Leave a Review Barclays US
Constant connectivity problems
Nine out of ten times I try to open this app, it can’t log on. And then when I’m finally on, the basic functions of the app will inevitably be so slow that they time out. I’ll be on WiFi, great connectivity, every other app on my phone works just fine - and yet mysteriously, I just get stuck on an endless loading/sign in screen every time. This is not a review of the banking, which has been fine, just this horrendous app that has constant, mysterious, pathetic connectivity problems that have never been improved from update to update. I love having to sign in 10 times over 20 minutes to finally get it to stay working long enough to pay my credit card. (Literally the only thing I use this app for is paying my credit card - do they not want me to be able to quickly and easily give them my money??)Show lessMajesticBison
Pretty good
Update: I increase the stars on my review. I was able to figure out how to pay in VoiceOver mode. So everything appears is VoiceOver accessible and nothing needs to be fixed. This app is very voiceover accessible, however, when I try to make a payment I’m unable to enter in an amount. It says amount and then next to it it says expandable button but it never brings up my keyboard for me to enter in the information. I believe this is a voiceover issue since my wife who is cited was able to make a payment and get the amount in there when I was not. I will update my review and increase the stars if this is fixed.Show lessLucky 10382
When auto-pay isn’t actually auto-pay
First of all, this app is clunky, slow, and hard to look at.
Second, Barclaycard failed to make it clear that auto-pay takes a billing cycle or so to actually get going (why? Nobody could tell me), which it mentions in tiny print on the last page of setting it up. So off I go, thinking I’m being a responsible customer who doesn’t have to think about manually making payments every month (oh, and on the front page of my account is a big banner that says “ENROLLED IN REPEAT PAYMENTS”). They don’t even attempt to contact me to inform of a missed payment or late fee. I just happen to go online to check something and see that I have a missed payment alert. Ridiculous. And when I called in to fix it, the agent wasn’t sure if my auto-pay would be “ready” for next month, so I should call in and confirm. Absolutely outrageous. Be very cautious when setting up your convenient, responsible auto-pay - Barclaycard might not be able to ha handle it.Show lesschristina.h.r
Pretty good but it would be nice if the current balance was an easy payment option
In general, I find this to be a pretty good app. My only issue with it, and the reason that I gave it four instead of five stars, is that when you pay your credit card, the current balance is not an option that you can select. So I pay my credit card multiple times per month to avoid debt. However, to pay my current balance, as opposed to the statement balance or the minimum payment, which are the only pre-filled options, I have to remember the balance and type it in in the other amount field. I know that it may seem weird that somebody would pay their balance off before it was due, but if I do this, I’m probably not the only one. All my other credit cards offer a choice to pay the current balance, where the current balance is already filled in. It would be great if you could add this feature, as it would save a lot of time and hassle.Show lessLisa cushman
Easy to use and efficient
I also have a credit card with Discover and even though I love their app, some of the external features don’t always work like their widgets for the iPhone. Barclays got it functioning on the first try which is really great and saves me a lot of headache. This is an important function for me because it’s how I keep up to date with my spending and balances. Not to mention it took a few minutes to set the whole thing up. I’ll be updating my review as i continue to use the app but so far, I’m very pleased with what’s being offered here.Show lessMiggy Beans
Only one major issue
Ok, so I like this app, and find it convenient. Ever since they fixed the two step authentication issue, it’s been even better. One thing I’d like to see, though, is a running total of my balance for each purchase. So far it’s just a list of how much I’ve spent or paid and at the top it states my current balance but that number never makes sense and I have to go back and add everything individually to make sure it’s all correct and no errors have been made. It would be much better if at each purchase I can see the running total so at a glance I can make sure it’s on track. Thank you.Show lesssnockerdoodle
I’ve really enjoyed this card
Second card I received to rebuild my credit after they bought the original card company I was with - Orchard Bank. I was rewarded on a regular basis for my on-time payments and wise use of credit line. They have increased my credit limit a few times in the last 5 years and at times the extra support cushion has been necessary. I love that I can track my credit score and they help you see how you can improve your credit as well. So far a great company and excellent card. Thank you for taking a chance on me those years ago and helping me get back to my 730 score!Show lessscprochnau
There are better cards
I must agree with the one ⭐️ reviews. I just put in my password 3 days ago. I opened the app and I did the Touch ID. Then it asked for my password again!!!! Really????
Also there are no push notifications when using the card. I've signed up for everything. Sometimes, not always, I'll get an email message a day or so later of a charge. So let me get this straight. You pester me with endless passwords and questions to use the app, but you won't give me the info so I can see if there's actual fraud going on??? My wife buys gas, charges things and nothing ever comes across. I might as well turn off the notification. Other cards are instant. Pretty simple. I'm actively looking for a better card now. I've waited a year for these guys to clear up their nonsense but it's futile. It's easier to just move on. I originally got this card because they said it was a true chip and PIN card outside the US. Not! Every time it spits out a receipt to sign. So outside the US where they don't check the signature, there's no security. You lose the card, they'll be on a spending spree.Show lessBigfoot777
