts “Minor app improvements”, but the actual effect of the change was that the app no longer works. Specifically, it attempts to load, then disappears, crashes. I can see the Peek features (long-hold on App icon), so I know the App has my correct information. I uninstalled the app, rebooted iPhone (iOS 13.5.1, which is up-to-date, lest someone claim it’s an iPhone issue), then reinstalled the app, to no avail.
Ok. I get it: an App update didn’t go as planned! I know: let me submit a ticket to report the issue, and hopefully revert to older version of working App. Ah, those are not things the App Developers or this bank value, apparently: the App Support link in the App Store takes you to the Barclays US website, which is lovely, except for the whole “missing the point about support” part. To be sure: the website has no mechanism to report App issues either. Hence my 1 star rating. An App should not take this much time from its users. It should work, allow for simple downgrades, and simpler means yo report issues.Show lessRedAdelie
